Alamo Rent A Car

The counter service was ok, Got a clean car great service from the field service out on the road in 15 min.

Alamo has great prices, discounts are even better if you’re with Discover, but don’t rely on them if you have to make any sort of alteration to your reservation.
Due to a canceled flight and changed dates, I called in to change my reservation times. All was wrapped up neatly with the new dates, including a price change because of the changed days. The representatives I spoke with over the phone were friendly and helpful.
The issue came when I picked up the car. I had placed pick up for March 1^st at 1AM, but according to the woman behind the counter, the computer read out that I was supposed to pick it up the 29^th of February, the day my flight left. (Due to the weird hour (my flight arrived a little past midnight), I had the woman on the line when I changed my reservation read the date and time back to me to be sure. Everything checked out then.) According to the woman behind the counter though, this isn’t an unusual occurrence for flights crossing over midnight though, so I truly think this is an issue within Alamo’s reservation system (not human error) that needs to be addressed.
I was also charged an additional fee, which I called to dispute.
Somehow they could pull up the price of the old reservation, but could not pull up the newly quoted price on the changed reservation and would insist I had kept the car past the days I had reserved it AND THEN tell me I was getting a better deal with the extra charge.

Check in was relatively quick and easy with friendly counter help. It was a short walk from the counter to the car. The car was clean and ready, and the class I reserved. The new only downside was the staff who tried to talk me into a minivan — 1 man with minimal luggage — because it had leather and heated seats and iPhone connectivity and only had a few thousand miles on it, when the smaller sedan I reserved had leather and heated seats and iPhone connectivity and only had a few thousand miles on it. I’m guessing it was because they had a veritable plethora of minivans but only two sedans.

made reservation on-​line at Alamo site and went directly from plane to car. It was no waiting and seamless. Great prices, too. Would do it again

We usually rent from Dollar when we go on vacation, or want to spare the miles to our personal vehicle. The check-​in was smooth and quick at MHT. I was pretty nervous about getting the car that we needed for the price that was quoted, but they came through perfectly. Next rental will definitely be with Alamo,

Pitiful. I prepaid my reservation with
. Apparently my prepaid rental vehicle was given to someone else a few minutes before I arrived with my family who were exhausted from traveling all day (young children and all). It took well over an hour for the representative to even figure out what had happened. The person they gave our vehicle to had the same first three letters of their last name as we do. Someone was l-​a-​z-​y and did not take time to verify information. The representative who was helping me seemed very distracted and almost appeared high on drugs when she was speaking to me. Unless it was just her personality.
The manager resolved the issue and we were finally on our way. The vehicle was fine and we had no issues. After returning home from our trip I noticed a charge on my credit card that was not our charge. The rental agreement number was not ours and the name on the agreement was not ours. And here is the kicker… the name on the rental agreement for this unknown charge was a completely different name than the individual who was given our-​prepaid rental to! Oh and this person also had the same first three letters of their last name as I do!
I had to call my credit card company any cancel my card and dispute the charge. I am beyond annoyed that people do not understand that renting a car is an important transaction involving a contract and credit cards. Clearly the employees at Alamo at the Manchester Airport do not understand the importance of attention to details. I will not use this company again.

Great customer service. The car was newer, very clean, and well maintained. It was a cold day and they even had the car running and warmed up for me when I picked it up.

I tend to believe that all car rental services are pretty much the same. I rent a cars twice weekly, and about once per month at MHT airport. I almost always choose my rental based strictly on price. However, I gotta say that I was impressed with the counter service provided by the Alamo clerk, Jacqueline.
Yeah, she checked me in and gave me the usually spiel about renters insurance and fuel options (which I declined as usual). But she very engaging, interactive and actually had a conversation with me.
She was the only girl working in a sea of young men, and so she automatically stood out. But I will remember her not because of her gender, but because of how awesome she was with delivering such a great customer experience.

I rented a car from here over Thanksgiving, and it was fine. My only complaint was in my treatment compared to the people immediately behind me. I reserved an economy. When I got outside, I was told they had none, and the guy said «we’re owned by the same people as Enterprise, so I’ll go get one there!» Okay, that’s fine. Then a family walks up behind me and says to the other attendant that they reserved an economy. She tells them they are out of economy cars but she can give them a midsize or full size car, and walks them down the aisle to select one. They were gone before my guy came back, in a very beaten up brown compact with a hubcap partially sticking off of the rim, a couple of dings, and some major stains inside. He was cheerful; I was annoyed. It was freezing outside, so I took the car and left. The end.

I truly wish I could give 0 Stars! I travel 75% or my life for business and literally rent hundreds of rental cards per year. This Alamo is by far one of the worst experiences I have ever had. DO NOT RENT A VEHICLE FROM HERE.
I waited 45 minutes for them to bring a car along with about a dozen other renters, some with families. When they finally brought a vehicle they had no organized queue so it was whoever ran to the car first got it. I reserved and paid for a standard size car and they gave me a Cruze, which is a Compact Car. I had my choice to take it or wait indefinitely for a Std size car, so I took it.
They did NOT walk around with the car for an inspection.
They apologized for the wait and gave me a free tank of gas.
They sent me on my way.
I did a walk around the car the next morning and noticed that there was some damage to the Right Side Rocker Panel. I noted it on the Inspection Sheet supplied with the rental agreement and went to my first appointment of the week.
The car had an over whelming smell of perfume inside. I realized why a day or so later. Someone had smoked in the car and they tried to hide it by spraying perfume. After the car was subjected to a day of rainy weather it made the inside of the car smell like wet dog!
When I returned the car to an Alamo location @ EWR they noticed that the car had the damage to the Right Hand Rocker Panel. I told them the car was like that when I picked it up and handed them the inspection sheet with the damage noted on it. They asked me to initial it, which I did, and took the sheet from me. The person even said: «good, then at least we don’t have to pay for it Manchester does».
Over 2 weeks later I received a rather curt VM from the Supposed Manager at the Manchester Alamo (Julie) stating that I had damaged the car and that they were forwarding the issue to the Damage Recovery Unit to get the money from me to repair the car. I tried to call Julie back 4x and was NEVER able to get anyone to answer the phone at the Manchester location. I left 3x VM’s and had no returned call. The 4^th time I tried to call the VM box was FULL and couldn’t take any more VM’s…Unbelievable. This is the way you provide customer service… Really?!
You have other choices at MHT for car rentals. They may be a couple of $ more per day, but in the long run you will be saving yourself a lot of aggravation and time.

Always a great experience at Alamo Manchester, NH Airport! Fast professional, courteous service! Always New or extremely clean vehicles!

Well, I’d planned a good review. The price was the best I found after much searching online. The car was 2014 and fairly clean when I picked it up. It ran great and was easy to drive and got good mileage-​to-​the-​gallon. The only issue I have with this experience is that despite my having turned the car (I cleaned it from the previous renter and returned it clean.) filled with gas an hour and a half ahead of the due time, Alamo charged me another full day. I called to find out why I was given another day’s rental fee and was told that they assumed the car was not returned on time. The photo I submitted shows the staff in the booth, who accepted the car and the key. The representative who took my call said that it would take ten days to have that additional charge removed from my card. It only took a few days. Glad I checked my bank statement. So, I recommend the company and suggest that customers make sure thay aren’t charged for an extra day.

Landed at Manchester Airport at 3:30 in the morning today. 3 hours late. This unbelievable man stayed very, very late to rent us our car. I think his name was Joe. Without Joe, we would have been stranded. Thank you Joe. That’s customer service. I will be renting from Alamo exclusively now because of you.

Here is my eternal, unanswered question when it comes to car rental: What is the point of making a reservation for a particular class of car when inevitably, they NEVER actually have what you reserved?
On a recent visit to Manchester, my husband and I reserved an economy car, not only because the rental itself is more affordable, but also because we wanted something that would get reasonable gas mileage.
The «economy» car with which we were presented was a pickup truck.
The employee informed us that it was the only car left (which I find suspiscious, because not 20 minutes before that he tried to sell us on an upgrade to a convertable). If it weren’t 1 o’clock in the morning and I weren’t exhausted and desperate to just get to the house, I would have fought harder on that point.
The truck itself was fine, just not what we wanted or «reserved.» It certainly irks me that poor planning on their part resulted in my having to spend more money on gas than I had planned.