NYU Maternal Fetal Care Center

If I could give this place negative reviews I would, the administrative staff is HORRIBLE!!! I called early in pregnancy for an initial visit and had to call 5 times before someone bothered to return my call and they couldn’t schedule me for my initial pre-​natal visit until the end of my 1^st trimester. The staff is rude and could care less about sensitivity, especially during a very important time in your life.
They don’t perform ultrasounds at the office, which I’ve never heard off? So you always have two appointments, one at the ultrasound office with a tech and then at the maternal and fetal medicine office.
I picked this office because I have always had a wonderful experience with NYU, all my doctors are affiliated. This experience has been truly awful, and for the most important experience. Very, very embarrassing and disappointing for NYU to be running this practice.

Dr. William Schweizer is absolutely the best! No words.
But this review is for Kate baicy, she is the nightmare of my life, delivered my second child, and left a big chunk of placenta causing uti and 10 days after deliveries still contractions trying to remember all those give me chills the amount of pain she puts me thru, and still didn’t say a word… Please mamas try to avoid her!!!

If I could give this practice zero stars I would. I believe part of my experience is due to the fact that you see a different doctor each visit. But:
(1) Quality and approach of doctors varies considerably. Some take time to answer your questions and some want to get you out of the door as quickly as possible.
(2) Patterns developing over a period of time are missed because you have a different person looking at your chart each time. In my case, I was informed THE DAY I WAS SUPPOSED TO BE INDUCED that I would not be able to receive an epidural for medical reasons that should have been caught earlier.
Also:
(1) Staff is rude. I was yelled at LITERALLY (by a doctor!!!) for calling the hotline three times in a day due to persistent vomiting and an increasing fever (up to 102 by the time I went in). Finally I ended up going into the hospital (this was already past my due date). The doctor left shortly thereafter because her shift was over, only to be called back in as things started to go badly with my labor.
(2) Administrative staff is a nightmare. They always seemed bothered helping you. It took me about 10 phone calls to resolve an issue with a follow up test I was given — only after I called screaming asking to speak to the office manager
I started to see warning signs during the middle of my pregnancy, so shame on me for not switching at that time. And it’s a shame that they are affiliated with NYU, as they give a bad name to a normally well-​renown institution.

Let me start out by saying that all the doctors I’ve met with have been wonderful.
However, I agree with previous posts that the office staff is less than helpful, and scheduling an appointment is a nightmare. Several times now, I’ve tried to make my next appointment at the end of my office visit, and several times I’ve been told that there isn’t any availability and that they would call me. Well, I never get a call… and so I follow up. I don’t know who the phone number goes to, but they are always very rude on the phone, and transfer me at least three times. Each time I have to explain my situation — I just want to schedule my next visit. Sometimes I’m able to schedule it. Sometimes I’m told that they will call me back. Well… I’m currently awaiting their call for a visit for this week that I’ve been trying to schedule since ⁸⁄₂₈. After calling this morning and following up this afternoon, I was rudely told that a colleague was working on it and that someone might call me tomorrow.
Honestly, I don’t know what to do right now. I have a high-​risk pregnancy, and the chances of me getting an appointment in the next two days seem very slim. I can’t risk something happening to my babies, but I really don’t have a choice right now.

The office is disorganized and the receptionists are unhelpful and clueless. If the administration is any reflection of the physicians, I’m glad I will not be using their services. They have been very difficult to deal with and scheduling is such an ordeal that it’s turned me off from the practice altogether. They were unable to accommodate my request (doctor) and weren’t at all helpful in rescheduling either. My limited experience coupled with the reviews below make me feel comfortable with my decision to find care elsewhere.

I have been going here for the entirety of my last pregnancy and wanted to share that I feel totally differently about the front desk staff, the technicians, and the location away from the OBs at the 1^st Ave location.
1. The front desk always remembered my name when I walked in and asked how I was, and I saw them being kind to every other woman who came in the door. I even left a travel mug there once and called, they couldn’t find it, but lo and behold, I got a call three days later that they found it and had it labeled and waiting for me in a ziplock at my next appointment. I was very touched by that. Rescheduling can be difficult, it seems they are always short on appointments, but everyone is nice about it.
2. I thought all the technicians were skilled and friendly. Some of them are really in love with babies and they can’t stop snapping photos to get a good one!
3. The doctors do come in after each visit and check up on you. Early on, they thought I had a major problem with my placenta. They didn’t do a great job of explaining that I actually didn’t end up with this problem, just kind of gave me a, «oh yeah, everything seems fine, but you never know, better talk to your doctor,» speech even though I had been terribly worried. Hence knocking a star from the review.
4. This is a different location from the OB associates for sure, and takes about 10 minutes to walk there, but I always looked at it as a way to get a little more exercise in and it never bothered me.
For my previous pregnancy, I went to a few different sonogram places and this one is better than those other two by far, but I can see how it’s not the end-​all-​be-​all for everyone.

My son was delivered at NYU Langone in February 2015, I had an emergency C-​section after a long induction. The nurses in labor and delivery and on the mother and baby floor were wonderful. I really can’t praise them enough, they made me feel safe and taken care of the entire way through labor, surgery, and recovery. Because of them more than anything I would strongly recommend this hospital.
This is a very busy hospital/​practice and the only reason I did not give them 5 stars was because it was sometimes difficult to get feedback on non-​emergency pregnancy questions via phone call.
I liked all my doctors at NYU, especially Dr. Erin Conroy.

Don’t go there.
1) if you are not high-​risk, the ultrasound and the doctors appointments are now in two separate locations. The ultrasound is done by technician at the 32^nd street. The doctors appointment is done at the hospital on 1^st avenue 10^th floor. Be prepared to run back and forth between these two places, especially in your third trimester.
2) the quality of the ultrasound technicians vary. For example, Joanna was very uncaring, and always shakes my tummy violently if my baby is not in a position that is optimal. (Avoid her if possible!) There is a temp doctor that always comes right after each ultrasound appointment and it is typically a «you are fine» followed by «you should talk to your doctor at the next scheduled appointment».
3) the front desk is often rude and not very responsive. It is challenging to reschedule appointments.

Wonderful L&D nurses!

At my latest appointment, 40 weeks and 4 days, the doctor informed me that I would be scheduling an induction at 41 weeks and 4 days. I got them to delay by 1 day to 41w5d. The dynamic at least with that particular doctor was paternalistic. She made her decision and told me, and if I objected or asked questions, she would argue back rather than discuss.
ACOG guidelines require discussing risks, benefits, and alternatives to induction before scheduling an induction, and none of those were mentioned.
She also said that I would definitely be having the baby on that day, implying that they’ll push a C-​section if vaginal doesn’t happen in a certain number of hours, but never stated that outright. I’m less concerned about the induction itself as much as the lack of communication and dread that if the induction doesn’t go perfectly, we’ll have a fight after I’ve been in labor for 18 or 23 hours.
I also noticed that she wasn’t open to telling me any details about my exam, only that everything is «fine», but that I could still have a stillbirth even after passing all the tests, including 10 ultrasounds (no exaggeration!).
I am pretty sure that 2 of the other doctors would have been open to an actual discussion, but this particular doctor has always seemed very rushed to me.
I’m going to call other doctors, as well as speak to another doctor in the practice. It’s crazy, but I suppose not unexpected, to be pressured through such a large decision.

I had to add my 2 cents — as I have always had a great experience with NYU maternal fetal care.
Wonderful sonographers and great doctors who answer all my questions.
This is our first child and have been put at ease by all the staff here. Sometimes front desk staff can be a little abrasive, but I find that at a lot of medical practices in NYC.

I highly recommend Dr. Proudfit. She always took he time to explain what was going on with my pregnancy and answer any questions that I had. Although she didn’t deliver my baby she came by the hospital to see how we were doing afterward.

If you absolutely don’t care about no call backs, long hold time on the phone and want to deal with careless, rude nurses, then go here. When I was pregnant with my first child and had to ask a medical question to Dr. Roman’s nurse, she was NEVER available. There were numerous times that I had to call her and leave her multiple voicemails but she would not call back until the next day or sometimes I had to hunt her down every couple hrs just to get a careless answer «No, you’re fine. Don’t worry». This was when I was about 16 weeks pregnant and bleeding red blood almost every day until it led to a miscarriage. I am not saying that they caused my miscarriage, but at least the nurse could’ve have me come in to get checked. But the lazy careless nurse didn’t give two cents about me and said everything is fine every time I called her.
Now, I am pregnant again and have been going to Weil Cornell and I am very satisfied with their excellent customer service. First of all, every time I call and talk to the assistants, they always pick up right away and if they’re at lunch, they will call back within 1 hr. There has never been an incident where I am waiting to her back from them. If there’s an irregular medical symptoms, they would have you go in for an urgent ultrasound. I am so satisfied with Weil Cornel Maternal Fetal Care and I wish I had been there for my first pregnancy. This hospital just puts NYU Langone Maternal Fetal Care to shame. I like the doctors at NYU Langone but the nurses and receptionists need to change their service or get fired.

Last year I discovered I was pregnant and decided to chose NYU maternal fetal group because Dr. Roman delivered my last child. I called this week for a follow up appointment after suffering a miscarriage and the receptionist on the phone was unbelievably rude. She talked down to me for no reason and spoke to me with quite an attitude. I really liked the physicians at this practice but have decided to take my business to Weill Cornell since this wasn’t the first time I had to deal with the rude reception staff. It’s a shame because the physicians are great but the reception staff is honestly the worst I have ever encountered and I work at another major medical institution. It definitely left a bad impression the first few times I visited but brushed it off but the last conversation put the nail in the coffin and thankfully transferred my care to Weill Cornell. As anyone posted mentioned my calls are answered right away and my doctor personally calls me with information and is very reachable. The wait time is less than 15 minutes and the appointment times are accommodating to my hectic schedule.

If I could go back in time, I would go somewhere else. Overall pregnant experience was not great, but thanks to the hospital’s staff, I was able to deliver my baby safely. So 1 stars for all of my experience up until labor, and 5 star for the birthing process.

Recently moved here with my OB who just joined the practice. I like my OB a lot but will likely change docs because I just simply cannot tolerate this practice group.
Administration is terrible, wait times are extremely long (one time I waited 45 minutes after my appointment time to be seen — having arrived more than 15 minutes prior to my appointment, total wait time was an hour). Waiting room is almost always full and crowded, and I have heard several times people complaining to the receptionists about having waited a very long time and still not being seen.
I have also arrived at least twice for follow-​ups that my doctor asked me to schedule with the receptionist or nurse asking me – «what are you here for today? why are you here?»
Almost impossible to get through to a human being to inquire about test results, speak to a nurse, even dealing with appointment times. Billing is opaque and confusing and done by third party so any issues with billing are incredibly frustrating to navigate (since you can’t speak to anyone in the office directly about it, only through the third party).
Some of the ultrasound techs in the ultrasound unit are great (I used them during my pregnancy), however, as are some of the doctors. But again, not sure the pros outweigh the cons here.