The UPS Store

If you read any of my reviews, you’ll quickly find that «customer service is king», when it comes to people that I do business with.
This morning, (June 20^th, 2018), I just had one of the worst customer service experiences I’ve ever had, at least in recent memory.
First, my wife and I have had a UPS account for years. I’ve done a lot of business online, with shipping through The UPS Store in other locations, most recently, the location in the Randall’s Plaza, Lakeway, Texas.
So today, as I ship a package to my father in law for his upcoming 70^th birthday, I take my pre packaged, re-​labeled box to The UPS Store, in Marble Falls. I tell the woman at the front counter that it’s «just a drop off», and am already leaving, when she tells me that she needs to know «what’s in the box». Like I said earlier, I’ve been doing business with The UPS Store (again, different locations) for years, and no one has EVER asked what specifically is in the package. Sure, some may ask the declared value, or if it’s perishable, flammable, or other basic questions, but no one has EVER asked me what is specifically in the box.
After I went to the car, I sat there and thought about why this bothered me. So, I went back in to get an explanation. At that point, the first lady was polite and tried to explain, that this was a UPS Store policy, and had been in place for years. When I explained that (again) I’ve been a UPS client for years, and no one had ever asked me, the other woman in the store told the first woman, that she «didn’t have to explain, she’s already done her job». When I said that was rude, they both went in to rude mode. Eventually, after they said they did that for their driver’s safety, because they don’t know me, I told her that I didn’t «know you either» (meaning anyone that works at UPS, not her specifically. She got indignant, and started talking about how trustworthy she was, which I guess is what I should have been doing, as a long time client of the company.
So, after that, the second lady, (the rude one, who’s name is Ann), told me to «get my box and leave». I actually had them call the owner, and told him what happened, and what his employees had said, he apologized, said he would «talk to Ann»… lol So, anyway, I’m filing a complaint with their home office. There are other options to drop off UPS packages in Marble Falls, Texas, and I’ll be doing business with those places from now on. I just want others to know the kind of people work at The UPS Store in Marble Falls, and be ready to specifically tell them what’s in side your personal shipping box.
And now, after calling corporate headquarters of The UPS Store, I am told that it IS NOT company policy to force a person to say what’s in their drop off package! So, not only were both store employees rude, they were wrong. I hope that Mike, (the owner) understands what bad customer service is, and fixes this problem with his employees.

Highly professional, know their stuff. For a small town they have a lot of services available.