Embassy Suites

We’ve stayed at this Embassy Suites in the past and did so again as part of a «sporting group» over the Christmas/​New Years Day week.
Upon arrival we received a courteous greeting, completed the check-​in process and went on our way to the assigned room. We discovered that while the room was perfect, it wasn’t perfect for us. It was a large room and was one of their accessible rooms. We didn’t want to take that from someone who might really need an accessible room so we made our way back down to the front desk where they happily changed our room for us and accommodated us further by giving us a room in the «Atrium» where all of the activity can be enjoyed from the comfort of our hallway!
Much to my surprise the warm welcome continued when the manager walked around from room to room and introduced himself to us (Richard/​Rick). He greeted us and made sure to remind us that, while a large part of our Organization was occupying the hotel during this time, we should still remember that it takes a village to raise our children and to keep a watchful eye on them as they wandered from room to room hanging out with their friends.
The room itself was on the second floor and was a double bed suite (with free wi-​fi as a Hilton Honors Member). It was clean and updated. The double beds were located toward the back of the room, behind a door that could be closed for additional privacy/​sound protection (was useful on New Year’s Eve when the festivities in the Atrium and surrounding hallways were louder than usual). The living room area was equipped with a fold-​out couch, chair, table, chairs, sink, microwave and mini-​refrigerator!
Each day the room was serviced and was found as fresh as when we had first arrived. The pool and arcade kept the younger children occupied when the adults wanted to converse with each other in the nearby areas! The staff were very accommodating and allowed us to congregate in groups throughout the hotel during our stay. The hotel staff also set-​up a conference room and took reservations each day (by the hour) that the kids could use for a room to play/​gather in as a team/​group! In addition, they planned activities each night which consisted of «making smores», having a scavenger hunt and watching movies!
To add to the experience, we were delighted to enjoy a complimentary «happy hour» each evening that offered a variety of snack foods and beverage options (i.e. cheese and crackers, nachos w/​cheese/​chili, veggies w/​dip, chips and soda). In addition, each morning we enjoyed the complimentary breakfast buffet with made to order omelets!
Overall, we are looking forward to another at Embassy Suites in Marlborough, MA!

Clean and comfortable room with a full kitchen, which included full size fridge. We were staying for a hockey tournament. Most important to us was how accommodating staff was. They made reasonable requests for us to have kids in rooms and quiet by reasonable time. They really tried to make sure that we were all enjoying our stay. Happy hour appetizers were perfect and free breakfast buffet was good. Only downside would be that the beds were not that comfortable, however, we were up early so didnt matter much to us.

Nice property that is quite close to the highway and with much shopping and restaurants nearby. Of course, they do have a great breakfast that was loads better than other Embasssy Suites I have seen. My made-​to-​order omelet was excellent and all the other fixings were great.
The room was comfortable, though I thought the bed was too soft.
Plenty of space and easy to work, though a better placed outlet near the «work table» and a more comfortable chair would have been good. I spent one entire day working from the hotel room.
Better than average experience. I’d stay here again.

This was the first and last time we will stay here we found that what they did well was great but what wasn’t was horrible. Upon arrival our room wasn’t ready (2:30pm on a Saturday), front desk staff was courteous and professional and gave us a drink coupon for the bar to make up for it, the bartender gave us a round of drinks before we gave her the coupon when she learned our room wasn’t ready. Once the room was ready we found it nice however was disappointed to find a beer can ash tray on the balcony and chewing tobacco in the closet (neither belonged to us and brings up the question of how clean the room really was). The room had a full kitchen including a breakfast bar with no stools or seats. We went to the restaurant for dinner were seated by our server given water then waited for about 10 minutes before giving up and moving to the empty bar, we ordered drinks and roughly 10 minutes later our server realized we moved and we were comped another round of drinks. We had appetizers which were fantastic. I did not think it was possible to screw up breakfast but they did — it started at 7 but most of the buffet was not out and when it was looked too horrible to eat — the made to order food wasn’t much better but the chef was pleasant. The bathrooms near the restaurant were both in dire need of cleaning trash overflowing etc. Clearly they are used to unhappy guests evidenced by their willingness to comp drinks when we weren’t even complaining. Solving problems before they happen is better than free drinks. Will go back to booking Marriott properties in the future.

This hotel was the first and only location I called as a hotel for our wedding guests. After speaking with (originally Michelle) I knew this was the place for us! The rooms are massive, the breakfast amazing and the happy hour/​lounge is great. Michelle left shortly after I started planning and Jen took over her position. She was also fabulous! She was quick to respond to inquiries and even let me come up and meet her any time I needed.
For a more intimate feel (at our after party) Mary was the one to speak with. She blocked off a portion of the bar specifically for my guests. we actually had a small snafu when it came to ordering breakfast to the room the morning of my wedding. I got married at noon and didn’t want to run into the future hubby downstairs, so I ordered food for my wedding party, hair and makeup vendors. It came an hour late, and because of that, everything was refunded.
In addition to everyone behind the desk, Jen, Mary, Fred at the bar (who was so great) they have a fire pit in the courtyard… with s’mores! I mean, really, how cool is that!!!

Very nice rooms – first floor with access to the beautifully landscaped, grassy courtyard. Staff very nice.
We stay in Embassy Suites all over the country; this is my favorite ES. Although the reception doesn’t offer alcohol, the buffet offerings were fresh and fab – great variety and tasty appetizers.

The staff at this hotel is incredible and really go out of their way to make you feel welcome. The hotel also offers free cooked to order breakfast. I recommend this hotel to everyone.

The staff puts them over the top.
Traveling around the country for work, we see a lot of hotels. The management knew when i arrived that i was having a bad time and gave a discount.
We were stranded at the location and even the we were outside their valet zone, they took me anyway to get the parts.
The hotel is pretty old but you would Never know it. Very nice and up kept.
Full breakfast with cook to order section. Also has fridge and microwaves in rooms.

Nice Hotel. Stayed 5 nights during the snow storms in February 2015. The staff is fantastic. Chef Mike and Scott behind the bar were great. Very friendly and kind to everyone who stayed from my company. I would’ve given it 5 stars but the rooms are a little run down but not awful at all. It is the nicest hotel in Marlborough by far.

Favorite hotel in Marlbrough, MA. Great rooms. Staff is always cheerful and friendly. We used this hotel when we relocated from DE to MA. Free breakfast, free managers reception from 5 – 7 PM. Swimming pool and workout room. Very clean and great for business travel.

I have been staying here since Monday, January 25^th and I can’t say enough good things about the staff here. From the desk staff to the restaurant staff to the manager, everyone has been awesome during the blizzard.
Some staff have been staying at the hotel because they live too far away to drive. They are having to deal with the inconvenience of the weather just like the rest of us, but they are being helpful and cheerful. They made a frustrating time bearable and have been incredible.

Much worst than the Hampton Inn properties that I’ve been staying in recently. This place is tired and less clean than I’ve come to expect at Hilton properties. I won’t stay here again.

The Embassy was great!
The room was more then satisfactory and I enjoyed every moment being there. The beds were very comfortable and the room was very clean. We also had a unexpected balcony and it was very nice. One of the best things about this place is the free breakfast in the morning.
Tips for breakfast: I have been here many times but this time around the hotel was packed and breakfast was really busy. The line was super long and took about 30 minutes to get our food. Not the worst thing, but if you have places to go you want to be in and out. So, Come at times that aren’t so busy so come early! We came around 10oclock and it was crazy! However the food was perfect. In the past we would just get up for the free breakfast then go back to bed if needed.
The pool isn’t everything but it does the job and same for the fitness center. However, the hotel overall is very nice. The lounge areas give an overall nice atmosphere to relax.
The biggest downside is no free wifi in the rooms! The hotel should really consider getting free wifi in the rooms!

Booked 2 nights for LAX Tournament. Noisy, from bar at night to loud roaming people during the night, to dishes clanging at 5:30am. WiFi is $ 10/​day. Like sleeping in a echo cave.

Terrible. Will never stay here again.
Room was descent unfortunately I stayed a night of a wedding and my room was in between two party goers rooms. Banging on each others doors and yelling.
Next morning I was excited to enjoy the free breakfast which looked delicious. Make your own omelet station… perfect for someone on a strict diet (body builder competitor in prep) I thought after reading they have egg whites. Ordered an egg white omelet with mushroom and spinach. As I watch the guy make the omelet he squirts about ¼ of a cup of yellow substance in pan over my veggies. First I think, egg? No I ordered whites. I ask… is that butter? He replies. «Yes, I mean no, there’s nothing on there» I saw him put it on there. Any who the cook continued to argue with me after asking for dry or cooking spray to be used. He poured the butter out, umm hello, I’m not an idiot, butter still remained on the veggies. If I could eat butter then that’d be fine but I can’t.
So I told him to forget about it, that making a healthy omelet obviously was too difficult. I ended up with oatmeal. I was pissed.
Told the front desk and the comped a movie I had rented.
I checkout.
Get home, unpack and see that I left my iphone5 charger in the room. I call the hotel. Not turned in by housekeeping.
So cook is a rude liar and housekeeping are thieves.

Business lunch was a bit… confusing. I had the veggie wrap, not bad, nothing to write home about, but it wasnt greasy and it had some flavor and lots of crunch to it. But the calamari were GROSS, greasy, limpy and gummy… my partner had a chowder and I didn’t even venture to try it… Servers and staff are friendly and polite and happy to see you. Their food, however, wasn’t as perky…

I had a great stay. Stayed for business am this hotel met all my needs. Room was clean and comfortable. Bed was fine. Breakfast was cooked to order, which was perfect, hot and cooked just the way I like it. I forgot deodorant and the guy at the front desk gave me one. They have an ok fitness center but offer access to a health club down the street.
I would definitely stay here again.

Size of the room is great, suite was clean.
Wifi was one of the worst I’ve experienced at any Hilton property. Totally shotty.
Despite staying here during the work week there were tons of children here (I guess it is summer and all), which I’m not used to with business travel. They were loud and liked pushing all of the buttons on the elevator before getting off to make things even more annoying when I had to stop at every floor for no good reason. It happened at least 4 times, not just once. Annoying.
I didn’t do the free breakfast or manager’s reception, but the ES breakfasts are usually pretty great since you can get made-​to-​order eggs. I had to get my fix at the Starbucks instead, which is within walking distance of the hotel. There’s also a grocery store right there — practically in the parking lot — and since you have a fridge you can buy food and skip the mediocre food options in the area.

During Blizzard Nemo, my company put up many our employees in nearby hotels, including the Embassy Suites in Marlborough. We were put in rooms with 3 – 4 people in each room; it was so we could get a few hours of sleep between hour 16 hour shifts — we work for the big electric company.
I want to tell you what’s nice first. The rooms are suites and they are spacoius. A small kitchen, two queen beds in the bedroom, a seperate living room, 2 flat screen TVs, a coffee maker, an iron and individual bottles of shampoo, condtioner, body wash, and conditioner.
Now the mediocre. 1 towel looked dirty, but the rest were fine. It was a wash cloth. Could’ve been clean and just stained, but still, kind of odd.
Now here’s where my problem lies. We have a block of rooms, but not just us — I’m sure there are other people trying to escape the chance of a power outage, or visiting relatives, and stay, or who knows what. You know we are working late, we have told you this. Yes, there is a ton of snow falling … but do you think you could plow your entrances and keep plowing them, as people will be arriving at all hours of the night? People who are paying, whether by a company or themselves, money is being spent. Granted parking spaces will fill up with snow, but keep the ones that are not filled, plowed out?
I got stuck after entering the driveway, in the middle of the driveway, at about 11:45pm. The front desk lady could not have been more rude. I’m sorry to have bothered you, I just wanted to check in! How dare I?! … She told me they stopped plowing awhile ago and would not be back out until the morning. Okay … WE HAVE TO WORK IN THE MORNING, in less than 7 hours at this point, and not 1 or 2 of us. Like 20 rooms of 3 – 4 people each. They told me they could push my car with a plow. GEE THANKS! No thanks I meant.
The lady didn’t want to hear my complaints. I get it, its not her fault, i’m well aware of it. But are you aware we are your guests, and unfortunately if you’re behind the desk, you represent the place that is being paid to house me!
Morning came and nothing was plowed. There was one member of maintanence snowblowing people out, and that was generous of them. But they should have had a few more people, or unfortunately, kept plowing through the night. No company wants to spend money, hotels included, but you do realize your guests would appreciate it.
Maybe in normal weather they are fine, and again the rooms are nice. But my experience here was very lackluster, and its important for me to tell the Unilocalers of the world this.

I have always felt that mid-​range business hotels are a bit of a crap shoot as to location, service, amenities, food, etc. This Embassy Suites was definitely above par. Although the hotel did not look like much from the outside and has a very dated design — all the rooms faced a completely open interior space from first floor to the roof. This open space is usually filled with some kind of fake jungle and a run-​down cougar bar. Although a bit dated, their common space was very well maintained and the bar was not a creepy mess.
My room, on the other hand, was very modern. I would say that all of the rooms must have had a makeover within the last couple of years. The layout was also very nice. It was laid out like my NYC apartment: come through the front door, kitchen to the right, living room straight ahead, bedroom and bathroom off to the right — with a real bedroom. Very nice.
The food was ok, I only had breakfast, but it was a complimentary hot buffet that had fruit, cereal, eggs/​bacon/​sausage as well as a cook making omelets to order. The desk staff was friendly and helpful as well. I usually stay at the DoubleTree in Westborough when in the area, but this place gives them a real run for their money.