Cop-A-Tan

This place has great service and is very clean. I would definitely recommend it to anyone around the area

I just went. When I go there she checked her phone. It was no customer! She just started clean up. She didn’t clean up after somebody used machine soon? It’s kind discussing :(

I have been a member of the tanning club at cop a tan for over five years. Initially the place was fabulous! The old manager Crissy was always on top of everything. This location had two mystic tan spray booths. That was great for me because I am often in a hurry and spray tanning is all I use. A while back, they got rid of a mystic booth and added a versa spa. The wait time to use the mystic increased substantially, since they were down to one mystic booth. Then came the up sell, I get it, it’s business. If I upgraded for an additional $ 20.00 a month on top of my tanning club membership fee, I could use the versa. Since there was NEVER a wait for the versa and the versa had a heater (it’s been cold lately), I did it.
The problem is, it did NOTHING, unless I used level three. Even then, I got more from Loreal sublime bronze, which I can get at Target. I decided to go back to my original membership. Since I had already paid for the month, Alessandra suggested I try the bronze Versa to see if I liked it better. It actually gave me some color. I was getting level 2, but to stay tan, I was coming in 4 or 5 times a week. She suggested I try level three. It gave me good color and it actually lasted more than a day, so I didn’t have to come in as much. In reliance on the representations made, I upgraded to use the Versa AGAIN.
Monday I came in to use the same service that I have been utilizing for almost two months and was told I had to pay $ 4.00 to use level 3. As much as I tan, that wasn’t practical, since I was already paying an additional $ 20.00 a month on top of the membership. I was a little annoyed but did level 2, initially thinking it was just the girl working that day. She is a pleasant girl but doesn’t always seem to know what’s going on, so I chalked it up to that. Then I came in Wed. (bc I knew the Monday girl wouldn’t be there) and another person I had never seen before explained there was an additional charge for level 3. That seemed strange to me since level 3 is what I had been doing since the second upgrade. I went back to level 2 and realized I would have to come in more frequently. I live west of Sepulveda, so the place isn’t that far from my house.
Today I was told there is an additional fee to use level 2! Seriously?!? It’s like they tell you anything to get the sale, sell you tanning products, and get you to upgrade your tanning club membership; let you use it for a while, then change the rules. After buying the product and paying for the upgrade (for the second time) there is an additional $ 2.00 or $ 4.00 fee every time I tan? That I was never told about??? Now, Level 1 is the only thing my upgraded tanning club membership covers? Even though I have been using level 2 and 3 he entire time? Level 2 barely gave me color, so I will not waste my time with level 1.
This past week there hadn’t been any barrier cream in the Versa from Monday to Thursday. I usually get gloves so it doesn’t matter, but Thursday I forgot and I had already undressed. I had to get dressed to go get barrier cream (or have brown palms :). I got the cream, undressed again, and the girl forgot to turn the machine on, so I had to get dressed again. (Why I try to avoid Monday girl, even though she is sweet). Human errors, such as forgetting to restock barrier cream for a few days or forgetting to turn on a machine on I can overlook.
What I can not overlook is being sold one thing and subsequently given another. Especially with all of the discussions of what product and levels worked well for me. I wanted to go to the owner directly (I do think he wants people to have a good experience and may have no idea this is going on) but when I asked for his email, I was told it could not be given customers.

Was staying next door at the Marriott and wandered in hoping for a last minute tan. Staff was super helpful and knowledgable not just trying to upsell me but get me the best color in the shortest amount of time (had an event that night). Would definitely recommend them!

Cop a tan is awesome. Customer service is great especially Taylor and Alyssa. It’s a very friendly oriented place.

Love coming to Cop a Tan, it’s been about 3 months now and it’s always a clean and quick stop, never have to wait for parking nor a room. The salon just recently got new bulbs for their beds, good news for the guests. And Who doesn’t love to be greeted at the door and actually be remembered by name. The girls are great, very knowledgable and accommodating. I began with a 1 month Groupon, and now I’m a member. Very economic packages available and if at some point you don’t feel you need it, you can end your membership as long as its with good times notice (month before next payment) or you can freeze your account for 5 dollars. Thank you Cop a Tan.

This Cop-​A-​Tan location has the friendliest staff combined with Bed availability and upgrades, you can’t go wrong. They know their stuff regarding products and tanning!
Very clean and ample parking too!
Just waiting for them to get a Hydro, but for now, I can visit the Artesia location.
I’ve been a member for over 2 years now and getting ready to renew my membership for the 3^rd year! Love this place!

Very friendly staff. Clean salon. The staff is knowledgable about products and beds. I would recommend to friends.

Super friendly staff and clean facility! Definitely recommend this place if you’re looking to get that nice tan and friendly environment!

I have been going to this cop a tan for close to a year now and love it! All the girls are so nice at the front desk. Alyssa always remembers me and checks me in right away when i come in. The center is always clean and I hardly ever have to wait for a bed.

Nice, clean tanning salon. Husband and I have been coming here for almost 2 years. We bought an annual package and then moved out of the area. The salon near our new home told us our pass was expired but a really nice worker at Manhattan was able to help us. She was very sweet and quickly fixed our online information. She even called her manager to ensure she was helping us correctly. Time to tan!

I have been looking for a new tanning salon… it will not be this one…
I went in for a spray tan and specifically asked for the bronze 2 level…
The girl told me «you’re all set in room 8»
I go to room 8… spray…and no bronzer!!! I told the girl and she said «YOU have to switch the dial…»
Ummmm…you might have told me that BEFORE I sprayed… I don’t work there!!! Why should I have to set the machine??? The booth is old… spend your money at another salon…
Hey girl… thanks for screwing up my Palm Springs trip…
I’d give this place no stars for customer service…

Great service, everytime! I don’t frequent tanning salons often, so I have a few questions and the team there is always so helpful and smiling. Good vibe to be around. Mike was very informative and the young girl at the front is great, everytime! I am sorry, i can’t remember her name.

Super friendly staff and extremely clean. Staff is very knowledgeable on products and services and are very helpful and willing to answer any questions for those not see to the tanning life.

DONT COME TO THIS PLACE! Horrible customer service! I purchased a second groupon «my bad» and tried to redeem it here. First talking to a man and being told with major attitude that I should have read the tiny words that I had to be a new customer. Ok fine that makes sense. I explained to him, my last groupon I used one time because the bed was so outdated and gross I never came back to use the rest of the month and I thought I would at least try for a spray tan. He said I could get a refund through groupon or use the $ I spent on the groupon towards a spray service if I wanted. Well by that time, I had enough of his flamboyant I’m better than you attitude so I left.
Today I made an appt thinking I will just use the balance of the groupon towards a spray and the gal whom is the manager Chrissy I think said that isn’t possible. When I explained to her what happened. Her answer was «there is no guy that works here, there never has been, I’m the manager, I know» my reply” your name must be Chrissy cuz I asked him for your number, I have it. She said «he would never give it to you, what is it then. Proof they are a lying swindling business with rude management!
No wonder there are so many bad reviews. And look at the horrible responses back by the owner. It goes to show who your dealing with! Spend a lil more money or drive a mile more and enjoy your tan. Read his response. Perfect example! Oh and BTW the second groupon was a gift from my spouse!

GREAT customer service all the girls there are super nice and helpful. I love that they are very knowledgable with the product. I go to different locations and i am amazed on how uniform this business is. One can expect the same pleasant service in all locations. See you guys soon

Avoid this place. Huge scam and too many hidden fees. Not to mention the customer service is terrible. The manager, Mike, does nothing to help the customer.

I was referred to this place by a friend. She gave me a coupon for a weeks free tan and told me that I could use it for mystic as well. We went in today and I was told by the rude counter girl that the coupon did not include mystic but beds only. No where on the coupon does it state that it is only good for beds and not mystic. I was disappointed.
I asked how much it would cost for one spray. Its $ 39 and its done by a machine. Ridiculous! I decided this place is not worth it. Went to Bronzed on Montana who not only gave me an airbrush spray tan for the same price but also gave me a second session for free. This place is a rip off and a scam!

Cop a tan is the best tanning salon! Love it been coming here for yrs. always super clean n the staff is really friendly n helpful!
I’ve been too many other salons but I always come back to Cop A Tan simply cuz they are the BEST!!! Highly recommend!

Let me preface this by saying that I am generally THE person to argue with pricing policies. When I was signing up for my membership I asked every question I could think of to try to find the best deal — the crazy thing? The wonderful girl at the front literally took the time to walk me through each option and explained the benefits of the various packages. The more we talked the more I realized that everything they offer is catered specifically to each person’s unique needs and schedules — which is why they prefer to discuss your goals beforehand instead of just taking your money and throwing you in a bed. The people writing negative reviews about this place have probably never been to a professional salon — if you want results, you don’t generally buy these services a-​la-​cart.
The location is immaculately clean, comfortably decorated, and well-​managed. If you are seriously interested in tanning, come here and talk to one of the girls at the front — I guarantee you’ll get the results you were looking for and maybe even learn a thing or two about proper tanning.
Oh and btw, their beds actually work.