Screenmobile of Ft Lauderdale

I had my entire house rescreened. The team of two arrived on time and did a very nice job with a lot of attention to detail. It would have been a 5 star experience, if not, for the following:
This seems to be a chronic problem in South FL with customer service. Midway through the job, the owner stated that he had «miscalculated» by ONE window and needed to add on the price of one more screen … I can’t tell you how many times I have had this same experience with contractors since relocating to sunny South FL. It’s bad business.
New Yorkers can teach South Floridians some basics about business: When you underestimate a job, and it happens occasionally, shut up and EAT IT. The cost of one screen is not worth your reputation. Adding on charges is the kiss of death.
Did I recommend Screenmobile to my neighbors as requested? Yes, as a matter of fact I did — because my screens look great. I also advised my neighbors to have «no add ons» written into their contract if they choose to do business with this particular company. It really does not matter how great of a job you do– if you do the «add on» thing. When two friends tell two friends and so on…, in time, it will bury your business. All of your valued and loyal customers will come to you by word of mouth.
A GREAT business always makes the customer feel like they got something a little extra WITHOUT the owner calling attention to it.