Otter’s Chicken

Two star due to the place is annoying if you dine inside or outside… The food is OK. Just pricy for chicken wings .
The county’s music is blasting TOO loud. Both Inside and outside! If you like country music this is your place! It drives us crazy, so my BF will only get wings to go due to this annoying loud music! They have a lot of TVs which they should turn on game or news instead of annoying country music. Not everyone in the area likes country music.
Also if you use this checkin code 10% during your purchase the cashier is unaware how to use the 10% off. Maybe the cashiers could use some training or don’t offer 10% off on Unilocal! One cashier (African American girl) claimed the owner was not taking the coupon. My response was if that’s true owner needs to remove the offer from Unilocal. I reported this to Unilocal for the silly negligence or posting a bogus offer! It’s only 10% come on!

I’m giving this place a 2 star because the food was actually descent. The service sucked. They have like a whole bunch of high school students working there (which is not a problem) I ordered the 10 wings meal which I knew didn’t come with a drink, but I thought it would at least come with fries, right? Wrong. So when the girl brings out my good I asked her were the fries still cooking and she said they didn’t come with fries hence I said the 10 piece wing meal. So after looking at their menu online later on that night it did state on their menu that it does come with fries and celery and ranch. Hmm that’s weird. And the girl gave me an attitude about it too as if it’s my fault that I didn’t know that fries didn’t come with it? Which it did. They need better customer service here.

I’m an out of towner so this was my 1^st time here. The restaurant is located in a very nice looking shopping center but the nice looks ends at the entrance. My first impression of the restaurant was that it was a place that would appeal to teenagers and young twenty-​somethings.
I ordered my 3 piece chicken tender meal at the counter. My dining companion ordered his 3 piece chicken tenders (no fries) right after me. My food came out within a reasonable time. His, however, came out about 10 to 15 minutes later than mine. So basically, we did not eat together.
I thought the food was exceedingly mediocre.

I was contacted by the owner of Otter’s a year later and that alone blew my mind. He was the perfect example of what a business owner in the service industry should be. I promised if I was in the area again to go ahead and give it a try and here I am working right next door now. This time I tried the Chicken Salad Sandwich, which is on the sweeter side but that’s how I like it and it hit the spot. Will also suggested I try the wings again since that’s what I had in my original visit. Yes, the wings hit the spot. They have gotten a customer out of me and I will make sure I let it known just as I did before when I had a bad experience. They truly made up for it! Thank you for restoring my faith in service!!!

We love Otter’s Chicken It is what the name says a chicken tender spot! The chicken tenders are always fresh, flavorful, fast service, the restaurant is clean, and smoke staff are friendly and polite.

I’ve always loved Otter’s, and it’s my go to for wings. The chicken fingers are good as well. Only complaint… I called tonight to order wings and asked for 20 flats. I was told they can only do 10 flats. Um, ok, so do that twice? I’m not sure why I couldn’t get what I wanted, but sure enough out of 20 we had 10 flats ;)

Much better service at Otters last week! To go order was perfect and nothing was left out! It’s important for the workers to listen and not rush because it’s near closing time. Then they are taking my money and cheating me out of what I paid for just so they they can get out on time. This was my Problem with this West Cobb Otters!

Great chicken fingers, really good fries, reminds me of how good Zaxby’s used to be, and in many ways, it’s a lot like Zaxby’s, even with their sauce. Service was good, high school kids that were very nice and helpful. Seems like a really cool spot, and I’d love to go back and try some other things. Chicken fingers were definitely several notches better than Zaxby’s in taste and size. Wings are really good, too.

Owner went well out of the way to respond to my feedback. I will be back to try again. In their defense the review was written almost a year ago. I have heard nothing but positive things over the last several months.

Huge portions. Forgettable food. Lots of sports memorabilia… They do serve beer. I don’t hate this place, I’ve been twice. But there are so many Zaxby’s around me, I won’t go out of my way to go to the Avenues just for this. Actually, if I were at the Avenues already, I still wouldn’t pick this over something else.

Let’s skip right to it: Otter’s is the bizarre, special-​needs love-​child of Taco Mac and Zaxby’s.
Which is a terrible shame because if there was ever a good indicator of success in the food business, focus had to be it. Sadly, Otter’s fails at being anything but being forgettable.
It’s like a sports bar, but it really isn’t. It’s a fried chicken joint, but they only do fried chicken tenders, they have lots of dipping sauces, but they all feel like they came in large 55-​gallon drums…
This whole restaurant feels like all they were given a fryolator and a Sysco catalog and had to make it work as part of some elaborate reality TV challenge.

Ugh, where to begin with this place.
My mom and I were on our way to a car show the other day and wanted to grab a bite to eat, so finally decided to check this place out after driving by it for many months now. As we made our way inside, we quickly discovered two things, first is that it’s a chain restaurant and not a mom and pop like we originally thought; second was that it’s basically a Zaxby’s clone with a dash of Taco Mac styling. They have a decent amount of choices on there menu, but Zaxby’s has a much better selection.
After looking over the menu for a minute, we placed our order. I got a #2 (called an Otter Box, which came with 6 tenders (though it’s only supposed to have five), texas toast, cole slaw, and your choice of dipping sauce; you can get the tenders fried or grilled and tossed in any of their sauces. I got mine tossed in teriyaki sauce. My mom got a #6 (called a chicken salad box) which you can get as either a sandwich or wrap; her meal came with fries as well. But be forewarned, drinks don’t come with the meals; you have to pay extra for them.
But nevertheless, onto the food itself. The quality seemed to be decent, but that’s the only compliment I can give; to say that both of our meals were terrible would be an understatement. My mother described that wrap as nasty and odd tasting; it had a certain weird taste that masked the flavors of all the ingredients and made everything indistinguishable from one another. To be honest, it didn’t even smell good.
My chicken tenders weren’t much better. The strips were tender, but the sauce completely ruined them; it literally turned them into a salt bomb. I could have eaten a salt lick and ingested less sodium; it was honestly that bad. I had to dip them in ranch dressing just to make them edible. I managed to eat three because I hadn’t eaten all day, but I couldn’t stomach anymore of them. I even had my mom try the sauce to see if it was just me, but the minute she tasted the sauce, it was instant bitter beer face; for something to be that salty is inexcusable. Oh, and the side items were somewhat ok at best, but nothing to remark about.
The only other things I can say about the place is that it was clean and the staff was friendly; those factors were the only reason I gave this place 2 stars, although 1 and a half stars is more befitting.
In short, for those of you looking for a go to chicken joint, cross this one off the list; the food is absolutely horrible and we won’t be coming back. Stick to Zaxby’s for chain restaurant chicken needs.

Pretty normal/​decent little joint for chicken and a side!

I ordered wings and my hubby ordered chicken tenders. Chicken was good, not a fan of the small crinkle fries. I love wings and if I’m in need of my fix, I would go here… even though I think they are overpriced. But for this area, you really have no choice. I’ts an upgrade from Zaxby’s, but a little pricey.

Decent enough chicken. I got grilled tenders tossed in sauce and a salad. I did not get a drink but my meal came to $ 10 and change.
The chicken was fine, not much of it. I’m really looking forward to the day when I can go into a place and they focus on their grilled items, not just serve them as an afterthought to the breaded and fried mess. The salad – iceberg. I don’t even buy iceberg at home, and I sure don’t want to pay $ 5 for iceberg somewhere else.
Atmosphere was fine somewhere between Zaxby’s and Taco Mac. I don’t really live near this place so I doubt I’ll be back. For my money, I think Chick-​fil-​A has a better salad.

Fresh chicken cooked to order. Grilled, fried or buffalo. The girls and I can go here and split 2 baskets and leave stuffed.
The fried pickles are addictive.
Easy choice for shopping at the Avenues.

Again… rating it compared to other franchises… I try not to compare apples to oranges… Went back and visited this place again after having tried it several times when they first opened (and giving it a bad review). Things have definitely improved and they have worked out a lot of the kinks. I had a huge issue with the fried pickles last time and, I must admit, I did not try them this visit. This is kind of a long review (especially for a franchise restaurant), but I wanted to be fair since this is an update.
First off, I give it a 4 as a franchise restaurant… that doesn’t mean it’s haute cuisine, it just means that as a franchise, they are doing something right… at least at this location.
Restaurant is very clean and staff is very friendly and helpful. I was asked several times if I was enjoying my meal or if they could get me anything. They have a small bar area, which I like since I am usually eating by myself and don’t like to take up a table when there are other people waiting for it.
I went today (a Saturday) and it was packed… even with one employee out sick (I was eavesdropping… a nasty habit, I know), they were keeping up with orders, food delivery, and cleaning off tables pretty efficiently. The owner is on premises all the time, which I’m sure helps a lot, and he didn’t hesitate to dig in and clean tables or help with whatever needed to be done. (Too bad more owners aren’t more hands-​on with their businesses.) Also, any time a customer had a question or a concern, he was right on top of it. Kudos to him. When the guy next to me mentioned to the waitress that one of his 5 chicken fingers was really tiny… she immediately went to the kitchen and got him another one… good customer service.
Now, on to the important stuff… the food that I blasted last time. This is a chicken franchise… so that’s what you get… don’t expect an extensive menu or a lot of choices. If you have super picky kids, you might not be happy (unless they love chicken!). That being said, the food was much, much better than the last time I visited.
I ordered the 5-​finger platter, buffalo style (fried, tossed in hot sauce) that came with fries and slaw. They also offer grilled. Also got an iced tea. Price was about $ 9…which is high for a franchise place; however, the chicken fingers were very large (I brought two home and will chop them and put them on a roll for dinner) so I guess I’m getting two meals out of my $ 9. They were crispy enough that you knew they were fresh and tossed in the buffalo sauce right before serving… not submerged so long that they had gotten soggy. They were hot enough to benefit from a dunking in the ranch dressing, but not so hot that your mouth was on fire. I love their cole slaw because it is finely minced and sweet… I’m not a fan of fancy, vinegary, dry-​ish slaw… I want slaw that is sloppy enough to eat with a spoon instead of a fork. I’m still not a fan of their fries… but that isn’t the location’s fault, it’s the fries that the franchise uses (I assume) and may be a matter of personal taste. They are fairly thin, crinkle fries… I just like fries with more potato flavor. Next time I will order ala carte, instead of getting the platter, and just not get the fries. Now, the tea… anyone who has read my reviews knows that I am a stickler about my tea… I need to start a «list» of good and bad tea restaurants! I drink it constantly from about 6:30 a.m. till late afternoon. Their tea is pretty darn good… not quite as strong as I like, but not like water either… good enough that I drank two glasses and refilled to come home. Also have crushed ice… which I love. The only negative? (big in my book, as anyone who knows me would agree)…they have lemon SLICES! C’mon folks… cut the lemon in wedges… you can cut just as many of you can slices (I worked in a bar… I know how many you get in a lemon or lime)…it is impossible to squeeze a slice… but easy to squeeze a wedge. I don’t want the lemon just floating around in my glass… it’s not decoration… I want to squeeze the juice into my tea! I know, I know… I get a little crazy about my iced tea.
All in all… a definite improvement over the past year!

After eating Otter’s Chicken, I promised that I would come back again soon. In the most simplest way, Otter’s Chicken is an improved version of Zaxby’s, an extremely improved version. The food was tasty and the environment was nice– multiple televisions throughout the store. I had a regular chicken basket with the «Otter» sauce. I had my chicken grilled, which was different although next time I think I’ll try fried. Recommended for any chicken lovers!

Grab some chicken, 4 domestic beers on tap, some TVs, and slap some local sports paraphernalia on the wall and you have another chicken & wings franchise place.
This is place is just that, a cookie cutter restaurant that you have seen tons of times. I normally let that slide if a place can offer me something amazing on the menus and this place doesn’t. Sandwiches are bland, wings are wings, and their house sauce is a lot like most house sauces. It contains blue cheese and some spices. Sorry the secret is out. But wait their crinkle fries are spiced right?
Don’t think I will be returning if I can help it.

This has become a favorite restaurant for fast casual in the West Cobb area. I like the buffalo tenders and the buffalo chicken sandwich.
The service is always friendly and there’s very little wait time after you place the order.
They are quick to come to your table and clean if needed.
And Chris and Jen are superb at managing and running Otter’s.
Although it’s not a Taco Mac, they have reasonable prices on cold beers and wings and plenty of TVs to watch your favorite sports show.
I like the fact that they support the local high school and have a athlete of the week posted in their store.
Check out there Wednesday special it’s a good one.
If you haven’t tried Otter’s make it a priority and go visit. It’s at the west side of the Avenues of West Cobb.