Logan’s Roadhouse

Why is it that Corporate doesn’t respond to reviews? A VP did call me after contracting Corporate directly and promised to contact manager immediately. Marion/​southern Illinois cannot afford to lose more businesses.

We tried the ribs, not impressed at all, most of the sides were pretty mediocre at best as well other than the apples, those are great, we had a very attentive waitress however who’s service is probably the reason I’ll give this place another try.
Ask for Brandi H.
Overall experience was to be expected from a chain restaurant.

Very attentive service. We came in late while traveling. Staff was nice and our food tasted great. Way to end a 7 hr drive.

My friends, family, and I have had generally good experiences at Logan’s around home. So while traveling on vacation we decided to stop for a bite before bed after a long day of driving. We were seated quickly and our order was taken in a timely fashion. I ordered the Nashville hot chicken sandwich, one friend ordered a plain cheeseburger, and the other three in our party ordered their meals respectively. There were no complaints at first, everything came out quickly. The three meals that were not mentioned were fine, but the hamburger and my chicken sandwich both came on very stale bread that crumbled when we bit into them. We let our waitress know and she said she would be right back with someone to take care of the issue. A fellow employee of hers came and grabbed the plates without a word and took them away. A moment later our hostess came back and said they were going to get us new sandwiches. While I agreed with the sandwiches being replaced, the lack of any apology and seemingly indifferent attitude towards the situation had me questioning whether things like this had happened before. It should have been noticed before the food had left the kitchen and I hope that other guests didn’t receive the same batch of stale buns that we did. Though I’m aware it is more than likely an isolated incident, it was enough to put the lot of us off of this chain.

Their seating sucks big time. Groups don’t even think about it!
Service is terribly slow and makes mistakes in your order!

Kind of disappointed with the overall cleanliness of the restaurant and more importantly the bathrooms. They were absolutely filthy and I couldn’t even bring myself to even use the ladies’ stall. I walked in and decided right after that that I would simply hold it for the 3 hrs we had left to Nashville. Employees were just hanging out by the beverage station w cell phones and I wanted to say «hey! How about you grab some cleaner and paper towels and a mop and scrub that gross bathroom!» We stop at this locations several times back to Nashville from Illinois and don’t know if we will do this again.

Decent spicy chicken sandwich. Expect to be ignored if you are over 50. Had to find my own menu at the bar with several servers just yapping. Won’t go back.

Service was great! Food was VERY good! It took awhile for it to come out otherwise I would’ve given them 5 stars. Overall I was very pleased.

Nice atmosphere we had a big table and the waitress was very efficient the food was a little slow coming out but they were trying to bring all the food out at the same very well done. My steak was perfectly done and I did not hear anyone else at our table complain. I will be sure to go back to again next time I am in Marion

An okay chain steakhouse that serves an area full of chain hotels. It gets really busy so if you are by yourself they try to make you sit at the bar, which I don’t like because I end up elbowing the person next to me and don’t have room for my plates. I was by myself and did get a tiny booth that would seat maybe two small people but it was way in the back by the kitchen door with some wait staff sorting utensils right next to me, so not a very relaxed or pleasant place to eat. Although I did get my food more quickly.
Had the steak and shrimp combo. I liked that they offer small portions instead of having an enormous size (over 8 oz) forced on you. Steak was decent, as in not the greatest I ever had but way better than what you get at places like Outback. The waitress has you check if the steak is done how you like it before she leaves it. There is some seasoning rub used on the steak but again not as much/​not as obnoxiously peppered as Outback, which was good because I like to taste the meat. The shrimp and cinnamon apples were so-​so (apples were runny like canned). Sweet potato fries are pretty good and you can get them with caramel and marshmallows melted on.
Servers here are very young, but service was OK. Food came quickly and they checked a lot on whether I needed a drink refill. However, they got very rushed at the end and left my check without even asking me if I was planning to have dessert or coffee or needed anything else. I was a little surprised as I think I had been in there all of a half hour tops and it was like they couldn’t wait to get me out of the table. So, I didn’t get any dessert and they were out a sale. Oh well. Not sure if I would go back as there are lots of steakhouses in this area to choose from.

Very nice steakhouse. Line to get in was long so I found a seat at the bar to eat since I was by myself. Service was a little slow but during a busy time that is to be expected. Once I was waited on the turnaround time between ordering and eating was less than 5 min. Very reasonable on price, steak the way I ordered it, and the cinnamon apples are very good.

Nice friendly steakhouse offering reasonably priced steaks. It is similar to Texas Roadhouse offering shelled peanuts for a snack. «Of course, the shells belong on the floor», we were told. We ordered the grand opening special of 2 — 6 oz. sirloin seasoned steaks (no tenderizer added), two sides each per meal, one appetizer to share, & for dessert, the most humongous chocolate brownie plus two scoops of ice cream we’ve ever seen! That was the ²⁄₁ special of only $ 19.95 for all of it. Carrie, our bartender was extremely pleasant & efficient as we’re our other helpful servers. The tap beers were only $ 2.00 each during Happy Hour from 3 — 6 PM. After 10 hours of traveling, Logan’s Roadhouse, located 1 block from the Country Inn & Suites where we had an advance reservation, was a casual place to have great steaks. It is located off Exit 54 west of I 57. We will stop here again,