Dean’s Professional Plumbing, Heating, Air & Drains

From scheduling with Mariah, to the «heads up call» from April, to Tyler S. being right on time — I found everything thus far with Dean’s, to be of the highest level customer service! Tyler was able to fully explain the issue with a shower, provide multiple solutions with detailed process and cost included. Extremely professional!

A 3′ copper hot water line from basement to kitchen sink. One solder and one self tapping adapter to sink line. $ 440.00 Are you fucking kidding me and then you want to charge me $ 59 for the service call, when I was told on the phone that if I had the work done I would be charged for the service call. I did it myself for…$ 35 including 22′ of leftover copper.

Had Tim out tonight because of a leak through a lighting fixture. He was thorough and friendly. I’ll definitely use their service again. Thanks again, Tim.

Glen K is the BEST guy out there for any repairs and help you! He has been to my home several times and is courteous and prompt and knowledgable!!! Call and ask for him to become your service tech!

Awesome experience… Tim L was outstanding not only giving me options but even explaining all the details. Tim was very professional, efficient and detailed. I would recommend to everyone.
Darrell R

Once again Dean’s tops our list. Tim was curtious and knowledgeable. He explained everything to me so I could understand. Worth every penny for the great service. Thank you!

I live in an an old house with a boiler/​radiator heating system, Dean’s again provided great service.

Dan was awesome. Showed up quickly after the confirmation call was made, was respectful in my home (wore booties over his shoes to prevent messes), and went above and beyond to educate me on the problem I called for with my furnace. What set Dean’s apart from their competitors was the friendly service to make me feel like a top priority starting with my initial call to schedule an appointment to the technician coming to my home. Dan not only resolved the initial problem, but also spent some time educating me on a couple other tips for opportunities to better enhance my furnace /​air conditioner within my home. I’d highly recommend them!

I haven’t actually used these guys. But when I called to get an estimate for having a Whole House Humidifier installed they said they’d be happy to come out to my house for $ 69 to give me an estimate. This was the 4^th company I called and they all gave me a price over the phone. Weird business practice. «We’ll come out and do it tomorrow but if our price is too high for you we’ll charge you $ 69 to turn us down.»

Brad came out to help us figure out why our water heater was making a moaning sound. The minute he showed up at our door the sound stopped completely. Talk about quick service! Brad checked out everything that could have contributed to the noise and made a few adjustments to things. The charge was resonable and we were satisfied. Will call them again if we have any other issues.

Short but important update.
I called to have them do a replacement for a washer /​dryer. I had been quoted 140 from sears but they didn’t have availability for a few days so I called deans as they are usually quicker.
Same day were able to make the appointment. On the phone I gave EVERY detail so the tech would be ready. Frankly — it isnt that complicated. There are only two types of dryers and for electric there are two plugs.
The tech called me when he got there and started telling me I was missing a «whip» (why is it so hard to just call it a power cable??) and then in vague terms told me it was
«more complex with some things with different voltages and stuff» (that’s a quote)
…and then tells me he will have to call me back.
30 min later i get a call and a quote for $ 450. That’s to unhook a washer dryer and hook a new one up. Nothing else. not removing/​recycling the old one. not delivering the new one.
I’m not «licensed» and Minnesota has a law that says you cant turn off a gas line without a licence (this is the same as turning off the water on a garden hose). So I guess I’m paying for that because this is ridiculous.
Bad communication between dispatcher and service guy and the service guy couldn’t explain anything to me.
I’m normally all for supporting small business but this is simply ridiculous. Sorry Deans — 5 years a customer and now I’m out.
Peace.

I have nothing but good things to say about Dean’s. They are very service orientated, they let you know when they are on there way and every service tech I have dealt with has been great. We have used them 3 times and are always very happy with the service. Would recommend again and again.

This is my second, maybe third, review for Dean’s as we keep going back to them for our house needs. We sold our previous house, after having a new furnace installed by Dean’s, and bought a new one a few months ago. The AC died at the end of a very hot weekend, but it was also from 1990, so it served its purpose! Kevin and Joe arrived at the beginning of my estimated window and they were very kind, considerate, and inquired a few times if I had any questions on anything. They also took a look at the furnace and offered a few tips on the care and maintenance of that as well. The AC is in and working beautifully! And they even played with my 2 y.o. dog who wanted their attention. Dean’s is always our go-​to call with household needs and I highly recommend the company — everyone we’ve worked with and spoken to over the phone have been very helpful.

Brad was great! He came out and had our new water heater installed in no time at all! I think the whole thing took two hours! That includes the inspection of what was wrong and me deciding what I wanted done! He was not pushing me to do anything more than was needed but gave honest advice and helpful info. He also gave me some good advice on installing a water softener. I was very pleased with the service I got from booking the appointment all the way through to the message they left making sure I had a good experience.

Very helpful and knowledgeable. Customer service was responsive and polite! Don’t underestimate this characteristic because I’ve encountered plenty of rude people in the general course of home maintenance and repair over the years.

Added an exterior spigot to the rear of our home. I had all the necessary parts but could not drill through the rim joists/​foundation myself. Deans was able to in less than 1 hour and even hooked up the water line using my parts.

Had more service performed, replaced a water softener. They did a great job, replacing it the same day. I like that they put mats down to protect my floors and wear covers on their boots when inside the home. Tim did a great job!

We had problems with our water heater on a Saturday morning. By Sunday night, the water heater had been replaced by Tim, a tech at Dean’s. They were super helpful, incredibly fast, and made the whole experience very painless. Minus needing a new water heater, but what are you gonna do. :)

I called Dean’s to install a water softener and the technician they sent out, Brad, was more than helpful with regards to giving a reasonable quote and then following it up with an installation the next day. Brad also found a serious issue with our main line into the house, which was not functioning correctly and not up to code. The price of the services were reasonable and turn-​around for the services were exceptional. I never felt pressured into buying the services, but I felt the opinions being offered were genuine. I would do business with Dean’s Plumbing again.

First off if I could just rate the visit of the technician I would rate 5 stars however, working with appointment «windows» is always frustrating. I was in the 8am-​10am window and he didn’t show up until 10:30am. Andrew was great, he was polite and upfront about the cost and what he would be doing. He was quick and able to snake out my kitchen drain.