Paws Inn

I should have paid more attention and follow my instincts when I walked in Paws Inn lobby. My bichon usually a very playful and friendly puppy was running away from the front desk lady. My bad feeling was confirmed after I picked up my puppy. Very bad hair cut, skin damage and blood from clipping and of course the now famous scarf around her neck to hide the wounds. She is was completely dehydrated drank a lot of water when got home and has diarrhea since I picked her up.
These two ladies (for a lack a better term) have no shame. No way I will take my puppy at this place ever. And neither should you.

My wife and I will not bring our dog back here. We left our 8-​month-​old golden retriever at Paws Inn for 7 days. When we picked him up Debbie casually mentioned that he had just coughed up a piece of green canvas. She described the item and asked if that sounded like one of his toys, which it did not. That afternoon, our dog coughed up two more small pieces of green canvas. We were worried that he may have had more in his stomach, so we induced vomiting. Then, he threw up a piece of green canvas about 9 inches long by 1 inch wide with a knot in the middle — very scary to think what could have happened. Had we not made him throw this up, we wonder whether our dog would have required surgery and if the situation could have become life-​threatening.
We did not own whatever came out of our puppy’s stomach. And prior to seeing these items exit his mouth, we had never seen anything like them. Our assumption was that the unfortunate and extremely dangerous ingestion of these items must have taken place during the 7 days that our dog stayed at the kennel.
We took the pieces of canvas to Paws Inn and spoke to Debbie to express our concern. She categorically refused to accept the possibility that our dog may have eaten these items at the kennel; further, she patronizingly suggested that our dog had these items in his stomach when he arrived for his seven-​day stay. This is highly unlikely, given that we had not seen the items before and keep a close watch on our puppy. Moreover, it is an unlikely coincidence that he would voluntarily cough up 3 small pieces on the 7^th day of his stay if he had them in his stomach when he arrived.
Overall, we are obviously very unhappy that our dog likely ate something that was potentially life-​threatening during his stay at Paws Inn. We are even more unhappy that the owner was unwilling to accept the probability that it occurred under her and her staff’s watch, while on the contrary, suggesting that the fault was ours. We feel that this is a dishonest and poorly run business. We will not return and would discourage pet owners from using their kennel.

I’ve been doing business with Debbie for many, many years. Our Boxer mix Bobby loves visiting there where he gets treated so we’ll he looks reluctant to go home! We usually have him bathed there and he always returns to us fluffy and sweet smelling. The staff at Paws are always courteous and even remind us when Bobby needs his shots. Great place, great price.

We use Paws Inn for doggy day care and boarding for our beagle. He is always excited to go to daycare and I know he’s in good hands with them. You really can’t beat the price of daycare either. And I love the earlybird drop off available for no extra charge (for day care at least) so I don’t need to worry about being late to work. It sucks that they are closed Wednesdays though. Also my dog vomited some green plastic after spending a day there so I don’t think they’re watched as closely as other places. We’ve never had a problem with dog fights or anything like that. I think the staff takes time to learn the dogs and their behaviors and they only place dogs together who get along well. I will definitely continue using them for daycare and boarding.

Absolutely LOVE Paws Inn! I live in DC but I am working in Richmond for six weeks. I have been bringing my pup to Paws Inn instead of boarding him in DC. They have been absolutely wonderful. I have peace of mind with him there instead of cramped at a vet. The staff is kind and attentive, I know he is in caring hands. When making a reservation you usually leave a message and they call you back, that threw me off at first but I have never had a problem with reservations. The only detail holding me back from giving five stars is the hours of operation. Wish they were open longer hours but they are my first choice for boarding in the Richmond area. Thank you, Paws Inn! You are a life saver!