Work Out World

I usually do not like to post negatively, but as an avid gym goer I like to read these when I’m deciding where to spend my money and work out. First off let me say that some of the people at the front desk are extremely nice, the classes are well timed and the ones I’ve taken are good with competent and friendly trainers. My major issues are that 1) the gym does not have a friendly environment. You walk in and sometimes there is someone at the desk, but usually they mumble a hello (with the exception of a few friendly people), and sometimes the check in sensor is simply sitting on top of the desk and no one greets you at all. 2) if there is inclement weather, the gym closes with no warning. It really is as simple as adding an answering machine and updating that for gym closures. I also don’t understand certain times why the gym has randomly been closed or opens after its scheduled opening time 3) depending on who is closing, if you are there until the gym closes you can get an extremely rude, loud, demanding chastising. First of all, although we should all know the hours, if you want to be taken seriously you should give a couple minute warnings over a PA system in a professional manner. You are supposed to be running a business and providing a service. Squawking at people like an irritated parrot (get off now! Get out! Now! Now! Get off!) when it’s 3 mins until closing will not only not get me off the treadmill, it will push me to run an extra minute. I pay you money and have the right to be there until your scheduled closing time. That being said, I am always respectful and will walk out at closing time. When you shut the lights at 5 mins till closing while people are still using equipment that is not only rude, it’s dangerous. It’s unfortunate because as I said, there are some really wonderful people that work there, but I was just FLOORED at how rude and unprofessional this woman was. Even if a gym patron is there a minute or two after closing, the appropriate thing to do is politely tell them the gym has closed (since you didn’t chose to announce it on a PA system) and again POLITELY ask them to conclude their workout. Really silly that I have to write this particular part of the review in hopes the person that does this reads it and learns some manners and professionalism. The gym is my unwinding time after a long day and if this happens again I will bring my business elsewhere.

This gym is the best gym I’ve been a member of since moving to New Jersey. Originally when I was purchasing a membership plan I was not given a hard sell and the gentleman who helped me was extremely transparent with any and all fees I would be paying. (This interaction was not typical of the other gyms I have been a member of in the past.) Furthermore, all of the employees are exceptionally polite and have been able to answer any questions that I have had thus far. The facility is clean, well maintained, and has an abundant selection of equipment. Additionally, this location has large windows and is well lit. I only wish there was a second pack deck machine. Compared to Retro Fitness and Planet Fitness this location has better equipment, better lighting, better air quality, and better staff. I wouldn’t hesitate to recommend this gym to any of my friends or family members.

I wish I could award them no stars at all for their terrible lack of service. I joined and paid extra for their Xlabs. I went on Saturday morning and was the only person that showed up for that session. I had trouble keeping up with what the trainer wanted me to do. Instead of helping me by changing his method he told me to leave and never come back. I have never heard of service like this before. To make matters worse I signed up for three private training lessons with yet another one of their trainers. I tried to schedule these sessions with him and was completely ignored. Now I’m trying to get a refund for those sessions and the xlabs which I was told not to come back for and I’m being ignored by the corporate office as well. I’ve never heard of service this poor before. They really don’t care about their clients at all they just want your money. If you’re looking for a great gym where you will be appreciated I suggest trying Gravity Training Zone because they truly know how to work with their clients.

Came into the facility with a five day pass this past month, with the intention to return to the gym after finishing my final semester of physical therapy school. On the last day of my five day pass, I had called in and asked if I was still allowed in. The trainer said yes, I could come in. Once I got in, I was asked if I was going to join the gym, and I told the trainer I would join once my semester ends (in one month). Despite the fact that I told him I would join in one month AND calling in ahead of time to see if my five day pass was still active, I was DENIED access to the gym. I’ve been to other WOW’s and this by far had the worst service. There’s plenty of gyms out there, and this is not one I recommend my patients, clients, and friends go to accomplish their fitness goals.

The management of WOW is unprofessional, rude and will ruin the business. A shame because I think the trainers and staff are wonderful. I have had a problem w my account for months due to an error on their side. They are significantly over hanging me and tHey will not phone me to discuss and refund. There is no number I can reach them at and they do not respond to my email question despite the fact that it has been requested MANY MANY times. A shame but i would encourage everyone to check their accounts and ensure that they are not being overcharged as well. Is this considered theft?

The 1.8 million dollar renovation looks exactly the same as Elite. In fact, I liked Elite better. They charge you way too much (it’s never just the 20 dollars) and they do not let you cancel their membership.
People can be very rude there and if you’re not giving them money they don’t help you. Some people are very nice (trainers, desk workers), but most are snobby. Corporate is a nightmare to deal with and I will never go there again.
I joined a new gym and still have to pay monthly dues at WOW because I can’t cancel. I would rather pay extra money to not go there, however.

I regret the inability to award WoW Manalapan a sixth star for having added Fox News Channel to their cardio television lineup, closed-​captioned to boot which allows me to simultaneously watch the news and continue listening to my music without (very literally) skipping a beat! My one potential concern is that between the combined headrush of surging neurochemicals (brought on by vigorous physical activity), merciless black metal, and the hardest-​hitting journalism and most informed analysis on television, I could very well suffer an aneurysm…