Buffalo Wild Wings

I can’t put into words how terrible the service is. I’ve gone a few times and I’m blown away at how bad it truly is. I would recommend going any place but here. I’ve been to other buffalo wild wings and have had good experiences. If I worked for corporate bbw, I’d get rid of the whole staff and start over. I’m uncertain if there are any redeeming qualities with there current staff.

I was at this restaurant last night and our server greeted us right away took our drink order. Within minutes she returned and asked if we wanted an app. Her name was Riley btw so if you ever go to the Buffalo Wild Wings in oakdale, ask if she is working. We sat in the dinning room and it was pretty cold but the music wasn’t blaring for once which was nice. The food we ordered came out hot and ready. We really felt like our server cared about our visit and who we were as individuals and not just another table and a tip. I asked for the game to be turned on and almost instantly it was on. Granted it wasn’t the busiest I’ve seen it but it still happened which is almost unheard of. We never had to ask for refills and the check came promptly. Food was pretty good. Wings can’t really go wrong. We will definitely be back and will be asking for Riley as our server.

This location is awful! I have been here too many times, I’m ready to boycott bdubs all together! Multiple times I have been here and the food is cold, service is slow, and even seen cops come in to take people out. Last night I was there with my boyfriend and we ordered a lemonade, beer, and deep fried pickles to start with, and then order our food a half hour later, and we didn’t get our food for almost an hour. When our food finally arrived it was cold. The wings hardly had any sauce, and what little sauce there was looked like it had been sitting there forever. It was very busy but come on, when you are known for something specific, you should be making sure that product is of the best quality every time. Will never go back to this Buffalo Wild Wings!

It shouldn’t take 30 min for another beer and it shouldn’t take a hour and a half for 3 orders of boneless wings. The staff should be more prepared for how packed it gets and their wings aren’t that great either. If you want wings and beer, then you’ll have a better overall experience at jammin wings down the street.

We frequently visit this location and were extremely disappointed with our experience tonight. Our server was okay, have had him before and has been much more attentive when it’s more busy. Women’s restroom had not been serviced in quite a while. Brought it to our servers attention who notified the female staff at the counter who then shrugged her shoulders and continued to lean on the counter, bored. Had to ask multiple times for silverware. Food quality was average. Requested the tv volume be turns down but still had to yell to talk even though the restaurant was less than half full. As we left there were at least four staff standing by the soda looking at something on someone’s cell phone, three staff at a table talking about a recent pregnancy of a fellow staff while touching her stomach and still no paper towels in the restroom. I don’t have extremely high expectations when we visit BWW but today didn’t even meet my minimum requirements of an attentive and clean environment.

Wow… Service in the bar area is abysmal. After waiting for 10 min to get acknowledged I went up to the bar to order drinks for my party of 3 and was greeted by a bartender, who not only was rude, but told me to wait because I’ll have a server help me. I proceeded to state that’s wanted to order from her because I didn’t have a server. Not only did she tell me to continue to wait, because she was extremely rude and have me attitude about it. I haven’t been to this Buffalo Wild Wings in almost a year, and it might be another year before I come back.

This location has the worse service. Group of 4 for my party. Bar only has 10 people including us. Regular seating room us at most ¼ filled. Took 45 min to get 2 orders of appitizers. We were already done with our beers by then. It’s like purposely want us to keep drinking before we eat. It’s funny how our waitress asked us about 5 times if we needed more drinks, but was oblivious to the fact we ordered 45 min ago and there’s still no food. And she didn’t check on the food.
My tip will be staying in my pocket.

I actually disagree with the reviews. However, we are always sitting in the bar area and everyone that works there is awesome. Just because you have a «family» you don’t «have to» always sit in the dining room… Just sayin. Even though this place is a chain, we love it. :-)

Sometimes average, sometimes not great. A few good bartenders though.

Very slow service. Lots of employees just walking around doing nothing, but talking with each other. Very loud. Dirty tables unattended.

Stood at the order out counter for 5 minutes without being acknowledged. When I first walked in there was three kids, two boys and a girl, talking. Two of them made eye contact with me as all three walked away. Lots of wait staff through out the dining area made eye contact without checking on me.
After five minutes a girl asks «Have you been helped?» only to tell me their computers are down, so they can’t make me wings. I’m new to making wings, but I don’t think you toss them in a computer.
Glad I waited five minutes without being greeted by anyone.

we was hungry. !!! not a place to be when in need of food. takes about 10 minutes for seating and take about twice as long to get the foods. omg. damn half the place was empty. about 10 waiter waitress seating around folding folks and spoon. omg

Went last night and my order wasn’t correct. Also, judging from the last three times I’ve gone before, it appears to be protocol to serve cold food that should at minimum be warm. It’s a lot of cash to spend on food that’s likely pre frozen in a box and then receive it cold.

I would have to say in all my years of service and training servers… this was by far the worst worst worst example of service AND management I’ve ever experienced. I wish I didn’t have to pick a star!!! I would give them NONE! We had a large party. With 3 joiners later, we all had empty drinks or NO drinks at all for long periods. Not even waters refilled. Some food didn’t get ordered by the server, some food never arrived at all, the server didn’t take all refill orders at once, he would take 2 or 3 and then come back and do more, it was unbelievable! Not only did we complain about the NONSTOP issues once, we had to complain 3 times for any attempt to correct this. I will never ever go back. Save your money and your time. You would do better doing it yourself.

They were pretty busy when I went there. Waitress was nice, but took a long time to get a menu, and a long time before she was back to order. I ordered a jerk chicken sandwich. The red onion was at ¾ of an inch thick, so it couldn’t be eaten on the sandwich. The lettuce was old and slightly brown at the edges. The tomato was good thick slabs, but hard as a rock and not even slightly ripe. When I picked up the sandwich and took a bite, the bun practically crumbled, it was so dry. I ended up setting everything aside and eating my expensive 3 ounce piece of thin chicken cutlet, overcooked and rubbery, by itself. That was some pretty expensive chicken.
Even taking off a few bucks for the rings, I figure the chicken must have been 10, 11 dollars. Works out to about 50 dollars a pound.
The beer batter onion rings were good — I’ve made better at home.

Always crowded. They’ll take your number and have you sit in the entry way to wait even when tables are available. One poor guy serves the whole entire dining area (only reason why I’m giving them 2 stars). They have TONS of «greeters» tho… Or those who just hang around the «host» area. I watched them all huddle there last night as I waited 10 mins for my drink and for the server to never come back with my silverware or napkins! Just moved closer to this one but I miss the one in Eagan a lot more. We drove ALL THE WAY down to Eagan once bc this Maplewood one sucks so bad. I’ll order from D Spot instead.

I was pretty disappointed by my experience here for the following reasons:
–it took about 10 minutes after being seated for our server to come ask for our drinks
–the tortilla chips for the chips and salsa were definitely stale
–the wait between when we ordered our food and received it was 30 – 40 minutes
–our drinks and empty appetizer plates didn’t get removed until the very end of our meal
–the wings were good, but the burger was bland and didn’t even include everything the menu said it would
Overall I would NOT recommend this place to anyone (even for post-​drinking food, just go to McDonald’s!) and I do NOT plan on coming back.

Worse F* B-​Dubs Ive ever been to in my life! Extremely disappointed and overwhelmed with how bad they’re employees customer service skills are. Not to mention the food tasted old, barely any sauce! I ordered 8 wings and when I got home and opened the box there was only 4! I spelled my name out to them and they had to of intentionally misspelled my name… I will never go back there again in the future‼

I dont know why I keep coming back here, probably just because it is close to home. But every time I come in the service is terrible. I’m not even surprised by it anymore.
Last time I was in it took over an hour to get an order of wings and french fries. Pretty sure the waitress had forgotten about us, and when she finally brought our food out she didnt even apologize, she just tried to pass the blame off on the kitchen.

This particular location leaves a lot to be desired. It’s a night and day difference from Oakdale/​Woodbury (which is a corporate training store). This Maplewood store is definitely a step down in quality.
The staff is really hit or miss. If you go during the day in the summer, you get teenage kids working their first job. They must all be 16 years old. Aloof, poor customer service, easily confused. These kids sure are learning a lot, but at the expense of screwing up your orders.
At night though, it’s downright scary. The evening crew here (especially the WEEKNIGHT evening crew) is all unkempt hair, unwashed clothes, muffin tops bursting in too tight pants, cooks with cocked hats and sagging drawers, waitresses with neck tattoos, and bruised arms. And that’s from THE STAFF! It’s a hard knock life at B-​Dubs apparently. Either that or this is the gangsta location (especially in the kitchen — yikes!). I’m worried about catching something when I eat in. The late night clientele matches this vibe too though. I think other people know this too, because getting a table is not usually a problem.
It is the closest BWW to our house though, and the roommate and I often get the takeout. I feel like it’s kind of expensive that an order of wings each, an order of mozz sticks to share, and a order of pretzels to share, sets you back $ 35 though. That seems kind of steep to me. When the hankering for hot wings hits though, you’ve got to get them! The actual place itself is newer and the outdoor patio, while small, has a ton of tv’s. It could be nicer with some stricter management and some better training.
When we dine in though, we drive out to Oakdale/​Woodbury. It’s just too unpleasant to eat in at Maplewood.