Reflection Dental-Manassas

Avoid at all cost, one of the worst in the area. !!! Other 1 star reviewers are absolutely genuine. Don’t believe it, go to reflection and take a hit, come back with your review.

My family of 5 have been patients of Reflection Dental for 2+ years. Please steer clear! They are extremely unorganized, provide poor dental work, are rude and I always feel like they are trying to upsell me and fleece me financially. For starters they never have the appointments dates and times right and call my house way too frequently to discuss appointment times etc… We cancelled an appointment 3 days ago for one of my children and they called today to confirm the appointment ‘that we cancelled’. Once we told them it was already cancelled they hung up on us. WTF! As far as providing poor dental work I myself had a tooth implant ‘base’ done by another dentist (emergency) who did a wonderful job (also confirmed from Dr. Lee), but Dr. Lee struggled just to screw the replacement implant tooth in the threads for 30 minutes. At one point he couldn’t unseat the implant off the threads to try once again to set it correctly. So he said verbatim «I think I might put some chewing gum on it to try and remove it». Really, all your years in dental school and that is what you come up with?! Next one of my teenage children had a cavity filled. Of course they didn’t seal the tooth correctly and back again at the dentist to do repair work on a cavity. This is just a brief synopsis of our trails with Reflection Dental. There were many more! Lastly because I am tired of writing this review they always to try sell you on fluoride treatments and mouthpieces (at $ 250+) to sleep with. Stay CLEAR!!!

I’ve been coming here since I moved to the area in 2009 and when they were located in Old Town all
was well. Dr Lee is great but the new staff you see every time you come in are not so great. Schedule 6 month cleanings 6 months a head of time only to be called 4 hours before my appointment to come in early… Numerous times. Also several times had them try to over charge me. Tell me this is how much it’s going to be but when I show them the paperwork with my plan from last visit it’s a lot less and no one seems to know why. Schedule an appointment with someone only to be told while im in the chair they’re not available. Shady business. Will be finding a new dentist.

I received dental services between August and November of 2013 from Reflection Dental in Manassas, VA. While the care they took while I was in the chair was good, the office staff and billing procedures led to this 1 star review. They had recommended work that, after speaking with another dentist, did not need to be done. They have repeatedly had to resubmit bills to my insurance company and a year after terminating my service with them, it is still not resolved. I was charged more for services than the insurance company allowed. The prices they charge for services are steep when compared to others. I tried to call the office to get my issues resolved and was told that everyone was out for a meeting. I guess they must not have enough patients if they can go to a meeting for the afternoon. The care was fine that I received, but everything else has been one big headache. Steer clear of this dentist. Save yourself some grief, and cash, and go elsewhere.

I hear that competitors will write reviews on sites to deter people from going to a business and I am tending to lead to that is what is going on here. Just because the things that people are saying are simply untrue. And I have been going to this dentist probably 3 years now. By now, I know the routine. So I don’t even attempt to get there early. I know once I get in my hygienist is waiting for me and within five minutes I will be called in. (I just had an appt on Friday).
The receptionists are always so friendly. Never rude.
This dr’s office seems to have many hygenists but they keep you with the same one every time, so it really is like you are seeing someone you haven’t seen in awhile and you catch up about your mouth or even your life.
I don’t know what kind of training these hygenists go through but they are so knowledgable. The first time I went, I pointed out something on my teeth, she immediately told me what it was. I told her I thought she was wrong because years before I asked an actual dentist about this issue and he told me that’s just how my teeth are. She told me no, watch when I’m done. Within 20 mins. She was right! I couldn’t believe an actual dentist was wrong over her. When I remade my apt 6months later. she was on vacay. so I got someone else. I was disappointed because I really liked the first lady. Surprisingly, this lady was just as knowledgable, and friendly. They just kept me with the second lady which I am fine with. Unfortunately I have no names. I am so bad with names.
About Dr. Lee, I know nothing about him. He literally comes in for like 5mins, checks it all out, asks me if I have any questions, never seems to rush me, seems patient with me. But everything he says the hygienist already said. So its just a repetitive type thing anyway. He is nice enough, but in this office it is all about the patient/​hygienist relationship since that is who you spend most of your time with.
Lastly, this place is pretty pricey (I think). I think fluoride is like $ 45. All I know is I regret it everytime I get it because I am shocked about the price.
All in all, the only way I would switch dentists is if I move to far to make the trip. I feel like my mouth is getting the extra special attention that it deserves when I come to this place.

Had a filing done and had to come back 4 times to fix it! On top the receptionist seem to always be in a bad mood and no desire to help further… Changing today!

Wife and I have been using this practice for a few years now. At first we felt we were being taken advantage of but I’ve changed my opinion over time. Of course we will rarely know if we are being duped but with Dr. Lee I feel we are getting the straight scoop. He’s done most of the work on my teeth and he always take his time in explaining everything and is very careful with his work. The staff are all nice and professional.
Dec 23. 2015. At my last appointment as we have moved from the area. I still maintain that Dr Lee has been an excellent dentist and has always done me right.

TOTAL SCAM ARTISTS. Read their filtered reviews — all one star with unnecessary treatment prescribed.
Went in to have my teeth cleaned and xrays done in May. The experience was one of the worst that I’ve ever had and I left with two cuts inside my cheek. Dr. Lee said I needed to have two fillings done, totaling $ 454 plus braces (which I had for three years about a decade ago) which were $ 5250, a night guard for $ 750 and bleaching for $ 199. Grand total of $ 6653. At the end of June I requested they send my xrays to another dentist so I could get a second opinion. A month later, they still hadn’t sent them. Those two fillings Dr. Lee found? STAINS on the grooves of my teeth. It took the other dentist fifteen minutes to sand & seal them away and he said braces, whitening, and a night guard were not necessary. STAY FAR AWAY FROM REFLECTION DENTAL. They just want your money!

Dr. Lee is great! He always tells me that any work that needs to be done is up to me. Never pushy, but he does remind you. I’ve only been here a few time and he and the other staff remember me. Great facilities too.

I completely agree with the review above! Avoid this dentist at all costs! A coworker I sent to the office had the same experience. They will recommend unnecessary services at ridiculous cost! I was recommended a root canal for $ 1,000… all I really needed was a filling! Glad I got a second opinion or I would be $ 950.00 poorer! AND WITH MY FIRST CAP! :(

Went there only once, dentist and his assistant wants to push both family members for invisalign. Just looking for their profit, even the staff outside pushes for invisalign. NEver went back again.

AVOID dentist! Nice office and friendly staff but looks are deciving, Provider does like to recommend and preform services that are not needed and will charge you an arm and a leg for so called recommend services. I went in for 1 service and was basically charged over a grand for a deep cleaning and I have full health insurance. I finally went to another dentist and got a second opinion and was basically told that the service that they recommend and
Preformed was not needed. The new dentist also charged my insurance correctly and cost me nothing out of pocket. AVOID dentist save your money and go to a real dentist or get a second opinion before letting them do anything.