Chelsea Mini Storage

Have used the facility for years and always found them accommodating and professional– and the price is right, too!
Got a letter that the area my space was in was being renovated and I would need to move — and they would try to find me another space in– house.
Not only did they find me another (slightly larger) space in the facility, they moved me with their movers (who were so efficient & pleasant), cut my lock off and replaced it when I left my key in a cab getting there (@ no charge) and froze the space’s price, even though I’d gotten an increase notice.
Honestly, you would be hard-​pressed for more stellar customer service… it was impressive.
Since I’m a small business owner myself, I can appreciate how great their team is.
They deserve every one of these five stars.

I upgraded to 4 stars following the owner’s reaching out to me. I always apprecitate when businesses take steps to improve their service. If I will be moving again I will definitely give them another chance.

This storage space ended up being a great deal since we had to have one. It’s a bit out of the way if you’re a NYer without a car — especially if you’re carrying things; it’s a good 3 avenues and some blocks to the subway.
Great staff at the front desk. You can BYO lock or buy one there. After you check in, the staff takes you to your floor, and you can stay as long as you’d like — we usually have to dig through everything, so we’ve been on the floor for an hour or more without issue. No food or drink on the floors.
Only lose a star for having to pay by check. Who does that anymore?! They may have just started a direct debit program, but as of a few months ago, it was paper and stamp to pay.
Update: aromatic debit billing is in effect (2014)

Great customer service. Especially by Steven– walked me through step by step. I compared shopped with Uhaul and the place with the best service for my business. i

I want to first say i have never written a review. if i get poor service at a restaurant oh well, if the food isn’t great I just don’t go back. But this place, has been so awful and so ridiculous that i feel compelled to tell people. This place deserves ZERO stars. I have been renting a unit from them for the last year and a half because I had to live NYC to take care of my father who had cancer. EVERY TIME I call, they are so unbelievably rude to me. They are not helpful, they are disrespectful and have No clue what customer service means and on top of that, each month for the last 6 months they have raised the rates without notice. Most recently I called to ask a question and the man ended up hanging up on me. I have never been treated so disrespectfully by a «customer service» person ever. I actually asked why they are so rude to a paying customer and they begin to raise their voice even more. AWFUL. I am still shaking from my last conversation because they talk to you as if you are a criminal. DO NOT rent from here, go with Manhattan Storage.

I had an employee at Chelsea Mini Storage yell rudely at me. I moved my stuff out that day.
I talked to the general manager, Steve Mallon, on the phone about it. I asked him for a full refund of my unused rent plus what it cost me to pay a taxi to move my stuff into another storage place.
He listened to me, agreed the employee had been way out of line, and agreed to the refund. About 8 weeks later I received the check.
In short, one of their employees acted badly and they made up for it.
Because my bad experience only involved one employee (all the rest were polite and professional), and because Steve Mallon handled things professionally and paid me retribution, I am giving this place 3 stars.

Wow, this was the least stressful moving experience of my life. Setting up my storage facility was very easy and the movers who came to my apartment were very professional and organized.
The price was very fair and the service was great!

I did not have a good experience with this mover. The only thing I can say is that the guys arrived on time. I was not informed by the booker that there is a three hour minimum. When the guys arrived they said they expected to be paid in cash and that it was indicated in the order that it would be that way. I DID NOT say I would pay in cash.
Then the guys asked if I wanted the bookcase (only piece involved) wrapped in blankets. Hello? Then the head guy said they would charge me for the tape. After they delivered the piece the guy asked if I was going to give a tip (nothing for the guys?) and I said no. I am usually against stiffing the little guys but this was too much.
So I paid $ 345 to have a large bookcase delivered from east midtown to Washington Heights. I did not go with Rob the Mover because it seemed too good to be true. He offered a quote that was half as much. I should have gone with him. I would not recommend this moving company

Chelsea Mini Storage is exceptional. It’s rare to find a local business so well run. Every employee is professional and exceedingly polite.
I’m sort of shocked and never know what to do when I check in to collect my things. Literally, everyone is articulate and polite.
I have never had this kind of customer service and can’t believe it’s at a storage facility, where people are typically rude or poorly trained.
Chelsea Mini Storage has figured it out – if you run your business with integrity and hire quality people, you’re going to be a success. Well done!

i recently had to move between apartments and i had to use storage, i first called manhattan mini storage who i heard good reviews about. I got a better deal from Chelsea but sometimes going cheaper can come back to haunt you, So I went to the place to sign up only to find out that there is no place to park. The staff member told me i could park by the loading bay only to come back to see a $ 115 ticket placed on my car (O.M.G) i could not believe. So i still decided to store my things there and this is when it got worse, 2 weeks after i went back to retrieve my items only to witness an infestation of bugs, by this time i was over the edge and when i spoke to the staff about it they told me that i brought the bugs in myself. I could not believe what a nightmare this was, i had to dispose of all my bedding and couch. When you spend your hard earn money, you would expect to come back and get your things the way you left it in the first place. I would not waste my time to write a review about any company but i had to do this, I’m sure that my experience will help someone.

I’m an NYU student, and I was looking for somewhere in NYC to store my stuff over this past summer when I was studying abroad in Madrid. I chose terribly, because I picked Chelsea Mini Storage. When I returned to NYC in the fall, I went to open my unit. Oddly, neither of my two security keys worked. They said they would give me a «complimentary» lock-​cutting… how «nice» of them. When I entered the room, I realized that someone (almost certainly an employee) stole my $ 700 flatscreen TV out of the unit. Clearly, they busted the lock, took the TV out, and put an identical lock back on the door. Chelsea Mini Storage denied I ever put the television in there in the first place — and then refused to let me see security footage from over the summer. I submitted a claim to my student insurance and eventually got my money back, but that is neither here nor there — the point is that a Chelsea Mini Storage is NOT a trustworthy company. AVOID THIS THIEVING STORAGE COMPANY AT ALL COSTS.

So basically, you can only walk out at 9am to find strangers in your living room blowing lines 100 million times before you decide to move out. Hence the need for temporary storage while in between apartments… knock knock… in comes Chelsea mini storage
I called both Manhattan and Chelsea, Manhattan was more expensive. They insisted Chelsea had horrible facilities and said they would pay for me to take a cab to see how bad Chelsea’s really were. It’s friggin storage, I am not looking for a penthouse for my boxes. I decide to go with the cheaper option.
I also get the movers (movers LLC) from Chelsea. They were 10 minutes late, no big woop. They come in and haul my stuff out in 30 minutes. They were all really nice and efficient, wrapped up my ottoman and dresser and made sure to watch out for the poor broken leg on it.
Get to the storage facility and everyone was friendly and helpful 100% of the way. I can honestly say for being a very hectic situation they made everything so easy. The hardest ordeal I had was filling out the paperwork.
Great price, great space, great service.
Now I will see what I have to say in a couple months when I take everything out.