Navy Federal Credit Union

The lines were short but the two tellers they had working seemed to be slower which made the wait longer than usual. Here was fresh popcorn in the lobby and the services department of the branch seemed to be a hot spot as the waiting area was full. The staff is usually attentive and will greet you coming and going. That didn’t happen this time but I was happy with my popcorn so it’s all good.

Its a nice little place but they always seem to want to keep the line at at least 3 people. Whenever the line starts to shrink, they take a teller or two off for some reason, and the line grows bigger, and repeat process. It would be nice if they didn’t do that. The wait time is usually 15 minutes or more, and this is during off peak hours.

Staff are quick friendly and know their stuff.
I recently open an account with Navy Fed and found that it had been the most easy out of all of the banks I have used in the past. I never have to wait to get to a teller, and when I do get to one I am in and out quite quick due to awesome service.

It snowed. So, I get it opened late at 10 vice 9am. I arrived at the branch at 9am figuring it would open on time due to the roads being clear. The thing is that the employee also was there sitting in her car. When she got out to finally go open the store at a quarter after 9 I was told it wouldn’t open until 10. Not mad the store opened late but she was rude and not customer savy, so she shows up on time, sits in the parking lot with at least five other customers waiting and then is rude and unprofessional.

This NFCU location is a smaller location, but still has just about everything you need to fulfill your general banking needs. It is located in the Parkridge Center strip mall which is conveniently right off of I-​66.
It has tellers and member services just like any NFCU. Like I said before the facility is smaller, so it can get busy/​crowded at times. The facility is clean and well maintained. The staff is friendly and helpful as expected at NFCU.
It also an ²⁴⁄₇ ATM on the outside. This ATM is unique in that accepts cash deposits that you feed directly into the machine as opposed to depositing via envelope. This is great if you want to deposit cash directly and have it show up right away in your account.
The only downsides of this branch is that they do have the coin counter machine that I’ve become accustomed to seeing at most NFCU locations. Also this branch like every other NFCU branch continues to deny 2^nd Amendment rights to the brave men and women that protects those rights. I find this to be an absolute shame.
Other than that, it is a good bank and this branch is okay.
*This business is NOT gun carry friendly.

Outstanding customer service!

I was thrilled when they opened up a full-​service NFCU in Manassas! Previously the closest full-​service was in Vienna, followed recently by Centreville, and now this location.
Although there are 4 teller ‘windows’ (see previous reviewer’s statement regarding the phones), most of the time I think they only have 1 or 2 tellers working all 4 lines. This can make for a short wait, but usually not too long.
It is also convienent that this location is open later than most banks (2PM on Saturdays).

When I discovered this NFCU location during my new home search, I was ecstatic that I would no longer have to drive all the way to Vienna to pick up Cashier’s checks to buy my new home (I had to go and get 3 Cashiers Checks total when all was said and done).
The design and set up of the place is interesting. They have Tellers on-​site, but they are somewhere else in the building. If you want to make a financial transaction — you go to a station, pick up a phone and press a button to call the Teller. Their face then appears on a video screen in front of you, and there is a container to put your stuff into — much like the canisters used by Bank Drive Thru’s.
Often when I go to this location to make a transaction — usually a deposit, once I have the Teller on the other end, I put my stuff in the canister, put it back in the slot, and then I say in an official voice as I press the button to send the canister — «Stand by — initiating document transfer sequence.» It sounds so Sci Fi and High Tech! This usually gets ‘em laughing!
I was also thrilled to find that when I am ready to refinance my Mortgage, I can do it here instead of the Vienna HQ location!