Frontline Pest Professionals

Awesome service. Can not ask anything better. Friendly and human people.

We used to have a contract another pest control company, but me, my kids and my dogs were still getting ticks on us. I called them and they came to take care of it, but after one tick free month they started coming back. Granted, we live by the treeline, but if I’m paying for pest control I want the pests to actually be controlled. A while after cancelling my contract with GreenStar and trying to treat for ticks with stuff from home depot with mediocre results, a Frontline representative knocked on my door. He seemed like a good guy and promised that Frontline could granulate my entire yard and make sure there would be no ticks as part of their standard exterior and interior combined service. I decided to try going with their termite monitoring plan too just in case. He claimed some of my neighbors were already FL customers so he gave me a group discount on the initial service and stated the only string attached to the contract was that if I chose to leave within a year I would just have to pay back the discount. Okay, fine.
Anyway, their tech Monte came to perform the initial service and he was actually quite personable. He did everything the rep said he would as well as paying special attention to certain problem areas I indicated when I walked him around the house.
We’re well into our second year with Frontline. The only incident we’ve had was some ants outside the garage. We called the office and scheduled an appointment in a few days with the secretary. A tech came and took care of them. It wasn’t Monte, but he got rid of the ants. We haven’t had any other issues with them.
When a pest control service works as effectively as Frontline does, the peace of mind is absolutely worth it. Anyone who lives in NoVA knows the plentiful bugs here can be a huge nuisance (and even a legitimate concern when it comes to ticks and black widows). My kids can play all over the lawn and I don’t ever worry about them getting bitten by anything harmful. Monte even treats the lawn with a snake repellent every time he comes out. I haven’t been seeing those copperheads lurking around my shed anymore. That’s absolutely worth roughly $ 40 a month to me. Much cheaper than individual treatments for certain pests or medical bills for lyme disease and venomous snake or spider bites. Not to mention relief from swatting duty. I never really hated bugs like some people – such as my wife and kids – do, but I certainly didn’t fully anticipate what a relief and a luxury it would be to not have to deal with them.
Before Frontline we had previously used GreenStar and Terminix, and still had plenty of pest flare ups. With FL, we don’t have any flare ups. Rather than repeatedly administering a quick fix spray down with insecticide again and again without a long term solution, these guys make sure no pest problems occur in the first place by attacking the problem at the source. The in-​wall injections they did through the plumber’s plates under my sinks got rid of all the bugs hiding in the walls. They used to like to come out to nibble on crumbs or scare my girls when they’re trying to shower.. .no longer. I would highly recommend Frontline to anyone looking to try out a pest control service. I could not be happier with the freedom and relaxation they have afforded me.

If you are looking for a pest control company that you must stand beside as they treat your home and yard, then go with these guys. If you are looking for a pest control company that you can trust definately look elsewhere. Hard to believe how shotty these folks are. I entered into a contract with Frontline for a series of treatmwnts. The first one was great… I was home and spoke to the technician servicing my house. He did a great job and I tjought I had finally found a pest company I could trust. On my third service, the technician came to the house and from the time he parked his truck, prepared his equipment, serviced the house and yard, returned his equipment to the truck and left… a total of 6 minutes had elapsed.
While Frontline does offer a satisfaction guarantee, I will not do business with folks of such character. I paid the $ 70 service fee and requested service cancellation due to the poor character and ethical shortcomings of this branch of Frontline. Because I signed a contract with Frontline, I had to pay an additional 175.00 to get out of the contract. Although frustrating, the cost is well worth termination of the contract… I consider this a lesson learned and hope to spread the word about their performance. At no time was my concern addressed via management. I wish you the best of luck with these guys if you decide to go with them… just be there when they service your yard and watch everything they do…

scam artist. customer be aware.
Jennifer is the Customer Manager at East Coast, who is very rude. And Nolan is the sales rep, who is very tricky.
do you want to pay more than $ 600 every year for pest control? (7 * $ 90 = $ 630)
This company is a scam. First the price is very high. Mostly tricky part is that, they have you sign a piece of paper, which is a hidden 1 year contract, with 7 services.
The sales rep never make you aware of that. The service itself is quick and rush. they may be able to do good job, but I do not see it. A few days after, the pest still exists.
But if the service is of no supervision from the customer, the promise from the sales rep are all in vain.
there are a lot of cheaper company out there we used before does not require annual contract. And the service is GUARANTEED. Like Connor !!!

We signed with Frontline after having been approached through one of their neighborhood canvas/​door-​to-​door campaigns.
The service entailed them treating both the inside and outside for preventive measure. BUYER BEWARE! We would schedule an appointment with them during times we could be available to have the inside done. They would confirm said appointment and then show up when they wanted. They would claim to have treated the outside perimeter of our home, when we have a fenced and gated back yard that they had no way to access. Essentially, the inside/​outside job they SAY they do, only equates to a 2 minute spray of your front porch.
My husband called to give them one last opportunity to rectify the situation. The person on the phone apologized profusely and assured him there would be no more scheduling hiccups. He made the appointment for Dec. 14^th. No one came. No one called. ONE WHOLE WEEK LATER, its December 21^st at 9 am in the morning. The door bell rings. Its Frontline there to do our service!
We kindly asked the technician to leave and explained that we would be discontinuing our service soonest. This guy had the nerve to tell us, ‘Just so you know they’re going to keep billing you until you send something in writing.‘
Great. Wonderful. So I get online to send such a notification. No contact information on their website. Yes, if you are a current customer you can sign in using your account number. Would anyone care to GUESS what their account number is? Keep on guessing because there is NOTHING on any of the invoices that remotely resembles an account number. Turns out its the first few characters of your address. If that seems simple enough, you can close your eyes and take a stab in the dark how many characters that entails as it varies by customer. Nice.
I decided to send my cancellation through their ‘contact us’ form. Seems reasonable enough, right? Nope. Wrong again. So then I call AGAIN. I have a 30 minute conversation with who turned out to be the person who flubbed up our last appointment – that’s rich. She apologizes AGAIN (broken record) and tells me that a supervisor or manager is going to call me back the same day. You guessed it again, no phone call. So I call back again the next day. This time I get an assistant manager. Not only were there no comments as to the previous day’s interaction, I had to write (that’s right, you guessed it) ANOTHER email requesting to cancel my service.
Other than that, I’m sure Frontline is a GREAT company.