LensCrafters

Me and my wife came here for the first time, To get some glasses. They helped my wife and me so much. it made the difficult job of getting glasses much easier. very knowledgeable people, we will b returning. For new glasses at some point.

I have to say kudos to Lenscrafters Corporate. I emailed them and tried facebook as well, they DO reply within one day. The store manager Peter has also called back and offer to help. He is very professional and when I need new glasses in about 2 years, I will give the store another try.

My first real experience as an adult buying glasses. I’ve been wearing the same ones since I was 17! Fast forward to my day at Lenscrafters! Everyone there is so helpful. I don’t have insurance, but one of my coworkers told me about half off lenses day and I made sure I was present! They took me right in at 10 am, I had an eye exam, then I was off to pick the glasses I wanted. I picked out a pink Ray Ban pair, and got 50% off sunglasses. They fitted me for the glasses and they were ready the next morning. Both pairs of glasses, scratch proof lenses and two cases with an eyeglass care kit, as well as the eye exam came out to only $ 728. For someone without insurance, that is phenomenal. I ended up saving over $ 380 with the half off lenses deal AND the sunglasses being 50% off too!

Living between San Francisco and Paris, I wasn’t sure that the Lenscrafters in Manchester, NH was going to have the style of eye wear that I wanted (yes, I know that sounds kind of snobby). I have also had a couple of negative experiences with the mass retailed optical shops — so I was somewhat hesitant to try Lenscrafters.
The doctor was very professional and efficient. While it is like an assembly line, I never felt hurried and the doctor answer all my questions and seemed to spend plenty of time. I am not sure of the qualification of the young lady at the front desk, but she actually completes a good portion of the exam — including the pictures and testing.
I very very impressed with the professionalism of the sales staff, as well as the very adequate options of eye wear brands. True, they do not have the highest end brands but the selection was certainly enough that I bought 2 pair. The fitting process is quite modern — where they take pictures of you wearing the glasses so that the lenses can be customized to your eyes. Of course, there is the up-​sell of various can’t live without features but it wasn’t too bad and not pushy at all — and I did actually buy the $ 30 insurance policy.
When I went back to pickup my glasses — after just one hour — the lady who did the final fitting took adequate time to adjust the glasses and make sure that they were comfortable and well fitted.
Overall, I had a very positive experience with this Lenscrafters and would recommend it to anyone. I can’t speak to the prices of the glasses, as my insurance is quite good and covers most of the cost.

Congratulations, LensCrafters, for earning my first 1-​star review!
So, I ran out of contact lenses and I needed a new prescription. Go figure the mandatory school insurance I pay an arm and a leg for doesn’t cover vision. So I called around, trying to find the cheapest place for me to have an eye exam and procure a contact lens prescription. First, I go with old reliable. Wal*Mart, of course! They told me their eye exams would run me about $ 130 or something. I vaguely recalled paying only $ 89 at a Costco back home. So I decide to make a few more calls. I called this particular LensCrafters, after feeling discouraged. They quoted me $ 80. I specifically asked if it includes everything I need for a prescription. The woman on the phone said yes. This place sounded like a dream come true! I immediately made an appointment ASAP.
I arrive at my appointment, and everyone was friendly and nice. They got my paperwork set up. And then they told me that the eye exam would be $ 80, but I needed a contact fitting and some other ridiculous things tacked on, which would have given me a grand total of $ 180. I told them about my initial quote and the man that helped me told the doctor my dilemma. The doctor said to honor the quote they had previously given us. So far, so good, right?
I do the eye exam thing, get my prescription, paid $ 80. While I was waiting for something, a lady walks by and looks at my chart, and tries to charge me the extra $ 100 that had previously been voided. Therein lied the problem. No one had made a note anywhere of my special circumstance. I told her my story, she said okay. And also did not make a note on my paperwork.
No more than a month later, I receive a bill, asking me for the $ 100 I was not supposed to pay. Enraged, I immediately called the number on the phone. I told the lady my story AGAIN, and she said, «Well, it says you owe this much.» I said, «I was THERE at the STORE and I paid with credit card. If I owed more, I would have been able to pay it right then and there. Why would I separate these bills? Plus, I would NOT have paid that ridiculous price for an eye exam anyway.» She told me she was going to call the LensCrafters store because apparently, the phone number that was on the bill was for the doctor’s real office. She told me she would call me back briefly. I wait. And wait. I didn’t leave my phone thinking that the moment I left it, I’d miss a phone call. It’s been a month. She still hasn’t called back. And I still haven’t paid.
And to put the nail in the coffin, the man that helped me told me that their prices are comparable to Wal*Mart’s and he broke down the costs for me. Well, here’s news for you. I just went to Wal*Mart and purchased new contact lenses, a whole $ 60 less than you quoted me.
Thank you guys, but no thanks. I am never coming back.