Firestone Complete Auto Care

I started going to this location because it was close to my house and because they offered the Firestone card. I went for a routine oil change and tire rotation and she gave me a two hour window/​My appointment was for 9, there was no reason it should have taken more then an hour. After adding on an air filter change I noticed my car be driven around to the front of the store and the mechanic hand the lady my paperwork. I thought I was good to go. It took 25 minutes and me going up to mention that my car was just sitting in the front in order for her to ring me up. During that time she was chatting with other people who worked at the store but not in the bay. It took 39 seconds to ring me up, I don’t understand why it would take that long. Very frustrating and interested in finding a new car place now.

I had an appointment that I scheduled 2 days ago. I arrived 5minutes prior. The guy was loud and rude telling me they would not begin servicing my car until 20 – 25 minutes later!!! Sooooo Bad!!!

Incredibly slow. Took over two hours for a tire change with an appointment. Price was reasonable but if you value your time pay extra for a place with speedy service.

I just left this location and I’ve never experienced such unprofessionalism. Upon entrance I was not greeted by any of the employees. I stood by the service desk & the gentleman continued clicking away on the computer & never acknowledged me. Several employees were in and out and did not once stop to ask how they could assist me. After 20 minutes of waiting I just left.

I took my car in to have the wheel bearings replaced… I had a 10am appointment. The young man behind the counter… Chris I believed had an attitude from the beginning. I let him know I had an appointment and what needed to be repaired. He insisted on doing an inspection, why I don’t know. We’ll my car set there for an hour, I said something, they pulled it in. Then it set in the shop for 30 minutes until I said something, then a tech told me he would go and see what was going on being that all FOUR managers were in the office. Two of which who were arguing in front of me in the lobby. The tech came back and told me that they were about to drive my car. Well after 2.5 hours of my time I was told I need wheel bearings and was quoted over $ 1400. Needless to say I asked that my vehicle be pulled out of the shop and around to me. That same service with 2 additional services cost me $ 719. I WAS a loyal Firestone customer. Not any longer…

I have never given any place a 1 star before, and hopefully will never find a place where I would do it again. I also wish I had read the Unilocal reviews before I went.
I have been out of town for a while, so I got my wife to take her car in to get the alignment checked and wheels re-​balanced after she said it started pulling and shaking. She was there for about 4 hours. They also charged her for tire rotation. Saying nothing about needing new tires (more about this later). She paid in full. Car was worse when she started driving away. So they took it back and un-​rotated (re-​rotated???) the tires, which helped, but still was worse than before. So she went back again (she never made it even ¹⁄₁₀ of a mile before turning around and going back), Chris stepped in and apologized and said it was because of it needed new tires, and would give us a discount on that, but would have to be the next day, because they were getting ready to close. When I checked the alignment paperwork later, the alignment was even worse than when she brought it in the 1^st time.
She brought it back the next day, Chris wasn’t there, the other manager refused to give her the same discount. They tried to charge AGAIN for the alignment. Unfortunately, still bought tires from them.
BEWARE, these guys are VERY dishonest. They shouldn’t have even charged us for the alignment from the day before, much less TWICE!
I used to trust firestone, but that has ended.

I went o get brakes and drums replaced… horrible job, brakes are making a weird clicking sound and when I press the brake pedal it pumps up and down as you press. Something is not right. They overly expensive for care and do a crappy job.

It has been about four months since I’ve visited the first down on S. Cobb Dr. I had hoped that after four months things would probably have gotten better at this location, but I went in for a basic oil change and it took them almost 2 that hours. granted if a place is busy do you understand that it would take longer but they did not have that many people there today. I do like Firestone, I just do not like this location.

I have never been taken better care of by any Retail Store much less a car service spot. When you go in, ask for the service manager Chris. First I was there for new tires. I am one of those people that shop for the best price before I ever go in.
There was absolutely no argument. Right away they were comparing the price for me. Met my request immediately and made me feel they were extremely happy to do so.
Then they did a free complete car inspection. Normally other places come back with 5 things I need to spend additional money. Not this Firestone. They made a few recommendations that in a year I may need to change a few things but no false ticket raisers.
I haven’t felt so cared for or trusted what a car service company told me like this one. If you are in need, I completely recommend this one.

I don’t know about the two bad reviews 3 – 4 years ago, but I have been using this specific Firestone (South Cobb Drive) for two to three years now, first for just tires, then for maintenance, and I have always been taken care of. I think there are different people working here now so give it a shot!
Just this weekend, I brought my car in to the shop because it needed a headlight replaced and my steering wheel was shaking really hard when I drove on the interstate. I left my car, and the car my mother and I had brought needed some coolant, and they topped off that car for free!
On top of that, they found something interesting regarding my headlight. Apparently, the last person who had changed the bulb (It wasn’t Firestone, it was a DEALERSHIP) had used DUCT TAPE to secure it. Being smart, they didn’t mess with it, told me about it, and then gave me all the information I needed to take to the dealership. So not only do I have the ammunition to confront the dealership about their neglect, I also have a contact with Firestone to give to them if they want more information.
Also, always ask if they can give you a discount. I’ve asked each time I’ve come here, and usually, they give me one. Sometimes it’s a little one, sometimes it’s a gas bill! Always ask!

I bought new tires and returned three times because the «techs» could not balance them! Finally had to go to another store. Lots of other problems too — air pressure, improper mounting, long wait times, grease all over door, steering wheel and shifter. Manager was very friendly and professional but I spent twelve hours in four trips sitting around a waiting room that stunk of tires and had a loud TV blasting. They never got it tright so I returned the tires to the store after going to Smyrna Tire.

IF YOU VALUE YOUR LIFE, OR YOUR VEHICLE, DO NOT EVER TAKE YOUR CAR HERE.
We took my car in here after hitting one of Atlanta’s finest mini-​canyons on 10^th downtown. So we needed an alignment. The people who worked there promised they had done the alignment, and tried to sell us new tires. What they did NOT do was far worse than what they did, which wasn’t spectacular.
After being told that we had hit a pothole and that’s why we needed the alignment, they failed to check the wheel for dents, or, in this case, a FOUR INCH CRACK.
Let’s face it, I don’t know shit about cars, but I know this isn’t good.
So, as a good little girl, I googled. Here’s what I found out about the dangers of driving on a cracked rim:
«…catastrophic failure of the wheel while at highway speeds. Crack propagation is very fast and very violent in (rim) material… «
YIKES.
Could I have ended up dead because they didn’t listen to WHY I had the car there? Did they not drive it after they «aligned» it? Or did they just take my cash and claim to have done the work? I’m going with the latter, most likely.
If I could give negative stars, this is where I would give them.