Men’s Wearhouse and Tux

Ignore the reviews that were from 2 years ago. This place was amazing. I walked in and was greeted immediately. In a matter of minutes I was asked about my preferences, needs, fitted, and was on my way out the door. I intended to pick up my suit 3 days from the day I came in but they had it all ready for me by the time I was done deciding on other accessories to purchase with my suit. Mr. Todd helped me out and did not pressure me into buying anything I did not want. If anyone is looking for someone to fit them, ask for Mr. Todd, he is your man. Their product and service are top notch. Can’t wait to come again.

Not sure why people gripe about this place. I’ve never had anything but positive experiences there. I’ve ordered stuff online for pickup, I’ve gone in there with a bunch of gift cards, I’ve had them order pants for pickup. I’ve not hand a single hiccup there. Nothing but courteous workers. It’s a little laid back, but not to the point of being unprofessional.

Each time we have come here — we get great service for my sons. Great selection and the sales team is professional and not creepy… I will keep coming here for sure! Extremely helpful and not too pushy!

I don’t really understand all the negative reviews. You go in there, you get a suit. They have a tailor you get tailored. You get a suit that is more expensive then JCP and cheaper then a 2k suit. Not rocket science. They have a good selection, people are helpful enough, know what you want ask for what you want but they’re not their nor are they paid to choose your wardrobe. I find the best time to go is when you are planning on spending some money on multiple suits. They have good discounts on those. For instance they had a buy one suit get the second suit free. Obviously it really means 50% off two suits.
Again, good deals for multiple suits, a nice tailor. Don’t go in there if you are in rush but it’s a suit place rarely do you get in and out of that place you want to look good — it takes some time. And know what you want, or at least have an idea — they aren’t going to do all the work for you but I don’t understand why that one is so hard to understand…

Not a bad experience for my wedding! Thanks for the quality and cost!

Fair Oaks Mall location. Arrived at 1000 am (when supposed to open). Clerk did not open until 1021. He was getting coffee and a anack. He never apologized. We needed «white tie» and clerk did not know difference even between «white tie» and «black tie».. And this is a tux store???

This location had SIX people working and NO one in the store. I walked in with my wife and one employee asked me how I was doing and pointed me to the right spot. I picked up a sports coat tried it on and still NO assistance. I put the jacket back walked to the front of the store and asked to see the Manager and no one knew who the Manager was, on top of that one employee was sitting comfortably on the counter. I walked out and called the distract manager. They don’t know who I am my name is in the computer they better ask Hawaii!!! Pissed and looking for another Men’s Warehouse … This store is getting one star because they had one location in the area I was looking. This store is sorry. Just got off the phone with Corporate and I’m happy now.

Rented tuxedos for my son’s wedding. Costly, but very cheap material. Just before wedding several guys lost buttons while trying to get ready. They were sewn back on. When I commented to the store about the quality of the tuxes and the buttons, his reply was, «It happens.» No compensation. Not even a «sorry».
I bought a suit here 2 years ago. Went back to buy another in May, but when I shied away from the more expensive suits I was abandoned by the salesman. Decided to try Macys. The attendant there was helpful and pointed out that the size Men’s Wearhouse was trying to fit me in was too big. Bought one for much less than MW, and I get more compliments when wearing it. Love the suit from Macys, and now hate the one I purchased previously from MW (too big and baggy).

It’s highly unlikely that I would ever use Mens Wearhouse again and I would discourage anyone I know. They were incredibly unhelpful, unorganized and sloppy in preparing tuxes for the men in my wedding. Three of the guys had to make multiple trips because after being measured and fitted, their tuxes did not fit. What is the point of being measured if you’re going to receive a tuxedo that doesn’t come close to fitting? We’re not just talking minor things: one of the guys didn’t have a single piece of the tux fit properly, another the jacket was way too big and the third (my father) had pants with each leg a different length and both too shot. A day or two later, I was in the area and offered to pick his tux up for him if it was ready. I asked the gentleman working and he told me he would check. When he returned he said it was ready and handed the tux over to me enclosed in the bag. My father opened it up at home to find that they didn’t even put a pair of pants in there. I was livid. If it wasn’t ready, all they had to do was say so. Instead, nobody double checked anything, just handed it over to me. To make things worse, I called and voiced my disappointment and concerns to them and all they did was apologize (not the most sincerely I’ve heard, to say the least) and point fingers at one another. He told me they would contact him when the tux was ready. So, when called, my father went to pick up his tux only to find that absolutely nothing had even been done to them. The legs were still too short and uneven. He then had to wait around while they fixed them then and there. Not once did they offer to do anything to compensate any of us for the multiple trips we had to make due to their lack of care. It’s poor customer service. If it had been one tux, okay. We’re talking 3 of them and between two different locations. They obviousy don’t have their stuff together and I wouldn’t recommend using them unless you’re willing to chance your tux not being ready for your event.

This MW is great. They just did a complete remodel and it looks fantastic. Everything is really well organized, clean and better stocked. Its much better than it used to be.
The staff is very friendly and helpful. I lost my favorite suit recently and they were good enough to help me to find the same exact suit. Unfortunately it was discontinued.
I’m not a huge fan of the casual clothing but its not bad, just not my style. I’m probably going to end up buying a 3-​piece suit from this place.

When I first started shopping here in June, I wasn’t impressed with the store except for the seamstress. They have since remodeled the place and it is much cleaner and everyone seemed pumped to be working there… heck even the supervisor had a smile on… and I have never seen that til today!

The staff at this store are unmatched in their professionalism and class. They will do EVERYTHING possible to make you a satisfied customer that looks good in what you are wearing. No matter your budget they have helped me for many years now!

Let me start with the positives I have to say about this particular Men’s Wearhouse in Manassas, VA. The staff who assisted me in choosing the pair of tuxedos I purchased were easy to work with. Prices were what I expected $ 300+ despite being on «sale». The problems began when I wanted to swap out the pants that came with the ‘set’ of jacket/​pant. The management refused to do it, so I essentially bought a 2^nd pair of pants I did not need. The store manager, Jeff explained that the set is ‘married’ and cannot be sold separately from the jacket nor exchanged for a better fitting pair of pants. Additionally, despite the receipts stating a 90 day return policy — it states in fine print it is ultimately up to the store manager. I am unable to return the pants I do not need.
The other incident is about finding a tuxedo with tails. I needed the most formal of tuxedos with tails, and the only way to get this was through their rental service. I wanted to purchase and was told I could «lose» the tuxedo and pay the replacement fee of $ 200. No problem– and I was told by THREE people including the initial salesman, the rental clerk, and Jeff– the store manager that this was inclusive of the jacket, vest, and bow tie. I did not need pants, nor shoes and this was agreed to with a handwritten note on my receipt. When the time came to pay the replacement fee– it was close to $ 300. The jacket itself is $ 200, the vest another $ 60, and bow tie $ 20– plus tax. This was unacceptable and I was told they never agreed to this deal despite being shown the receipt with their own handwriting. Regional management was no help either. Maybe corporate would care to hear my story– if not– no big deal– I’m so angry I’m almost considering simply buying out the branch and shutting down the store.
Jeff is a businessman after money, nothing else. Unfortunately, he screwed the wrong person who happens to have a lot of it and I will be taking my consumer needs elsewhere. I will also be forwarding my experience to all of my colleagues/​coworkers– who frequently purchase suits and tuxedos.
Edit: Let me add that the store also did not notify me when the coattails did arrive– I had to call them to find if they had gotten the inventory yet. Also, please let me iterate that this is not a money issue, but a customer service issue involving management.