Sneaker Pawn USA

The establishment was nice but the actual «pawn» part of the business was a little off. They’ll only give you up to $ 100 on sneakers you pawn (bogus), and if I wanted to «sell» they offered me $ 100 for a pair of sneakers that are well worth over $ 250 I understand that yes they have to make their money also but you can’t rob me to do so thanks but no thanks…

The owner Troy values his customers.

Yo Chase, keep doing your thing my man. For anyone searching this establishment, it was started by a 16 year old kid. He’s learning along the way and doing a pretty good job.
There are ppl with master degrees who can’t run a functional business yet the woman above me is bashing a kid who has yet to get his hs diploma but has already entered the entrepreneurship world. If this same kid was on the news for selling drugs or killing, you’d hear «he should’ve been doing this or that» but the guy is doing something positive and you still have ppl who spew public negativity to bring the next person down. Flight club had it’s bumps in the road as well, as do all businesses. It’s a learning process, genius (person who commented above) Congrats man, you’ll be big time one day soon. Peace

The business concept is brilliant, the shop itself is cool, and it seems like there’s a genuine need for a place like Sneaker Pawn.
Overall, the service is spotty and inconsistent. The website looks like it was created by someone’s uncle who still uses Internet Explorer. Customer service is basically nonexistent. Certain people who work here are friendly and straight-​forward with information while depending on the day, you could receive horrible service and vague info.
I emailed pictures of my sneakers and after some delayed communication, I brought some shoes here, unsure if I wanted to pawn or sell, depending on what I’d receive for each pair. I waited for about 40 mins, only to be told to bring my shoes back later in the week. It seems as if not everyone on staff is on the same page. They will quote a price and then change it, or lower it depending on who you’re talking to. The lack of professionalism is really off-​putting.
While in the store, I overheard a guy dealing with a similar issue. He complained that he kept bringing shoes in to sell or pawn and none were being accepted despite being told Sneaker Pawn was interested. It’s kind of weird to see a business operate this way — wouldn’t you want to be honest and upfront with every aspect of your business to customers?
I used to work for Flight Club, so maybe my experience working for a larger, more established sneaker business makes me a bit biased, but I really hope they get their act together.