Upholstery Express Cleaning

Horrible business practices.
1) When I purchased the service, I was told additional $ 35 is needed for cleaning liquid. This was not disclosed upfront.
2) They did not show up 3 times. Neither did they call to inform that they cannot make it.
3) 4^th around — they did not show up — I called them to figure out where they are and to my shock, they do not cover my zip code anymore effective «yesterday». This is after 4 reschedules!
4) The lady who answers the calls was very rude and not courteous at all!

I paid for the services in advance and when they arrived said it would be $ 125. more to clean my carpet and $ 165. more to clean my couch. I feel like I was shafted and tried to be taken for a ride. I bought the voucher from amazon and they immediately refunded the money but so disappointed. Ive have my couch cleaned before for less than $ 100 so $ 165+the voucher price is a rip off. I had to schedule this appointment a month in advance and take the morning off from work. Boo. I DO NOT recommend this place.

Beware of this place!
The girl that takes appointments scheduled me for an appointment on a Sunday between 4−6pm. I received a VM Sunday at 11:30am saying they were an hour behind and to call IF I HAD QUESTIONS. So 5:30pm rolls around and they still hadn’t arrived.
I called the guy who left me a VM and he claimed that the appointment was scheduled for 10am-​12pm and since I didn’t call them back they cancelled it (bear in mind nothing of this cancellation was mentioned in the VM they left me). He then proceeded to tell me that he’s done for the day and going home and that his girl never would have scheduled our appointment for that time (I thought it was an odd time and even had her repeat it back to me twice to confirm).
The owner is incredibly rude, lacks in customer service and even went as far as to tell me that I was wrong, they record all phone conversations and he would pull the tape of the initial appointment phone call to prove I was in the wrong (SO illegal).
Stay far away from this place, totally shady and I should have known a $ 25 sofa steam cleaning was too good to be true.

They did a good job getting my couch cleaned and they were on time… which is unsual in NYC.
The only issue is that I was not told I would be charged extra for being in a walk-​up when I set up my reservation on the phone. The service guy didn’t charge me (must’ve seen the shock on my face) but if you’re in a walk up, expect to pay an additional $ 60 fee. Also, I was charged extra for the type of fabric that was being cleaned even though I told them about this when I set up the reservation.
FYI, they do not accept American Express.

I came across Upholstery Express Cleaning from an Amazon Local deal. The deal caught my attention after our puppy managed to pee on both cushions of our new love seat :(When I called Upholstery to explain my situation, they mentioned the deal wouldn’t cover my specific needs BUT they’d honor the discount for the necessary services. So I booked an appt for later in the week and hoped for the best.
Pros and Cons:
Pros:
— They do great work — I had few hopes for restoring my love seat, but after our technician worked on it for 20 – 30 minutes the smell seemed to be disappear. I gave it about 1.5 days for the cushions to dry and VOILA… everything is as good as new!
— They go over and beyond — our technician hooked us up by spot treating a separate stain on our couch at no additional charge.
— Reasonable cost — between the love seat and sofa spot treating we paid $ 125 with a 15% tip. I think this is reasonable enough as I was considering replacing the love seat if the smell/​stain didn’t disappear.
— Availability — they had evening appts available which was helpful so we didn’t have to take time off work or waste our Saturday/​Sunday.
Cons:
— Appt logistics — I originally had an appt for Wed and was planning for this, but I received a call on Tuesday afternoon saying they’d need to move the appt, as they were short staffed. This was fine as I had avail for later in the week… but if you were banking on a specific date/​time, this may have presented a problem.
— Attitude– when I had to reschedule my appt, I made it for 7−8pm. At 6:25pm, while I was still on my commute home from work, the technician called and asked if I’d be there in 15 mins. I said 30 would be better, and his response (verbatim) was «if it’s 30 minutes, I’m packing up my things and going home»…WHAT?! Who says that? I was able to rush home in time but I couldn’t believe a service provider would say such a thing to a potential client. Once we met and he started working, his attitude wasn’t much better, but he was professional enough so whatever… I just needed dog pee removed from couch cushions, not a new friend.
All in all, I would have given this place 5 stars had it not been for the technician’s attitude, but I’d chalk this up to a one-​off experience. I still recommend Upholstery Express for your cleaning needs as they do nice work.