Mattress Hub

The worst experience ever. Total rip off. My husband and I went to Mattress Hub to get a bed. The manager offered us a good deal on Sleep iConfort bed. Basically, the bed that cost $ 1200 for $ 900. He said that it was a brand new bed, but discounted, so we were very happy to get it. Since we had some money left, we asked if he will recommend the matching pillows, which he did, for $ 60 a pillow. After two nights I ‘ve got several bites on my leg, which i assume were from bed bugs in the mattress. Also, the bed and pillows were so uncomfortable that every morning I was waiking up feeling like I was hit by a truck. In addition, the pillows did not match the size of the bed and were just hanging out from each side. I called to complain about it and manager told that he will make an exception and will allow an exchange, but only on the bed, not on pillows. I still have these killer-​pillows laying in the garage waiting to be thrown into the trash. So, now since we could not get a refund on the discounted bed, but only a credit for an exchange, we had to pay an additonal $ 400 for a better bed. We picked a pillow plush top bed from Serta as the manager recommended for $ 1334. After less then a month, the side I was sleeping on started to sag. I could not sleep again, so I called to complain. After arguing that we have to take care of this ourselves, the manager invited us back to his store. He said that its very hard to find a good mattress when we have such a low budget. He was saying that the bed was not of a good quality and was insisting that we need something more expensive. I was shocked. I informed that we do not have more to spend. The manager said that he will file a complaint with Serta himself and will allow us to pick another bed for the last time. Since we couldn’t go with the higher priced bed, he offered the one from the same brand, just about $ 150 cheaper. He did not provide a refund back to us, but instead charged us $ 100 extra for delivery of the new mattress. We were trying to negotiate, but he made us feel cheap, so we paid. The mattress came late, but at least it doesn’t sag and doesn’t have any bed bugs. It’s not a comfortable mattress, but we decided to sleep on it anyway. If you need a good mattress, then do you research before you shop, otherwise you’ll end up like us, feeling dissatisfied and ripped off. Definitely, do not go to matress hub.