Northwest Exterminating

The service in Cumming Ga for pest control is good, but buyer beware… they do not prorate service !!! They charge you for the whole quarter even if you get just a days service in their new quarter… ripoff in my opinion. The manager will not work with you!

I was wonderfully surprised at the professionalism of the Northwest technicians that treated our house. They were polite and well dressed, even for crawling under the house. Everything was clearly explained with confidence and knowledge which gave me a sense of security about choosing NW. I recommend them and have heard about similar experiences from some of my friends.

They have been pretty good to work with. They do the work that needs to be done and they aren’t too pricey. I have been satisfied with them on my old house so now I am having them do termite control on my new house.

The service has been fine, but their billing department is a complete nightmare. For months I’ve been receiving incorrect bills — and they keep telling me they’re having problems with their software and to ignore all the bills. They do not return my calls.

Please be careful what you sign with this company. I signed paperwork at my closing that enrolled me in an auto-​renewing annual treatment. Bad on me. I signed something without reading it. I paid roughly $ 500 for a termite bond last year. This year, I paid the additional bill that arrived and cancelled the service with Shannon on 12÷6÷2013. Now I am receiving phone calls from Ryan in Dallas GA that he needs to talk to me before he can cancel my contract. I am going to send a certified letter to make sure I don’t get billed for another $ 280 next year for a service I do not need. This company performed the service I needed — termite bond — but I don’t want a lifetime of bills.

Let me tell you a little story.
I noticed a faint smell of ammonia (like urine) coming from my attic several months ago. I climbed up there to investigate and found a few bats hanging on the outside of my gable screen. Well… I figure they’ll probably leave on their own. Right? Wrong. The smell kept getting stronger and stronger. I called a few different places to get quotes for removal and clean up. One company only looked at my house from the outside. Another company wanted to KILL THEM ALL!!! And all of them wanted to charge me THOUSANDS of dollars! I was so distraught. But then I called Northwest.
A very nice man came out to my house on Friday. He checked out the outside. He climbed up in my attic. He actually crawled around up there, counting bats (between 60 and 70!). At this point, the bats were no longer just on the screen, but had clawed their way through the mesh and a few (2 – 3) were actually IN my attic. He told me what they would do, explained exactly how they would do it, and gave me the TOTALLY REASONABLE price quote. I signed up right then.
Monday morning, two gentlemen showed up and got to work. They sealed up my attic, so no more bats could get in, and they put in a one-​way valve so my bats could exit on their own but would be unable to get back in. They said that the bats usually leave within the first night, maybe two, and then I’d be bat free. Monday night was uneventful. Bats left. No problems. And Tuesday afternoon, they called to check and see how things were. Everything was smooth sailing, I told them. We scheduled a convenient time for them to come back and do the clean up. I was told that if I had ANY problems, concerns, anything — to call right away. But all was right with the world, and I was sure nothing was going to happen.
And then sh! t got crazy.
Tuesday night, as I was locking the house down, turning off lights, and heading upstairs to bed, I heard them. It seems as if the smart bats were able to find the one way valve and left, but the dumb bats… the dumb bats couldn’t find it, and went the opposite direction — into the attic! And now, after being «trapped» in there for 48 hours, they were hungry, angry, and scared. This is not a good combination for ANY mammal.
If you haven’t wrecked your ears with loud music, you can hear bats. Yes, they use echo-​location, but bats also vocalize with their mouths and it sounds like screaming. And that’s exactly what the bats were doing in my attic Tuesday night. They were sporadically flying at full speed in my attic, flapping their wings against the cardboard boxes up there, scratching with their claws on the attic door to get out, urinating everywhere, and SCREAMING. The smell of urine overtook my house. The sound of screaming bats was terrifying. It was like some hellish, nightmare scene from a horror movie. I just knew that at any minute they were going to seep through the ceiling like a ghost and devour me alive. Needless to say, I didn’t sleep very well that night.
In the morning I called Northwest and described the events of the night before just as you read it above. It was like hitting the PANIC button. They jumped into over-​drive: started moving around their schedules and making phone calls to get someone out to me as soon as possible — while still making it convenient for me. (They’re so nice!)
I wasn’t available again until after 6pm on Thursday. Which was fine for both them and me. When I pulled into my driveway at 6pm last night, they had just pulled in as well and got right to work. The two men climbed into the attic and captured the remaining bats (15!!!), and pushed them out into the night. They removed the one-​way valve and sealed it up. And they started cleaning: scooping, bagging, vacuuming, washing, spraying, and sanitizing. All told — they were here until 9pm!
Now THAT is dedication. I could not thank them enough. The strong odor was already beginning to dissipate, and the sense of relief that washed over me was priceless. Not only were the bats gone from my house, but every one of them was a-​ok and off to find a more appropriate home. I slept so soundly last night — with no fear of being eaten alive by a bat. (Note: I know that bats don’t typically attack humans unless they or their young are being threatened and have no ability to escape.)
This morning, Northwest called to check on me again — to make sure that everything went smoothly last night, that I was okay, and to make sure I was 100% satisfied. You guys — if you have any kind of Wildlife problem in your home, call Northwest. Not only are their prices fair and reasonable, but they do the job. And they do it the right way — prioritizing the safety of the critters and satisfaction of the customers. You will not be disappointed!

Northwest has been trouble free from setting up the initial visit to all the maintenance visits sent. I even forgot to pay a bill and all they did was reach out with a kind reminder. No angry person on the other end of the phone threatening to get crazy. Great service overall from my experiences.
In terms of the extermination, it seems to be working very well. We went from Monthly to quarterly after 4 or 5 visits. The problem seems to be under control at this point.

I called Northwest on Monday afternoon asking for a termite clearance letter needed for the closing of our house. I had almost forgotten this detail, and I was in a panic that I would not have time to get this done before our closing on Thursday. They were very helpful and went to my house on Tuesday and had the letter to me by 2:00 Tuesday afternoon! I was very grateful they were so helpful.

This is the company that our apartment complex uses so I can’t comment on price or anything since we don’t pay extra for it, but the service is great! We’ve only been home a few times when they’ve come by, but the gentleman who was here was very friendly. He asked what our problem was and told us where he would spray and why. Another time we came home and they had already sprayed and on the card noting that they came by someone wrote a personal note giving us suggestions about how to prevent fruit flies. Another time they even brought in a UPS package that was delivered at our doorstep when we were out. Thumbs up!

When I first purchased my home a few years ago, my offer included a provision for a termite bond. I found this interesting, having moved to Atlanta from a place where there were no termites. But as we all know living here in Georgia, we’ve got so damn many bugs it’s hard to keep track of them all. Chock this one up to experience.
The seller came through and included with the home a one-​year termite service from Northwest Exterminating. Once every few months, they come by, check a number of traps set in the ground around the perimeter of the house and if they find any activity, treat to kill the little buggers.
Since that first year, I’ve renewed the service twice which costs me about $ 300 a year. If for nothing more than peace of mind, it’s worth it to me. Sure would hate to have my house crumble around me. That would suck.
Last year I decided to up the ante and have Northwest spray for spiders and other bugs since my house was continually one giant spider web/​cocoon of sorts. (Bugs here are hard core, I tell ya!) The treatments are «green», environmentally friendly (as friendly as you can get, I guess, since you know, they’re killing things). They come back once a quarter to make sure the squiggly little buggers remain dead.
Home ownership sucks sometimes. Who would’ve thought I’d be paying almost $ 700 a year to control bugs! I guess if you’ve gotta do it, you might as well use one of the best services. Go with Northwest.