Wendy’s

I haven’t had a Wendy cheeseburger in a while so I totally lost track of why I hadn’t had one in a while. I was just reminded why, they’re not very good. «Basic, Boring, Burgers» should be Wendy’s new slogan. I would have given the rest to my German Shepherd but I love her too much to let her experience such a mundane example of human food.

I Just Can’t with this place!!!
Absolutely no one at this place, parking lot empty, yet I spent 5 minutes at the drive thru speaker talking to no one!!! I drove around to the window and was told they didn’t hear the beep, so I guess you didn’t hear me saying HELLO several times either. Which explains why I never see anyone at this Wendy’s.

2 stars bc they got my order right. No hello, no thank you, no you are welcome, didn’t even look at me, handed me my food and closed the door. I waited at the window to get some condiments bc they didn’t ask me, but he just walked away!

Thugs work at this Wendy’s. They do not say thank you or hello or even smile… I expect to see the cast of Walking Dead fighting these employees during the next episode as these people are emotionless uncaring ZOMBIES! !!!

Okay, this is how to maximize your Wendy’s experience here. Step 1 speak loudly and clearly into the drive thru speaker. Next repeat what you just said.
Step 2 Drive up and pay for your food. Do not be alarmed if the person taking your money has hands covered with suds. She was manning the dishwasher before you pulled up. Sure, drying her hands first would have been a nice touch but that didn’t happen. At least she smiled and explained why she’s grabbing your money with dripping wet hands. Step 3 apply hand sanitizer. Step 4 pull up and grab your food but don’t drive off right away. Check your inventory and while you’re at it, check your bill.
Step 5 wait for drive thru person to come back to the window to settle the discrepancy. Step 6 check inventory again upon settlement of issue
Step 7 You’re good to go. Enjoy your Wendy’s.

Just go to another location. These people do not want your money.
My Order: Single with cheese, only mayo and ketchup, and a large Coke.
Received: Double with cheese, mayo, tomatoes, ketchup, pickles, and a large Diet Coke with no ice. When I asked for ice, the guy gave me another cup with ice in it. So two cups total.
Don’t ask for anything: then you’re the jerk.
This isn’t the worst experience I’ve had here, but it’s the one I’ve chosen to write about. Take your business down the road. There’s another location about 2 miles away.

I have lived within walking distance of this Wendy’s for close to 5 years, and have been maybe 5 times (most recently last week), each time reminds me why I go out of my way to find a Chick Fil A instead of Wendy’s these days.
I am not entirely sure what I expect in terms of customer service, but what I do not expect is for the employee just to ignore you if they do not care to answer your questions. They just act like you don’t exist and the problem (the customer) eventually goes away. It was not even that busy or noisy last time I was there. VERY INSULTING! Good Job!
Secondly, the employees make zero effort, absolutely no effort, into matching up orders with customers. If you are lucky they yell your name (if you are even luckier, if they get it right) plop your food down, and you better hope that you hear it and someone else didn’t think it was theirs.
The other three times I recall going through the drive-​through, and each time getting home, only to miss some part of my order. ‘Oh you wanted the fries you purchased?’ ‘Oh you only ask for a fork twice, I’ll go ahead and forget that.’ The time that really pissed me off is when I ask for sour cream with a potato at the drive through ordering booth, and ask specifically if it was in my bag as they were handing it to me ‘Oh, its in in there’ NOPE.
The worst time was about a year and a half ago, my wife was feeling very sick on the way home from a funeral, we stopped here because it was late and were very hungry. We order a baked potato to be told they were not quite ready, but one would be ready in about 5 minutes, please pull up and well will take it out to you, okay no problem. After 15~17 minute of waiting, I come inside to an empty restaurant, employees were playing grab-​a** with each other, and when they saw me it was clear that had COMPLETELY FORGOTTEN about us. Do they offer a coupon or even an apology like a normal store? Nope.
Besides the employees not seeming to give a crap about their customers the food is typical ho hum Wendy’s fare, you know what you are in for if you are going, and the restaurant feels fairly clean and not run down, thus the two stars instead of one. However, I’d recommend staying clear of this particular Wendy’s.

Let me say that I am a big fan of the Junior Bacon Cheeseburger, and have been for years. It is my go to order when at Wendy’s, without tomatoes of course because I find raw tomatoes vile. This location of the Marietta Square used to be on my way home from work, so I would snag a couple of JBCs and some fries on the way home fairly often. Ive never been given the wrong food, and never had to wait to long to get service or my food.