McDonald’s

This is by far the worst McDonald’s in the world! They always have an excuse as to why they are out of something or why they are closed… Even though they are a 24 hour restaurant. All of the employees have an attitude problem, and they have only gotten worse since new ownership. McDonald’s Corporation needs to come in and handle this situation because the owners sure don’t!

I really tried to work with this company after a terrible experience yesterday where I literally spent money to get no food– not the wrong food, I actually spent over $ 7 to receive no food. Corporate tried to help but really a food voucher only goes so far & doesn’t even address what happend let alone fix the problem. The owner of this franchise location should be ashamed of the numerous (yet easily solved) issues but prefers to hide behind the scenes… I’ll update the full story once I’m less irritated.

This is the worst McDonald’s location on the face of the earth. OK, maybe not the entire earth, but definitely the entirety of the locations I have visited.
Back in 2010 I wrote my first review of this location and I was apparently in a giving mood. This location is fully deserving of this one star review.
Logistics
Years ago this location had what was known as face to face ordering. That meant there was no drive thru speaker, but you ordered by talking to an actual human. That experiment failed which left this location with an odd three window setup. That third window was eliminated and a second drive thru line was added somewhere down the line. One would think the second drive thru lane would speed things up, but all it really does is prevent traffic from backing up to the highway. I think it actually causes more delay than one dedicated line because people are confused and hold up the line waiting to see which lane is fastest (here’s a hint; they alternate).
Customer Service
I am not sure where this location went wrong. The neighboring fast food restaurants seem to have found a steady stream of somewhat friendly employees. This location has not. nine times out of ten the staff are either blatantly rude, or just so unfriendly that I wonder why I come here ever. On my most recent visit, I attempted to order an item that was apparently sold out. Instead of politely explaining that, he yelled «We ain’t got that». When trying for a different item, I was met with the same reply. This fine upstanding gentleman was also the employee which I paid for my meal. Apparently his ain’t got that routine was enough talking as he did not say one word to me as I pulled up.
Food
The food here is typical McDonald’s fare. Say what you will about their food, but every once in a while you just need a Big Mac. If you deny this fact, you’re either: a. a vegetarian or b. a person who doesn’t like Big Macs. If you are choice b, I suspect you secretly want the terrorists to win. Enough seriousness. The food is hit or miss. One day your Big Mac will satisfy your craving like no other fast food can. The next time will be like my most recent visit where whoever made the sandwich did not care about proper special sauce to meat ratios. It’s a Big Mac and it isn’t that hard to make.
In summary, this place is really awful in all categories. I am sure you will eventually see me check in again since it is conveniently located. If you come here, don’t expect great service, food or convenience.

It’s a McDonald’s. This McDonald’s is on my way to work, so I stop at it about once a week to get two things, neither of which is a complicated cup of coffee. Usually when I pass, the drive thru is not very crowded. At about 6:30 though, it’ll get packed, so having two lanes just makes sure the ten cars in the drive thru don’t back up onto 190.
I went this morning and there were only three cars in the entire drive thru, so they weren’t busy. I ordered my two things relatively quickly and got back on the road. I didn’t check the bag until I went to start eating my egg mcmuffin to realize it was not there. I pulled a U-​Turn and headed back. By that time the drive thru was packed, but I was going inside anyway. This was the first time I went inside at this McD’s, and it will hopefully be my last. It’s the morning breakfast rush one would assume, but it appeared the workers get more money to work slower. I’m used to McD’s being pretty quick with everything, at least one person always at a register, employees not coming out from behind the register to refill their soft drink, service that’s accurate and fast. This location has none of those. While waiting for someone to come back to the register I told the guy behind me «i’m not used to this at a McDonald’s». He told me he only came inside because the drive thru line was long, and I told him I did the drive thru and only got half my order. Finally a manager looking person comes up, and I tell her about the missing McMuffin. She apologizes and gets one for me. Fifteen minutes of my life wasted because they couldn’t put two things in a bag. I’ll be sure to check my order next time.
I’m not going to say avoid it, because if you’re wanting quick drive thru breakfast, your only other option in the area is Wendy’s. Just be sure to check your order before you leave.

So last night I gave this McDonald’s another chance and was left completely stunned by the experience. I go through the drive through and order a McRib meal. I’m at home eating and actually thought to myself, wow this is the best meal I’ve had from this McDonald’s. The fries for once were fresh and hot and the McRib was tasting good. Then about ¹⁄₃ of the way through I bit into it and tasted something very odd. I open the bun to find that my McRib had been dressed with mayonnaise and a LOT of it which is really gross on a McRib! I get in my car and drive back up there. I get to the drive thru window and show the McRib to the young blonde girl working and ask for a new one along with a new fry. Mine were now cold since I had to drive all the way back up there. She calls over a heavy set black woman who appeared to be a supervisor and I show her my McRib with the mayonnaise on it. Her response was «it took you long enough to notice. You ate half of it.» I was shocked at the response. She told me to pull forward and she would get me a new one.
I’m sitting in the drive thru waiting and about 5 minutes have gone by when another car pulls around me to wait in the circle drive for her chicken wings. About 10 more minutes pass and a skinny kid with black hair brings out her wings. She alerts him that I have been waiting since before she got there and I informed him that I had been waiting 15 minutes for a McRib! They had COMPLETELY FORGOTTEN ABOUT ME! The kid takes his time walking back into the store, goes behind the counter and retrieves a McRib. I see him on his way out with it. He is on the customer side of the counter half way to the door when some more customers walk in. I was STUNNED to see him turn around, go back behind the counter and help those customers rather than finishing his walk out the door to bring me my McRib. Unbelievable! By this time I was furious as I had been waiting around 20 minutes. I go inside and up to the counter, the kid says «Here’s your McRib» and holds it out. I grabbed it and everyone could see I was very angry. The kid turns to the customers and says to them «He has an attitude.» I felt like going over the counter.
I get home and find that of course they did not give me another fry, the bun on this McRib is hard and the sandwich is not hot so I just feed it to the dogs.
This place is a total joke. I’ve never had a good experience at this location. It’s always crap! The funny thing is everyone I have mentioned my experiences to say the same thing about this place. I don’t know how they have any business but I do know I will surely never be back again.

This has to be one of the nastiest places I’ve been to. Was it a bad day… maybe they were just off that day? Nope, it’s everyday all the time. I work in the area and every time I’ve made the mistake to give them a try, yet again… disaster. Whether it’s cold food, horrible service, completely disgusting floors and tables, it has it all! It’s a shame that the people that work there have that little respect for themselves. I just couldn’t work in a pit like this everyday, and it reflects so poorly on the people there and their work ethics. Simply a total disgrace… I would give them half a star if I could.

********UPDATE********
DO WHATEVER IS IN YOUR POWER TO AVOID THIS LOCATION!
What is the definition of insanity?
Doing the same thing over and over again and expecting different results.
That’s makes me insane I suppose.
I stop here on my way to work most mornings only because it’s convenient. Each and every morning I get the same crappy service. This morning was the last straw. I decided to go through the drive thru instead of going inside. Wrong decision…
I was able to order as soon as I drove up to the speaker. Then I waited… and waited… and waited… like some sort of idiot.
The receipt I received after paying at the first window had the time as 5:36 am. I sat behind another car that was already at the second window waiting for their food. After looking at my watch, which read 5:47, I backed up to the first window and banged on it for about a minute until someone came and opened it. I asked for my money back since I was running late for work. The lady that gave me my money back didn’t seem at all interested why I was asking for it back.
Screw this place! I am done with giving this location another chance, then another chance, then another…
No more.
I suppose it’s for the best. I’ll save $ 6 each morning and will probably lose a few inches in my waste.