The UPS Store

The owner was not friendly or helpful. He denied delivery of a very important package from another UPS via FedEx. He signed acceptance and then returned it. Very arrogant and disrespectful. Go somewhere else!

As folks will move heaven and earth to leave a bad review but often don’t post good ones, count me in with the minority.
I’ve had a mailbox here for years, and have only great things to say about Joe and his employees. Shipping, notary, printing, whatever I’ve needed from them, they’ve delivered while being attentive and friendly.

I had one experience that was pleasant and it went really fast. Today I went to return a package (a parts core) that cost Sacramento $ 14.88 to ship to me but this ups store wants to charge me over $ 130.00 to ship the exact same part and box.
I’m sorry but I find something wrong with that overcharge.

I’ve come here before, and I was indifferent (attempted to get something notarized; notary objected to a small detail of the form, went to a different notary and got it notarized — no big deal), so I did not leave a review. Frustrating, but it’s your license, so I get not wanting to take risks. However, the employee who helped me today made my visit to the UPS store so much more unpleasant than it needed to be with her attitude.
I see the manager often requests more details in Unilocal responses, I will oblige, though the specific details do little to elucidate the tonal nature of my frustration — perhaps if the manager redirected some of the energy spent invalidating irritated customers’ complains and more time on supporting employees, this would be a nonissue:
Me: I’m here to pick up a package.
Employee: Do you have your ID?
Me: Yes (hands employee a state ID).
Employee: (gets my package) Do you have the tracking number?
Me: No…
Employee: I can’t give you your package because your address doesn’t match.
Me: Oh, I moved, is — (this is the part I was going to ask if I could provide alternate proof of address, but she rudely interrupted me).
Employee: (with an attitude like I asked her to cook her puppy) I understand that, but [policy].
Fortunately, I was able to find the tracking number and it was not a big deal. I got my package. However, the UPS website does not specify that the address must match — it simply states «An officially recognized form of ID will be required when retrieving your package,» and I provided a state ID; I could have provided any number of alternative means of identification if necessary (including a secondary government ID). I wasn’t making a big deal of the hangup, because I had alternatives — so why treat me disrespectfully?
I usually don’t get too hung up on customer service — as long as you deliver the specific good or service I’m paying for, I don’t necessarily need my transaction to come with a smile. I especially try to cut women more slack, because I know firsthand how women /​girls are held to a higher standard with customer service and are constantly being told to «smile more» or «be friendly.» The scope of the complaints I see in other Unilocal reviews indicates to me it’s not an issue of a particular employee, but probably a systemic issue. I would not be surprised if it’s a crappy place to work, and it trickles down to being a crappy place to be a customer.

I wish the girls who’s work there a little more friendly.
The owner are nice but the employees need to learn how to be a great customer services!!!
:-(((

Customer service was excellent! As I set my two plastic bags full of textbooks on the ground, the young lady behind the counter was happy to help me find the right size box for each shipment. Not only that she assisted me in figuring out which pre-​paid shipping label belonged to which textbooks. Thank you!
I had to go back to my truck for another box, the place filled up quick with customers but the employees were nothing but respectful, patient, and attentive to all customers in the store. I will definitely come back to this UPS location for my shipping needs.

i would not recommend this place at all horrible place to go to & i wouldnt be suprised if they loose your package because they sure lost mine. didnt want to help me whatsoever! if i could i would have gave them no stars.
**they pay attention to their phones and the tv more than their customers**

They’re good for getting stuff printed, but not so much if you want it bound too. They can do a comb binding but that’s about it. The type I wanted wasn’t available even though it was an option on their website when I ordered. They ended up just stapling the edge even though I paid extra. It was only a couple dollars though so no biggie.

I brought in two packages for shipping with prepaid return labels from Amazon and the guy at the counter was mumbling under his breath, he took the packages in back and huffed «gonna have to pay someone to return these, operating at a 20% profit margin…» Um, not my fault. I don’t need to know about your margins, vent to Amazon, your friends or your CPA, don’t take it out on me. I had another item that I paid for shipping and then decided to take my last package to the post office because I felt $ 22 was too high and I knew I could stuff it into a flat rate box. As I was leaving he again muttered with an attitude «gonna be eighteen dollars parcel post.» If you have insightful information speak up, if you want to talk back just wait until I get out the door, I don’t need to hear it. By the way, it was only $ 12 to send my package at the post ffice. I am giving three stars because I have been here two other times to ship things that needed special wrapping and they helped me do that and were nice. Maybe just having an off day?

I absolutely LOVE the UPS store in Marina. For a busy store, Joe sure does get a lot done for his customers. It’s very easy for a customer to share a bad experience they may have had, and it’s even easier for that customer to not share the entire story. I have been coming to this store for years and have always been treated in a professional manner. There are times when the store was pretty busy, but my presence was still acknowledged and I was told that they would be with me in a moment. If there are exceptions that other UPS stores are making, that the Marina location isn’t, i’d be concerned if I were you. There are reasons companys refuse service. Thank you to Joe and your staff for all that you do for your customers… both loyal and unappreciative. You guys rock!

I would give them 0 stars if it were possible. Horrible, horrible service. The employees are rude and unfriendly. This is the second time I visited the store, trying to give them the benefit of the doubt, because the first time the employees were horrendous as well. I will NEVER visit this store again. If you want to get something accomplished and excellent service you should visit the Seaside store.

Service is terrible. Owner made mistake and refused to send tracking to locate package on item he type in wrong address, and blames customer for not proofing his work! Owner refused to send tracer to UPS. I had to resend 10 days later through USPS, important letter. I requested postage money back. Owner refused. Said he doesn’t understand addresses. huh? If you need friendly, reliable, honest, UPS service, go anywhere but here. I’ve been here to ship numerous packages and envelopes — so they lost a good customer. I’ll go out of my way to any UPS or Fed Ex or USPS, but never here again.

I wish I could give 0 stars. I had an anniversary cd that I needed shipped to a friend in the area. I sent it to the ups store but they would not accept it. FedEx will. Ups is terrible. They are also self insured and when they break your stuff will never reimburse you.

Notary woman would not even look at my supporting documents to notarize my employment documents. Even rude about it. Ups store seaside did it without question.
Up yours Marina
In response to the response below. If seaside was able to do it why couldn’t marina. I’m sure you have the same rules at all your ups stores

When we were there, there was a dispute regarding a charge from their computer services with another customer… That was not the problem. The problem was that the employee behind the desk complained to the next customer in line. Not good customer service.

My family and I have been using this store for years. The service is great and the store is clean.
I think its been family owned for years so I enjoy the nice service.