Ntb-National Tire & Battery

Been here twice. First time, not only did they take more than twice as long as they said they would to install 4 new tires, but they also didn’t get to the alignment so I had to come back. Second time, new car, needed a patch for a nail (slow leak) and an oil change. Scheduled appointment, still waited over an hour to just take the car in. The asshole manager, when I first asked how long, he said it would be an hour to be done. Not an hour to take the car in.
Update: instead of changing the oil, they dumped my tranny fluid (which shouldn’t be drained) installed the wrong oil filter. Almost 5 hours and a wasted day. I will say Lou (owner) and Ashley (manager) did all they could to rectify the situation.

I went here Monday afternoon, because I wanted a gently used tire put on my car. It was a tire swap, because there was one existing tire that was leaking. I already got the gently used tire from another shop that sells tires dirt cheap.
The guy at the register was friendly and really sweet, and he took care of me at a very affordable price. The Mr. Tire shop just a short distance away had refused to put a used tire on my car. They said they only install new tires. So, I went to NTB. I waited in the waiting room about 40 minutes for the job to be done, which seemed like a long time, to just swap a tire. But, I was alone in the waiting room, and spent time watching tv and chitchatting on the phone with my friends.
I could watch their employee change the tire from the waiting area. He was polite and came in to ask me about the tire. But, he was really dragging his feet. Every movement of his body was like, «I just don’t wanna be here» sorta body language. The other techs working there appeared full of energy, except the one they assigned to do my job. Overall, experience was ok, price was right, and the place was not busy.

2 words. Don’t bother. If you ignore this you deserve the old «I told you so»! Long waits. Unknowledgeable people. And bad promotions with hidden fees.

I came in with my husband to get new tired and an alignment. The associates were very friendly and even gave is a ride to our apartment while the car was being worked on. This is definitely going to be our go to car place here in Maple Shade.

Thank god jays elbow room is a short walk away because they are incredibly slow. I sat and watched them stand around and do nothing for 25 min. I’m no mechanic but I don’t think that 2hrs 30 min for a set of tires is very efficient. At 37.5 min a tire I don’t think that NTB is making any money on these guys. They called me and said the truck was done and when I returned they were no where close to being done. I don’t condone drinking and driving but I could have had another beer! Or two…

I had a great experience here. I came in with a screw in my tire, they fixed it in less than an hour. I asked about new tired since mine are pretty worn. The gentleman walked me through a bunch of options ranging from less than $ 500 for a whole new set of tires, including all the labor, up to premium tires. I thought he explained everything well and the options and was very clear. I didn’t feel ripped off at all, which is hard for an auto shop.

My husband just went to NTB to get four replacement tires for our car. When he came home he insisted that I Unilocal his experience on his behalf, because he was super pleased with the service.
He called in advance to get a quote on tires and spoke with a guy named Tom, who my husband believes to be the manager. Our original plan was to buy the tires and take them to our car dealer to put on, but Tom explained that NTB would do it for free.
When my husband arrived there was virtually no wait time. He got the four tires and just had to wait for them to be put on. While he was waiting he was able to do some reading in the waiting room, where there was coffee, water, etc.
He couldn’t have spoken any more highly about Tom. He’s apparently a retired Army veteran and a really helpful guy. I guess we’ll be going back here when our other car needs new tires!
Oh, and I forgot — they did an alignment, too! The car is driving great now :)

If I could give no stars, that would be my rating for NTB in Maple Shade, NJ.
I bought my tires there a few years back and it was a good deal, 4 for the price of 3 I think. You really can’t beat that and they often have 2 for the price of 1. But beware of their other services. At the same time I got the tires I had them do my alignment. It was all done in a couple of hours and I was a happy customer… until I left and got on the highway. My car was still pulling to the left! I immediately called them and turned around to bring it back. The said they would work on it right away, and did, and this time it was all good and I went on my merry way.
So fast forward to this year. I decided to get my tires rotated and balanced, which is free if you bought your tires there. Another great deal. IF they do it. My husband, always being the skeptic, marked my tires before we went in, and sure enough 2 hours later when we returned the marked tires were in the exact same spot! We brought it to their attention and the manager said the mechanic must have not paid attention to the order sheet and had only balanced them. Now I don’t even know what balancing means or how its done, so I’m not even sure they really did that either. So we had to wait another hour in there for them to rotate the tires. This time we watched from the window. They were very apologetic, but fool me once, shame on – shame on you. Fool me – you can’t get fooled again.

Ahhhhh NTB… you aholes!
I bring my car in for brakes. After a quote of $ 200 and some change, you call me back later and say that it is now $ 640 and some change. You also tell me that ‘I don’t NEED rotors, but you are replacing them to get the readout that you want’.
I take my car back and say, yeah, no thanks!
2 months later you have a half price sale.
I drop my car back off and am again quoted $ 200 and some change.
You call me back an hour later and act like I’m crazy because I brought my car in for brakes, telling me that you’re looking right at them and I don’t need brakes at all. ‘I have plenty of meat on my rotors, and my brakes look just fine’. ‘Did you get your brakes replaced since you were last here?‘
Either the first f*ck was trying to take advantage of me, or you pulled your employees straight out of the subways because they haven’t a clue what they’re talking about.
In any case, I will be taking my business elsewhere and letting everyone know what lying, incompetent monkey, ripoff artists you are.