Krystal

If you have a lot of time and don’t mind waiting for an very long time for your foods go for it. Last time I waited over a hour for a few burgers, decided to give it a second chance n came back recently when I was the only one in the restaurant, still took them over 15mins. Service wasn’t that bad.

little girl hamburgers! or at least that’s what I called them as a kid. This Krystal is always a joy to eat at. Clean, friendly and fast. Plus $ 0.50 cent Krystal’s from 2−4p is my jam. Chili cheese fries leave a little to be desired too much chili not enough cheese.
Mom notes: drive thru!, plenty of napkins, clean bathrooms

Fresh food every time. They prepare food directly after ordered. They don’t cook before hand, or leave any food sitting under heat lamp. Very friendly staff. Clean. they bring food to the table. always hot food never disappointed. there is no chaos behind the counter. There’s no loud speaking employees in the back. Management has everything running well, smooth, and I can’t mention enough there is absolutely no chaos behind that counter.

On my lunch break I decided to give thus place a try since a couple had recommended the place to me saying it was the same as castle burger. Unfortunately I didn’t even taste the food because the service I received was so bad I left before i paid or received my food. I went through drive-​thru and order the «pick any 3» combo and two #1s, one combo with cheese and one without. As I took a closer look at the menu I realized I wanted a number 1 also. As I was saying what I wanted the girl was telling me my total was like $ 19.54 and drive around. I’m like what? Okay whatever I’ll just explain my order change at the window. Well when I told the girl that was actually handling the money (and food mind you AT THE SAME TIME!) that my order needed to be changed she stared at me and then shut the window. Another girl comes to the window, puts her elbows on the window seal and her hands on her jaws, leans out the window for emphasis and stares at me. So I wait for her to speak. A brief 15 secs (yeah, REALLY) later, I say yes? She says what was the problem ma’am? I tell her and she catches and attitude saying «oh my God» and closes the window as she walks to the register to try to correct her mistake. For some reason (I guess I’m getting soft) I tried to get their attention to let them know that the could keep them raggedy ass burgers Ill go somewhere else but of course… They never looked my way. So I just pulled off. Sometimes I forget that the fast food industry hires teens and that I shouldn’t expect much from these places.

The only reason this Krystal Burger location is getting 4 starts from me is because of the wonderful customer service I received from an employee there, Toni.
My boyfriend and I were going through the drive-​thru late at night, and when we got up to the window, Toni explained that she wanted us to have fresh food, if we wouldn’t mind waiting, specifically for the bacon to cook. We decided to wait, and about 5 – 10 minutes went by when Toni brought us out food and talked to us for a few minutes. She was really sweet, apologized for the wait, and thanked us for waiting patiently. It seemed like the obvious way for her to act, but we usually don’t get that sort of kindness at a fast food place. Normally, they would have sold us the cold food or the burnt bacon and said «the hell with it,» but she was different, and my boyfriend and I both appreciated it greatly, and we wanted to make note of it, in hopes that others could too.
As for the food itself, I’d give it 2.5−3.0 stars. It’s the same ol’ krystal burger i’ve always had. Yes, the patties are very thin, and the buns are thick, but they fit the burger. That’s how they’ve always been. I don’t usually get the fries because they’re usually bland, but many fast food places are doing that now. If you want saltier fries, then you can always add some, ya know? My boyfriend loves the little «pup» hotdogs, and I agree that they’re pretty tasty. My favorite thing on the menu is simply the bacon and cheese krystal burger. It’s definitely great «muchie food,» like for after a night out of drinking or whatever. The best thing about them is that they’re fairly priced, and they do great as leftovers warmed up in the microwave.
Krystal is never my first choice, but every now and then it’s nice to have a different option that comes with great customer service. :)

So, you know that thing where you had something all the time as a kid and then it went away? And then all of your memories are of how amazing this certain thing was and «if only» it was still around life would be so great? That’s how I am with Krystal Burger, or at least I was.
I went in here for lunch and… well, I was left disappointed. I had always remembered Krystal being so good and the expectation didn’t meet the reality. I got combo #1, which is 4 Krystal burgers, fries and a drink. First of all, the fries really had no flavor and they were definitely underwhelming. The burgers were good, but they were more bread than meat. You can’t have a small patty of meat with a super fluffy bun. I mean… it was good, but it wasn’t great.
Would I go back? Uh… maybe, but I wouldn’t go out of my way. It IS nice, however, to have more fast food options on the Westbank for lunch.