Friendly’s

I used to like Friendly’s A LOT more! They got expensive and for less, they got skimpy. The last time I was there I got their $ 5.55 meal Chicken Sandwich. The Sandwich was addiciate, but they gave me very few fries. But what was worse was that they almost skipped my drink!
Today I went simple. It was a bit «out» of the menu, but I wanted a Grilled Cheese with fries. I also asked for a white milk. While I got what I asked for, the milk was probably only 6 ounces. That’s it! On top of that, they decided to change me $ 7.99 for a GC!!! (they took it from the Grilled Cheese and «Soup» menu). So overall, they got skimpy with their sizes and VERY expensive for what you got. Plus services/​waiters were medicore. So that is why I gave such a poor rating :(

Semi rude staff very long waits. Was with some kids who wanted sprinkles on their shakes (odd requests I know) but still it seemed like they were shaming the kids for what they wanted and annoyed with us. Plus I asked and paid for extra peanut butter sauce no luck

I dont often 1 star anything, but only when TOTALLY NECESSARY… Was in the Hood’ and needed to feed the kids so we went to the Roadhouse but there was a 75 minute wait, went to Wild Wings & the wait was just as long.
So off to Friendlys we went… First off this parking lot SUCKS and needs to be redesigned, seriously!
Get in & there was a wait… AT FRIENDLYS???
So we sit for a few mins and then are seated, 5 – 10 mins before we are even acknowledged and the waitress was a shit show. Order taken, Drinks, Taken, Cranky kids & there was no hustle & I get it — its dinner time on a Saturday, but work with me here Please…
Drinks are brought and then food order taken!
45 mins later mom (who is the most patient & passive person EVER) is asking where the food is…
Food arrives (mind you EVERYONE around us who was seated well after us was eating so clearly not the restaurant, the server is the issue here…
Food arrives, ITS ALL WRONG and instead of saying, ooh Im sorry, she tries to argue & debate me that WE ARE WRONG & thats what we ordered… OH HELL THE FUCK NO… at this point she grabs moms plate & mom stops her like at this point Ill eat the mistake (it was just bacon & we didnt order bacon, and Onion Rings which we didnt order) so leave it Ill deal… No food for the kids (think she forgot that)
Then brings the HOT food and puts in down in front of my 1 year old. LIKE HELLO… Pay attention!
I then tell her that the order is wrong, she rolls her eyes at me & is seriously about to start an argument with me… She then I think realized I was about to get up & then she walked away. Which at that very moment was the BEST THING she could have done.
I could pay on the little computer thing so at this point we are done, I rush the kids & we are ready to go. But Im still not happy about anything. I stop the Mgr and mention what happened and he is appalled and overly apologetic which to some extent made me feel better. He took off some $$ from the bill & told my son to grab a ½ gallon of Ice Cream on his way out the door (which made him the happiest little boy in the world)!!!
The waitress did come over & apologize again before I got out the door & I told her walking away was the best thing she could have done because we would have fought had she said 1 more thing & rolled her eyes at my mom (I even sent the kids away with my mother) because I was about to lay this chick out & I dont want to sound happy about that but dont disrespect my mother or I see RED!!!
Soo all in all it was friendlys I dont ever expect much but I usually expect decency from a waitress when YOU chose to work in customer service, at least have some customer service skill!!! So yeah, wont be back again, and will wait the 75 mins at Texas Roadhouse!

This location can’t decide whether they want to be full service or self service. They have these machines that allow you to order and pay at the table but have waitresses that just take your order and bring the bill anyway. They also offer «games» for the kids for$ 1.99 but no crayons and paper for the kids (we asked). It’s clear that whatever test they are using at this location doesn’t work. multiple mistakes were made on the bill. Much weaker location than Nashua or Gardner MA.

Just went for a quick ice cream, service waitress was slow for just ice cream but the sundaes were great

I have not eaten at Friendly’s in a long time since the Sarasota restaurant version closed a few years ago but because I’m using the Mini-​survey app and earning rewards, one of which was a Buy One Get One Free Friendly’s super melt, I had to try one out.
I had the Sweet Chili Chicken Super melt with Fries. Great choice, glad I chose this option so if I earn another Friendly’s reward again, I will definitely go back. ⁴⁄₅ great service and a good place to re-​try again!

Kerri Ann is the worst server I have encountered. She was slow and rude. It’s
No wonder to me that your company is slowly closing all locations if this is the staff you have

On my New England summer road trip, I had to make a pit stop in Manchester. Many choices for fast food but when I saw the Friendly’s sign I instantly nostalgic. My mouth started watering while reminiscing for the grill cheese sandwich and fries… And those mega sundaes! It’s been over 15 years that I’ve eaten at one. I live on the west coast and we don’t have Friendly’s-it’s an east coat thing.
Well Friendly’s you did not disappoint. Not really… I was a little sad you minimized the ice cream selection at the fountain. I wanted butter crunch and now you only have it in pints :(so I bought a pint (of course) and the manager generously gave me a free pint for the inconvenience. Therefor I’m deducting a star.
My server Deanna was a sweetheart and we had great conversations. I loved how they have kept up with the times and their grill cheese is more gourmet and the burger my partner ordered had a brioche bun and she could get sautéed onions. Nice touch! We also LOVED the loaded waffle fries. Redefining sin with every bite.
Thanks also to Mike who took goofy photos for us which I’ll upload when I get them of my girls camera.

The food was typical Friendly’s food however, the service is one of the worst we’ve ever had. It took over 45 minutes to get our check and we had to go into the kitchen to find the waitress once receiving it to pay the bill. For a restaurant that only had people sitting at 4 tables, it should not have taken us 2 ½ hours to eat. We will never go there again.

Food was fine, however the service was simply horrendous. People that were seated after us for their food at least 10 minutes before us, and they messed up our bill 3 times. What should have been a one hour meal ended up being two. I enjoyed the food, but I will not be returning unless there is an overhaul of service conditions.

We travel for business here and have tried to eat here twice. They say it opens at 7. first time we showed up at 8 they said we would have to wait in the parking lot. This time we waited til 8, they let us in but said the grill wasn’t warmed up yet. 30 minutes later and still no food. I understand that it’s Friendly’s but really.

Not sure why such negative reviews. It isn’t gourmet, no, but it is great to have a restaurant that caters to kids and adds way more fun to the menu than most other places around. Based on the food quality, last year I may have given it 2 stars, but recently they seem to have upgraded everything and I just had a burger that was right up there with all of the mid-​range chains. Anytime my son gets to pick where to eat for whatever special occasion, it is always Friendly’s. As far as options, they have more than almost any other kid menu I can think of with lots of mix-​and-​match involved. My son usually chooses their chicken tenders, which is presented in a fun wire basket that has 3 holders for 3 sauces of his choice. His drink is usually a Shirley Temple with extra cherries, although he occasionally orders their Cotton Candy blue soda. Both come in a huge mug which is, so far, knock-​over proof. The accompanying ice cream menu includes a monster sundae with peanut butter cup horns and a candy face, a worms-​in-​the– dirt sundae, and even a build your own that your child can assemble at the table. This is definitely a busy location and I recommend not going at prime dinner time or there will be a wait. It appears they have done a little redecorating inside too, a bit more modern, and with new flooring. The staff has always been excellent and attentive. Last time we went, the manager checked in with every table, opened the door for guests that were leaving, and gave out coupons for the next visit. The menu for adults is vast and added to often. They have plenty of healthier choices available for kids and grown ups especially if you feel like splurging on a big fattening sundae after. They have free balloons too which has always been another major determining factor for my little one. If you haven’t been in a while and you have children, I would definitely recommend a visit to see all that has changed for the better.

Pretty sure they’re the reason I got sick for 4 days. I never feel good after leaving the 3 times I went there. I’ve always left with a nauseous feeling. Not to mention how slow the service is. We walked in and stood at the front door entrance waiting to be seated without seeing a worker for at least 5 minutes.

Frankly one of the worst Friendly’s I’ve ever been too. Food was typical Friendly’s fare, but the service is absolutely horrible. Have been there twice at different times and both times had to wait over an hour for food. Definitely won’t be back.

Went for breakfast with four people. Service, food and prices were great. Waitress very attentive and service quick. Place very busy at about 10:30 am.

Wow, can’t even believe this was up for review, I mean dude… it’s a friendly’s, I hope you know what you are getting into here (in other words don’t eat here if you are on a diet, or have a heart problem)…