Copart Insurance Pool

Charming. They sent me my things from the car that they picked up earlier than I specified for them to pick up to donate to the American Cancer Society in a box partially soaked with oil. You’re welcome for giving you my car? I just can’t even…

I got into a car accident and totaled my car. I went to get my CD’s from my 6 CD changer stereo at Copart. (In the whole crazy thing I had forgotten to get them.) When I got to the yard and they brought my car up I went to get them and guess what??? They were already removed. I asked the guy what they do with the CDs? He said «oh we don’t touch them they should be in the car» Right… I THINK IT SUCKS YOUR CAR GETS TOTALED AND THEY STEAL FROM YOU ON TOP OF EVERYTHING ELSE!!! My favorite part was he was smoking a cigarette and all the smoke was going in my face… Enjoy them, you idiots.

Worst experience I have yet to experience in my life!!! I was picking up a car for a family member it took 2 hours just for my car to be loaded on the bed, their were two guys in front of me in the office and it took over an hour just to wait in line to be helped. Avoid this place at all cost!!! I would not recommend this place to anyone ever!!! Copart really needs to look In to its customer service. And for crying out loud hire people that can speak English and help people!!!

These people are extremely lazy and have zero respect for you or your bussiness. My cars abs went out and I go into an accident my insurance deemed it a total loss and had this company calling me off the hook to come pick up my car. I finaly had time to call them to schedule and told them I would meet the tow truck with the key after I empty out my personal belonging. I got sick and couldn’t do it. The driver found my other set of keys n towed it anyways. When I show up at 4:40 I waited for 15 minutes while everyone ignored me. Finaly I got ahold of a lady who was overwhelmed by being the only female upfront who everyone else sat n made calls doing who knows what nor do I care but it’s disgusting that they see me and don’t even acknowledge me I had to finaly ask this girl trying hard to ignore me for help which she then asked someone else to do it and he ignored me. Finaly the lady upfront asks if she can help me ask for my ID I find out my insurance put my sisters name on it instead of mine so then I had to bring her in and she had no ID so we told to call our insurance company or look at the title in my car but they couldn’t be bothered and ignored my request and then she goes back to another costumer and then a man using the computer ignores me for another ten minutes until I finally had enough and asked him to get a supervisor and his reply is «you know we close at 5 » which I almost blew my lid and told him to hurry up n go get her cuz I’d been there before 5. The supervisor then before I can tell her anything she says we close at 5 and ask costumers to be here at 4 30 pm it took everything in me to be polite I told her I’d been there before 5 and finaly telling her to hurry up and giving me shit I told her to call pat my insurance agent at farmers which she replied I don’t know who that is. Really professional. Can’t just ask for the number and call to verify who I am, have to have an attitude. She finally gets my car out n let’s us get our things where someone had broke my brand new glass container and my sister cuts her arm on trying to pull things out of the trunk. I’ll be letting my insurance agent know not to do bussiness with this company again.

Beware: HORRIBLE CUSTOMER SERVICE!!! Do NOT do business with Copart whatsoever, they are completely UNPROFESSIONAL. I was recording them as they were unloading my car and they broke it even more! I have proof of this, thank God I was recording!!! The tow truck driver didn’t even speak English and was throwing water to the tires to try to make the car slide down the tow truck ramp but not before asking me to help by pushing my own car off the tow truck driver that Copart sent me. What kind of people does Copart have working for them??? Completely unprofessional morons. Please take my advice and DO NOT do business with them! I would give them NO STARS if possible.

1 star — 1 star = ZERO!
My insurance company deemed my vehicle a total loss after an accident and had me call these clowns if I wanted to release it. So I called them and scheduled pick up for the next day, so I could remove all my personal belongings that evening. On the drive home, I was saddened thinking about sending my vehicle off and as arrived home, my sadness quickly turned to anger when I found my vehicle was GONE! When I called to find out what happened, they told me they had a driver in the area and just sent him! I lost it at that point and told them that I had not even removed my personal belongings, so they tell me I can drive 50 miles to there location to retrieve my items. I REALLY lost it then! «I’m supposed to drive 50 miles to get my stuff when you took my vehicle before I said you could!!!» They told me my only other option was for them to unload my vehicle and they would mail me my belongings. I stopped them right there and said «Thank you for nothing!» and hung up. Right away, I called my insurance agent and asked them to help. Apparently, when they’re ordered so by the insurance company, they will do whatever you say. They returned my vehicle the next day, half of my belongings already bagged up and a half case of bottled water missing. They were super nice on the phone when I scheduled original pick up, then jerks to me when they screwed up. So I thought «Screw these idiots!» and made them wait an extra day to pick up vehicle again!
If you don’t HAVE TO deal with these jerk-​offs, DON’T!

Less then 10 min after talking to my insurance company I got a call from Copart and they picked up my car the next morning! Which really helped with processing my insurance. Great Company!

The worst customer service that I have ever experienced. I had to wait for an hour and half to just pull my car out

hey,
These guys really helped me out with the contents of my burned car. They were friendly and returned phone calls and worked with my insurance company. I think getting some parts from a car at auction would be ok from here if I need any parts. I would recommend them.
Thanks to Cody and all for your help!

My car was trashed– I called, got a $ 450.00 quote over the phone to deliver it to them. I told them I could get it to the Hayward spot (going about 20 mph, the drive was going– strut, suspension?) — any hoot, I got it to Hayward, they told me THEN that it was needed at Martinez, that Martinez would mail me the check over night. Uh huh. That was on the 20^th, this is the 26^th, and I don’t have the check.
WTF?
You have my car, get me my money.
Idiots.
Great on the phone, delightful people, it felt professional. BUUUUTTTTT…

Copart picked up and bought my junked car through Paymax car buyers.
Actually, it was GRAND THEFT AUTO, as they did not leave payment as promised!
They now have my car and have not paid me for it.
Not to mention, they picked the car up TWO DAYS after the pickup date I was guaranteed.
DO NOT DO BUSINESS WITH COPART. THEY ARE CRIMINALS!!!

scam is the only word that can describe this business.
do not support this business they rip people off everyday.
1^st car i bought this year i paid alot of money for it and they stated it is a runing and driving vehicle.
my driver brings it to me and we try to start it and we here this crazy metal noise from the engine.
so the car never started and motor wont spin. paid mechaninc $ 800 to take it apart.
we show up and the motor inside is rusted. one of the piston rods is ripped off.
so mechanic said this car has not ran for years…
how did they test drive and mark it as a run and drive carr???
so i called the copart yard spoke to the manager hes useless.
2^nd time i buy a mercedes cl500 running car and my driver gets there and they try to give him the car with out the keys. my driver is telling them give me the keys.
they are saying they lost the keys and forcing us to take the car with out the keys… this will cost me $ 1000 and weeks to get a key… 2^nd option or wait a till next week and pick it up they will make the keys.
offcourse we will take that option…
monday comes and i call the manager greg and hes like wiat till thursday we might get the key??? really???
i tell him why did you tell me it would be done by monday?
hes like well if your upset you should have just taken the refund option…
he never told me that option i wanted that from the beginning!
so now im here stuck waiting a week just to get the car. and who knows what else will be stolen from the car!!!
they dont care about their customers. very sad how they make so much money from ppl and dont care about them.
thats the worst way to treat customers…
im calling their headquarters right now and after that the better business burea report them as a fraud.

Copart auto auctions. VB2 software used to bid on-​line is lousy. Information of vehicles being auctioned off is limited. No list for that day’s auction is presented on their website using VB2 software. Item numbers for vehicles being auctioned are not sequential. Previous winning bid or bid history is not displayed.
Apparently the auction may be concluded with a winning bid, but the vehicle may still not be transferred to the winning bidder due to the opportunity for the seller to counter the high bid amount. (a reserve auction) without disclosing that there is a reserve price.
Lack of transparency… Copart refueses to disclose the winning bid amount for any vehicle. Why in the world is this information kept secret?
Other auction sites have far superior software that allows potential bidders to see all of the items up for aution, mark those to be watched or bid upon. Furthermore a complete bidding history of all winning bids is disclosed for that auction.

I do not recommend this company to anyone. Their service is horrible! Takes them forever to deliver the car. Customer service is bad. I called three times a day. Everytime they’ll tell me the same thing, which is «It’ll be there by 5pm». Finally on the 5^th day it’ll got delivered. They should not make promises on things they can’t do. We have to go through troubles in renting a replacement, while waiting. Stay away from them if possible.