Best Buy

Beware of the old buy it now and can have it delivered anytime you want. While the salesperson that assisted us was very nice, and gave us this option, he left out a small detail in that thirty days after purchasing, you cannot get assistance from Best Buy If there are any defects or if the product is damaged during delivery. This means you must either buy the extended geek squad policy or deal with the manufacturer warranty (which in this case was Samsung and their customer service sucked big time). I was on the phone with both Best Buy and Samsung for a total of four hours caught in a web of Best Buy and Samsung pointing fingers at each other. Thankfully, it was a case of my burners simply needed to be adjusted. However, I’m glad that I returned the other two pieces that were purchased. I will never purchase anything at Best Buy again. And thinking seriously of placing Samsung on that list as well. Both have hideous customer service on their 800 phone lines.

I went to this Best Buy a couple of weekends ago with my boyfriend because I needed to get new laptop charger. I did all my research about this particular charger prior to going to the store, so it was supposed to be a quick and easy trip. I found the chargers without too much difficulty and I found the exact product that I wanted. This is where the experience became terrible. A male employee, who will remain anonymous, approached me and asked if I needed any help. I told him that I needed a new laptop charger and I found the product, so I’m all set. Then unexpectedly, he rudely snatched the charger out of my hands! He then proceeded to lecture me about how he needs to know what type of laptop I have in order to make sure the frequency and wattage will work with the charger. I looked at him rather strangely and with a WTF look because I told him that I’m all set and I couldn’t believe that he just took something right out of my hands. So, I was a bit stunned and taken aback. For some reason, this employee thought I didn’t understand him or English and proceeded to speak to me slower and made oddly, possibly obscene/​unnecessary hand gestures (FYI I’m an Asian-​American female). He even repeated himself and acted like I was the dumbest person on the planet. At this point, I was thinking about asking the employee to leave and ask for another associate when my boyfriend found me in the charger section. This employee’s demeanor changed so quickly that it was not only shocking, but it also really pissed me off. He was more professional when talking to my boyfriend and didn’t talk to him slower at all (my boyfriend an Asian-​American male).
The employee’s next action confused both me and my boyfriend. For some odd and unnecessary reason, the employee took out the product from the box and read the instructions/​technical specifications. When he was doing this I then told my boyfriend what had happened when he wasn’t there. He was not pleased either and I was getting more and more upset at the whole situation. The employee then gave his «approval» for the product for my laptop and began to tell my boyfriend why. Not once since my boyfriend came over did this employee look at me or talk to me. This was so rude! I honestly felt disrespected. In my mind I’m thinking «WTF! I’m the one actually trying to purchase the product, stop ignoring me and treating me like I’m stupid.» This employee then proceeded to hand my boyfriend, not me, back the opened product without putting the instructions in the box. My boyfriend told him «hey, can you put it back in the box?» and he does so, but the fool didn’t want to put back the instructions/​technical specifications packet. He said «Oh, you don’t actually need this, so there’s no point.» Then I said, «no, I want it» then he looks at my boyfriend who also says that he wants the instructions, so he begrudgingly puts the instructions back in the box that he opened! Why did this employee not listen to me?! It was so incredibly frustrating! So frustrating, that I almost didn’t want to purchase the item and wanted leave empty handed. I did end up buying the charger (a different unopened box), but I will NEVER return to this location ever again! This whole experience left me feeling belittled, stupid, and upset. Note to Best Buy, this is not the way to treat your customers! Usually, Best Buy employees are great, but this one in particular was so sexist and racist that it left me speechless. Ultimately, I will not visit this store’s location ever again and I’ll probably turn to Amazon for all my electronic needs.

I don’t even know where to start if I could put zero I would. My TV broke had to go out and get one decided on Best Buy because I figured I would get the best advice on which TV to get. Boy was I surprised to walk in to a not so busy Best Buy and not get any help. Had to walk around to find a salesman that pretty much told me go with the TV I was looking at because it was the only thing in my price range and they were pretty much crap. Finally after deciding with my wife what TV to get we waited about another 20 minutes and then walking past us, before deciding to drive to a different one because no one was helping they were too busy standing around with their phones or talking to other employees. Coming from somebody that deals with customers everyday this experience was totally unacceptable and they definitely don’t think about the customer first.
Update ²⁄₂₆
Great experience at the next place I went and boy did the miss out on over a thousand dollar sale. Guess Best Buy doesn’t care after reading some of these reviews and seeing no one really respond to some of the concerns.

I finally spoke with a Manager after spending 40 minutes in line while one Geek Squad kid decided to teach a class to a customer while three people waited in line. I asked the Manager if you only had one Geek-​Squad guy and she said yes. According to the Manager he was only supposed to spend 15 minutes per customer. When I informed her that of our wait time she just spouted policy instead of fixing the problem.
The frustrating thing is that as we were standing in line there were employees manning empty registers, playing with their phones while laughing and joking with other employees. I guess that Manager couldn’t divert assets to at least process the waiting customers while the Geek Squad kid worked the more specific problems. Poor resource management, poor management and supervision. Zero initiative to help by employees not doing anything at the time.

Love this location. Always willing to help no matter who you speak to and they price match. Couldn’t ask for more!

No customer support in the computer section. I left after waiting over 30 minutes to speak with a specialist in the computer section. I have been to different sections at this specific best buy multiple times without having any problems. Another section lead apologized for the inconvenience. That’s the only reason they didn’t 2 stars. They couldn’t find anyone that worked in that section. Hope you have a lot of time on your hands if you’re looking for a computer there.

Not bad, but not good either; Best Buy in general just seems to have gone down the tubes lately. On a very recent visit, the Samsung section wasn’t real helpful. Asked about a new phone on display, and the two employees working there couldn’t answer simple questions. I was made to feel like I was inconveniencing them by asking a question at all. I guess I’ll have to rely on the google for answers.
I give 5 stars to the auto installation professionals. They installed some aftermarket gear on my car and did a fantastic job. Courteous, quick and the work was superb. Superior job, boys–

Where is Circuit City?
Where is Tweeter?
Where is Radio Shack?
My point exactly… they are no more.
Best Buy is not far behind them. Over the last year or so, I’ve gone to this store for several items. Ear buds, blue tooth headset and most recently a lap top stand.
You know how they have the person standing in front of the store to greet you and ask if they can assist you? The last three times, I’ve been there, the person is not there or they are talking to one of their buddies or they are flirting with one of the other workers.
You stand there and wait tip they get done with their important business and then you ask for help. Each time I’ve asked for assistance… someone tries to point me over to the aisle you can’t see to show you where it is. The store is like a maze. You get there and they don’t have the product.
This last visit, I was looking for a desk top lap top stand that tilts. Sounds simple right? Not so much. Once again I get pointed to where the product is supposed to be only to find it’s not there. This last visit on Friday, it was raining so I called the store ahead and the person on the phone put me on permanent hold.
When I got to the store… the same bad experience with the greeter flirting with the cash register chick. He points me over to the Google sign. When I get there, no products whatever. When I asked another uniformed store clerk… his response was…‘what makes you think we would have something like that?‘
You won’t see me darken their doors again. I will go somewhere else from now on. Most likely it will be Amazon. Better selection, better price and better service.
For those in the NoVa area who can’t wait for an Amazon delivery, I would recommend Micro Center in Fairfax. Read my recent review on the store and my experience there.
Best Buy… it’s Bye Bye!

Will never shop here again. They do allow you to return items within fifteen days, which is nice, and you can walk out with what you need, but I’ve had much better luk ordering things online. Bought a TV, and they didn’t give me the accessories that came with it. I sent someone back to get the items, and they didn’t give him everything. I called, left a message, and they never called me back. If you want to buy stuff retail, be prepared to overpay for most items and to be serviced by young people who aren’t very professional.

I approached the «Customer Service» desk, and the young lady averted her eyes to avoid eye contact. Fairly off putting when you need «Customer Service».
I used
to ensure they had my item in stock before driving to their store. She says the computer is saying they have it in stock but she could not find it anywhere. No one could tell me anything beyond that.
The store is run by herd of unprofessional teenagers who seemingly don’t know anything about anything. It is not a mystery as to why Best Buy is going out of business.

My review is for the mobile section. Wanted to switch from Sprint to Verizon & get the new iPhone 6. This was a two day process:
Pros:
— Lots of staff on hand.
— iPhones were stocked & I noticed a lot of Samsung Galaxies too. This location was the only one nearby me that had exactly what we were looking for.
— Their website is up to date on their phone stock. You can call em too to double check.
Cons:
— (On a Sunday) Sat down with a rep that was not used to new activations. This caused a lot of problems with adding a line.
— The staff didn’t know what to do when they ran out of ink & paper in the printer.
— It took over 2 hours just to activate one phone.
— The next day it took another 2 hours to add a line because my Verizon acct was activated too many times by Best Buy.
All in all, getting my new iphone was a nightmare BUT I’ll give the benefit of the doubt to this location because they stuck through it to find answers & we eventually fixed the problem. Do I recommend you going to this location? Yes. But be paitient & just remember that they won’t give up on you.

The shop is like every other. However I noticed that they have an abundance of workers walking about waiting to help a customer. However some of them do not know about the products in their specific areas. Which had ended up in creating confusion.
All in all they have most normal things you would expect a shop like this to have, at the price you may expect.

I shudder when I think of Best Buy. It’s overpriced and this location is so unorganized. I wanted to buy a game here but couldn’t find it’s price. All of the games were out of order, I couldn’t believe it. I was looking at cameras with my fiancé and we were asked if we needed help by 4 workers right in a row, no go organize the shelves. If we need you we’ll look up and around, don’t chase us out of the store. I don’t think Best Buy is long for the world. There’s so many better options like Amazon, Target, and even Wal-​Mart.

I love best buy. I get almost all of my electronic and house needs from the store and I trust and appreciate the brand and customer service.

The staff at this Best Buy always find a way to get you what you need. Two years ago when I bought my computer, they were more than helpful in my selection process. Then, they were also able to offer accurate information in regards to purchasing a DSLR camera. This past month, I needed a Galaxy charger, and despite them not being sold in stores yes, the employees were able to find me a charger from the Samsung department in their store. ¹⁰⁄₁₀ would recommend this store.

This Best Buy is pretty standard and fits the bill for an electronics store. It is one of the larger ones in the NoVA area and it is just off the main drag of 234 business in Manassas.
They normally have what I need here if the smaller Gainesville location does not have what I’m looking for.
My experiences with staff here have been just so so. Nobody’s really gone out of there way and provided awesome service, but I’ve never had a bad experience either. The couple of times I’ve done store pickup they didn’t actually have the items up at the pickup area so the wait was longer than it should have been. No biggie as I’m patient.
The store is clean and well organized which is something I really like about Best Buy. Store layout is something they seem to have down pat.
I will continue to come here as it serves as a good backup to my primary Best Buy.
*This business is gun carry friendly.

«Honey, the dryer is broken again»
The townhouse we bought over three years ago came with an incredibly crappy GE dryer. The start switch broke the first week, and it took two weeks to get it replaced. Then the replacement broke outside of the 2-​year warranty. After multiple jerry-​rigging attempts, I decided it was better to scrap it and buy a new one than pay for another replacement part.
I did some online research for a quick replacement and determined that while Sears had slightly lower prices, they charged extra for delivery and haul-​away. Best Buy offered these free for purchases over $ 430, and I could use my BB credit card for interest-​free financing for 12 months. SWEET!
The one sales rep working the appliance section was occupied with another couple, which gave us time to browse the selection in peace. Minor glitch #1 — when we made our selection and was ready to buy, it took a few minutes to get someone who was able to assist. We selected an open-​box item, as there was a sale on open-​box items that reduced the price even further. Minor glitch #2 — the sales rep didn’t mention this, and it didn’t come up when he rang up the tab, but he happily made the adjustment at customer service post-​sale. We got a great deal, paying $ 500 for a Whirlpool dryer that was about $ 670 regular price.
Given the issues for our last dryer, we opted for a protection plan, but not for «installation». (It’s a dryer, you plug it in and attach the hose. Easy peasy) We set up delivery for that Friday, when we knew one of us would be home all day. The day before the delivery window of 8−10AM was scheduled. I was out the next morning, but the wife was home and the item was delivered within the window. The delivery person installed it anyway and checked to make sure it worked.
Overall I was happy with the buying experience, the delivery went smoothly, and I LOVE my new dryer!

I always feel like a kid in a candy store whenever I walk into this place. It’s hard to walk out without spending money!
I love the online pick-​up. You can find some great deals online and go to the store to pick them up!
I bought a 60″ TV that wasn’t on the show floor for $ 700 that I only knew was there because I saw it online!

Of all of the Best Buys I have been in, this is certainly one of them.
Maybe it is me, but the layout of the store seems off for some reason. I can’t put my finger on it, but it just does.
I was lingering a bit too long in the camera department, lusting over a nice Nikon D600 because two associates came by 3 times EACH to ask if I had any questions or if they could help. Yes, go out and wash and wax my car for the next hour so I can lust in peace, please!
I know that they are kinda hurting for cash these days, but do you really need to try to upsale a replacement plan for a USB cable?

I needed a Firewire 9 pin to 6 pin cable (800 to 400). The Best Buy in Gainesville, VA did not stock this cable — they directed me to the Manassas location to obtain the cable.
The cable they stocked is a Firewire 9 pin to 9 pin cable, bundled with a Firewire 800 to 400 adapter.
Cable and adapter was a bit pricey — $ 38 and change — but I needed it and it got the job done.
This Best Buy also has a better flat panel HD TV selection than the Gainesville location.