Harrahs Phoenix Ak-Chin

This hotel and casino was absolutely horrendous! I would advise that NO ONE stay here! First of all the hotel is incredibly understaffed and not very friendly! My family flew all the way out here from across the country to enjoy relaxing days at the pool and some casino fun at night. However, that is not what happened. After being in the pool for about 10 minutes everyone was asked to get out bc a child had pooped in the pool and it needed to be cleaned. That took about 2 hours. When it was finally time to get back in we were again asked to get out about an hour later bc it had happened again!!! Another child had pooped in the pool! I was absolutely disgusted at these parents and this facility! I figured that since it was 115 degrees out and we couldn’t use the pool that we would be offered some kind of food or drink voucher, but no. They had acted like this happens all the time!!! When spending around $ 200 for a room I expect to be able to use the pool without any issues. I wish I could give this place zero stars. It was absolutely disgusting!

Do not stay there!!! Staff is horribly rude. The hotel is understaffed and the pool is closed constantly due to unfit parents children defecating in the pool. You would expect much better property management and customer service when you spend that kind of money on a room and gamble in their casino. Horrible experience!!! Never again!!! Would give zero stars if I could!!!

It’s not Vegas but has everything that you could ask for in a casino. amazing heated pool with a swim up bar as well as a hot tub, decent rooms with good views and comfy beds. It also has some great dining and drinking options including a decent buffet and café. The top attraction are the games though and they have tables as well as slots which provide entertainment for everyone, they also pay out pretty good too and the best part is its close to Phoenix!

My sister and I stayed here for about 4 days. We used our total rewards comp rooms and did not pay for any of the nights that we were there. When we first arrived in the room the safe was not working and we had to call someone out it turns out the battery is needed to be replaced. The lamp in the room was also broken and laying outside. There was a huge bug in the bathroom probably about 5 inches. We called and had them take it out because we are not used to the bugs in az.
We love love love the fact that we had a balcony for our room it was really nice we are both smokers so the smoke did not bother us at all.
We go to the casino a lot in North Carolina which is also a Harrah’s and I have to say that I did not like the machines at the Arizona Harrah’s. First of all some of the games have multiple games on each machine and you had to choose which one you wanted. And then most of them had really high minimum bets. We never go to the excuse he know expecting to win a lot of money because it’s not an investment it’s gambling. But I have to say the machines were very tight and it was rather disappointing we spent about $ 1,000
The pool area is beautiful it was really nice and the hot tub can seat 35 people! One thing I didn’t like was when you go out after about 10 p.m. you have to dial the phone for them to bring you towels. We waited for about half an hour and after no one came I called back again and she said oh that’s why there are towels on the desk just take those. If you forget to return your pool key it’s $ 35 for each key!
The food at the restaurants was relatively inexpensive. It was actually really good food I think it was better than the other harrahs that we have been to. The main issue was the long wait time for us to even get our food. We ate every morning at the Agave restaurant I ended up getting a bagel every morning which really hard to mess up a bagel. My sister got this Greek egg thing that she really liked and had 4 every breakfast for all four mornings.
Overall we will probably stay again for the hotel but the casino was not very impressive at all

Well can I say my first experience was a bad one because I hit a jackpot for 900 doll hairs … Yes doll hairs no too bad for starting off with 5.00.. .. .pure luck im sure but however the food here was pretty decent but cant say too much about the locals, very nice nonetheless but definitely not the same as casino arizona in scottsdale… In conclusion its probably safe to say i most likely will be back.

Stayed the weekend at ak chin. We have a good time here and the rooms in the tower are comfy. My issue is with the bar in the casino. 1^st night I started a tab with my credit card. Super busy that night, band playing lots of dancing and people ordering drinks. No issues with service. 2^nd night I request a tab again. I’m told no, unless I sit at the bar. I said to the bartender I had one last night and never sat at the bar. Bartender was hostile in telling me I could talk to the manager. Disgusted I walked away. So I ended up paying for all my drinks and cash going back and forth to the bar to do this I finally decided to use their slot machine ordering process to get my drinks since I was going to pay for them in cash anyway I asked the waitress if she knew why it was that I wasn’t allowed to start a tab she didn’t know she said when she got my drink she would ask if I was allowed to do so and let me know when she came back she told me that I was not allowed to start a tab and it was basically up to the bartenders at the bar on weather people could start tabs or not I find this interesting that they let employees make the rules of who and who cannot start a tab later on that evening my girlfriend decided to buy some drinks and asked after the first round if she can start a tab the bartender replied absolutely I was shocked as the bar manager was standing right next to him as he happily accepted my friends credit card you need some consistency on your or policies and not let bartenders pick and choose who they will give better customer service to I find it insulting that I was not allowed to start a tab and wondered what I did well I guess the bartender was just not in the mood something for you to talk about at your next employee meeting Harrah’s!

If you go here after a concert please note that you have to use your free slot plays in one machine or else you will loose your credits.

Super nice folks, nice property. However the gambling and slot slowdowns are just like any ceasers property. Been here now for 4 nights and put your card in get to 140% of bet and machine freezes. I’ve had this experience in vegas, windsor and cleveland. There is no fun because we were drained of 140 $ tonite alone in about 1 hour. It’s Friday nite for crying out loud. 1000 $ so far in about 8 hours of total slot play at all hours. We’re done with total rewards ceasers properties I use there cc and get partial comps. Only here for spring training games. the gaming floor pretty much was the black mark on our nice retreat. Rosie in gift store was a treat, great embassidor as we’re most everyone we’ve met. we were looking forward to playing our last nite here but we’ll go up the road. Thanks for the memories

My dad and I frequent this place to play the tables. We rarely play slots but had $ 120 free play. So we played. And lost. Lol. The cool thing is that you can order drinks from the slot machine which is convenient. Everyone is generally very friendly. However, I did notice that the floor is not ventilated at all. Mind you, I’m from Vegas AND I used to cocktail at a different casino in AZ. Never had such smoky problems. Not sure what the deal with that is, but I do like this casino for their tables that are usually not very busy at all! Live music is not good at all but that would be at any casino out here. Lol.

Super disappointed in my stay here. $ 208.00 for a pet friendly room with a grass area outside the patio door. I get to the hotel at 8pm and I check in. I get to my room and it’s never been cleaned. Bed has no linens and comforter is on the filthy floor. Dirty dishes everywhere. I haul my dog and bags ½ mile back to the front desk where they acted surprised that the room was not made up. Matt tries to find another room. Finally I am given a room with patio and rocks (no grass). By now I am just exhausted from the 10 hour drive. Went right to bed. No dinner or slot play…
Matt assures me that my room price will be adjusted. The room was not clean and had more cobwebs then my garage. When I go to check out… No bill adjustment was made. I had to ask for adjustment. Paid $ 80.00 for the crappy room…

It has taken me a bit to formulate my thoughts about posting this. My husband and I stayed here right before thanksgiving and had a good time and spent a lot of money, about $ 1000. In Dec I received a mailer for $ 70 a week in free play and my husband and I decided to go to Ak Chin and play our free play the third week. We had been doing this for a few weeks but not spending a whole lot more than that. This particular evening the machine wouldn’t let me play and said to see the players club. We saw the rep and she said someone from casino services needed to talk to us. We stood there waiting for almost 30 minutes before the guy showed up. He proceeded to
tell us because we hadn’t been spending as much as we had in Vegas two years ago that they were withdrawing my free play. All this being said in front of other patrons waiting at the players club. Honestly, we will play closer to home in Scottsdale now. Just not cool at all.
My husband is a disabled veteran and yes we don’t spend as much as we used to spend, but we were there two weeks before and spent quite a lot. But to be humiliated in public was just too much.

Casino Only Review:
Talk about a money pit for retirees! Located in Maricopa, way out in the middle of farmland, Harrah’s Ak-​Chin Hotel & Casino is a pretty nice desert resort where parking is plentiful and the facilities are well-​kept. As soon as I walked in, I came to the conclusion that I was probably the youngest patron in there.
Their gift shop is pretty decent and it’s probably one of the largest gift shops I’ve seen at a resort. They had a lot of golfing attire and some women’s fashion clothing and handbags. What I was most interested in were the snacks. They had a good variety of snacks, including lots of ethnic snacks. Of course, they all came with resort pricing but it was nice to have the variety.
When I needed to get some air and give my lungs a break from all of the cigarette smoke, I went out to the pool area where they had some really comfy chairs to rest on. The pool was surrounded by really nice palm trees but the thing about being in the middle of farmland was that my breather time out by the pool was interrupted by the stench of manure.
The night I visited, the casino was pretty packed. Most of the slots were occupied and so were the tables. I tried my luck with some of the slots and everyone I went with ended up just making a deposit as well. I supposed Harrah’s in Maricopa is a nice place to gamble but I definitely would go out of my way to drive back there any time soon.

Stayed at hotel. Clean. Pool was nice as was jacuzzi. Good place for handicapped to enjoy pool and jacuzzi. Dinner at steakhouse was quite nice. Lot of food. It took a while for service to start but once it did it got better. We had a nice waiter. Not sure what the holdup was. Casino too smoky and it really has permeated everything. No place to escape the smoke even during the less busy times.

I can tell they are trying to be better and get better, but they are still falling short. The room was beat up and not really clean.
We cannot go back, but the feedback I hope is straight forward for them.

Harrahs is the best casino in the Arizona region by FAR! They have the best rewards program compared to any other casinos. The drive to Harrahs from Phoenix is a distance but well worth it compared to the other casinos. When opening up a FREE players card you are offered a certain amount of dollars in FREE play

I recently visited for a free concert on the lawn (Skid Row, Autograph, and Great White) and could not have been more pleased! The staff was extremely helpful in pointing us in the right direction and the layout/​space was perfect for the show. The wristband and beer lines moved quickly with several food options available. I would definitely suggest more variety (aka craft beers or at least blue moon) to be sold outside rather than sending customers inside for better beers. However, I can’t really complain about a $ 5 beer; other shows normally start at $ 10 a beer! I would advise people to bring a blanket or folding chairs if they want to sit or are planning to arrive early. We did make a walk to the casino and it’s basically like every other casino– nothing special. It’s a little small, but definitely cleaner than most.

Here’s my pool view room! Decent staff, but the hotel needs a renovation and the landscaping needs to be trimmed.

By far the best rewards program from all the casinos in the Phoenix area. Very easy to earn free rooms. And since it is a Harrah’s property, you can also earn free rooms and comps in Vegas at a variety of different casinos.
When I want to gamble I go here… Even though it’s a bit of a drive

So unfortunate! I waited 5 years to come here because I’m from the east coast and in Atlantic city all I did is visit Harrahs so im a regular.
But as soon as I set foot inside the casino… It was an f — ng ashtray!!! The smoke was so bad! Sooooo disappointed. It took me 45min to get here and I left as soon as I stepped inside. Why can’t they make a separate side without smokers?!
Never coming back.

«Buffet and Entertainment Very Good «
My wife and I stayed at Harrah’s Ak-​Chin Casino for 5 nights and had a great time. The Buffet was very good, and everyone working in the Buffet was very nice. Andrew our server was one of the best and most pleasant servers we have ever had. John the Manager of the Buffet was also very nice as he seated us at our table. The Dessert station was delicious ! The Lounge Bar area of the casino where the entertainment was located is in the center area of the casino. Nashville Gold — Country Tribute band who played on one of the nights, was one of the best bands we have ever heard. Everybody in the Casino was talking about the band, and many people were dancing and watching as the band played many popular country music hits. They were Fantastic ! Hopefully the casino will have them back again !