Logan’s Roadhouse

I really hate to complain, but dang tonight just sucked! We have had positive experiences at this location before, both food and service wise. Tonight we came in to Logan’s and the host sat us in the bar area. Our server, I believe her name was Jasmine or Jaclyn, I can’t remember because she never introduced herself to us… I heard her give her name to the tables around us, who she checked on numerous times. After we ordered, she never came back to the table. She actually sat at another table and hung out, then I guess she put our order in. I only know this because the table she was sitting at and hanging out around got their food before us. When we received our food, the chicken on the salad was soooo salty I couldn’t even eat it. The rest of the salad was good though. The worst part was my husbands sirloin. Ordered medium rare. It was maybe just seared, I’m guessing? We always ordered medium rare steak, and it definitely wasn’t. Drinks were also never refilled either. The food issue wasn’t the servers fault, I get that. But if she would have been more attentive to her tables she might would have been able to fix the problem before we were just ready to get the heck out of there. Based on the reviews of this place, this isn’t the first time this has happened.
Service — on the verge of terrible. The service industry isn’t for everyone!
Food — the rolls were the only impressive thing we had, which were free.
Overall, I’ll probably never eat here again.
**** you’ll see below that this restaurant replied to this review asking me to contact them. Unfortunately, there is not a «message this business» option on their page. ****

Went for a late lunch and it was empty. The service was spotty at best. Food was extremely greasy and over salted. Inedible. When the waitress finally came we quietly expressed our distaste and the manager paid for our uneaten food with no question. That leads me to believe that she knew there was a kitchen problem. Waste of a perfectly good afternoon

I had lunch today here, my first time at a Logans Roadhouse. First impression was great, casual atmosphere, friendly staff. Food was typical of a higher end chain sandwich /​steakhouse. My disgusting experience came from my visit to the ladies restroom after eating. The restroom smelled from who knows what. One of the stalls had toilet paper and some garbage on the floor and the sinks were dirty. Usually you see this after the business has been open for some hours, but they opened at 11 am and we were there at 12:10. Leads me to believe they closed the night before and they had never been cleaned before opening. I told my husband and he stated that when he went to the men’s room, there were 2 kitchen help using the urinals and DID NOT wash there hands before leaving. First impressions can be deceiving! !

Here is our group of 4 report out:
Hot chicken wings from the appetizers were not that good. They were spicy hot but lacked flavor. Lemon aid not tasty, ice tea ok. Chicken and ribs were good on the ribs and once again flavorless chicken. Cesar salads were good. The complimentary dinner rolls were good and they brought more when the basket was empty. Medium porterhouse was mostly well done and hit the medium closer to the bone. Thus it was mostly tough. French fries were not that great. Tenderloin steak with mushrooms were good. Peanuts were fresh.
Service was good but to be fair it is pretty hard to compare a steak when you ate at Ruth Chris’ a couple of nights prior.
We were seated Putin a garage area. There was a fireplace but it would have helped if it was turned on as the place was freezing.
You get what you pay for. They have a lot of menu items and the table next to us had a platter of nachos that looked appealing.
We can say we tried it and have no interest in going back.

Food was very good… The service, however, was phenomenal. Our server’s name was Olivia. My wife and I live in Destin and we go out to eat at least 3 times a week. We’ve come to expect good service due to the fact we’re regulars at many establishments. Olivia treated us as if she waits on us all the time. Tremendous attentiveness to our needs. Very engaging with our two teenage girls as well. All said, she made it a great experience for us and I will absolutely request her next visit.
Thanks again…
D

This location was terrible. Service was horrible. We walk in and stand there, directly in front of 5 employees and nobody says a word, I’m like hello, still nobody says anything. A lady grabs menus and starts walking, obviously we all follow her because «still» nobody has said a word to us. We follow her around the corner, she then stops and says «oh I’m not a hostess, you’ll need to go back to the front». ARE YOU SERIOUS!!! I live in Florida as of yesterday but that location will NEVER get our business again.

Great meal and service ESPECIALLY for the price! Food came out very quickly steak was well cooked mashed potatoes were buttery and amazing! I opted 4 stars because my salad wasn’t great, but it must have just been a mistake because my boyfriend’s salad was much better. Maybe just a day older lettuce? Regardless I would recommend to a friend!

Horrible! How is it the table that showed up 30 minutes after me get served first. Waitress, oh sorry Server, you want a tip… get a different job!

Food came out quickly. Alcoholic drinks were good. The steak was amazing and melted in my mouth. I love the bread they bring out before your food. That alone I could get full off of. Steak was kinda small but it’s okay, it was only a 6oz.

Great service. Timely, and delicious. Had the Southwestern salad and it was cooked perfect. Free peanuts, which you can throw on the shells on the ground. Drew the Manager did an outstanding job and Hailey was a great friendly waitress :)

Great meal! Great service! Steak cooked perfectly. Bread and butter awesome! I would definitely go back here. My husband and I ate everything on our plates. I left a happy camper!

I wasn’t overly impressed, but I wasn’t really let down either. It was just ok, nothing that makes you want to run to the mountain top and shout how great it was. If you want to get a decent tasting steak at a more fair price, then this place isn’t bad at all. It’s much like any other «roadhouse» restaurant I’ve been too, where barrels are everywhere and they encourage you to throw peanuts on the floor.
If you are wanting to shout how good anything is, try their rolls. With cinnamon butter. Their rolls are probably the best thing they have going for them as their rolls stand out above any comparable restaurant.
I’ve had steaks, salads, burgers, BBQ chicken from here and it was all pretty good, I can’t complain about any of it. I can say their burger with the fried egg was by far the best thing I’ve had from here, though. I’ve also had the vegetable and mushroom skewer, which was probably another favorite (my wife doesn’t make mushrooms at home) and they were both very good, the only knock I have is that they were drenched in Italian dressing that overpowered that grill char taste I was looking for and also took away some of the crunchiness as well. Still enjoyed them!
They dooooo have some pretty potent drinks that used to be made with a fair amount of everclear, but now they have them made with moonshine I believe… haven’t had those, but the everclear drinks were well made and tasted good.
As far as the service, of the times I’ve been, I haven’t ever had any issues. My water never hit rock bottom for an extended period of time. It’s a policy that if you order a steak that they have you cut into it at the table to see if it’s cooked to your liking, and not one server has skipped that in my experience. The staff had always been welcoming, management has made their rounds to make sure everything was up to snuff. It’s also nice because the restaurant is never really that packed so you’re never going to be looking at an extended wait.

My wife and I went there for dinner and ordered steak. We both ordered the same 8 OZ fire grilled steak, and both where ordered medium. We waited about 20 mins for food and when it came the steaks where beyond well done. We normally never send anything back, but in this case the difference between medium and what they brought was too much. We ate the rest of the meal while we waited another 20 mins for them to bring new steaks. When the manager brought them out, he brought them to the table next to us and offered to «take care of the meal». After they told them the steaks were not theirs, he brought them to us and said sorry for the delay and walked off. Before he left he did say here are your steaks one medium and one medium well, I told him they where both supposed to be medium and he again said sorry, and walked off. The server was trying to do well, but the food was wrong. twice and the manager was like o well. The thing that made it the worst was when he offered to comp the meal when he brought it to the wrong table! I was not asking for a comp or a discount just a manager that gave a crap. Lost my business. Too many other places in the area that do much better.

Went here for dinner on our anniversary. Husband had a 16 oz. steak and sweet potato. I had an 8 oz. Steak, lobster tails sweet potato and asparagus. We happened to be there during happy hour, so less expensive drinks and appetizers! Fried pickles are delicious. Our steaks were cooked to our liking. The server even asked us to check our steaks before leaving our table. I liked that. If you like margaritas, try the moonshine Margarita here. It’s nice and smooth! We also went during the week so it was less crowded. That made it nice.

Sunday afternoon. My husband got a taste for BBQ on his mind watching Primary Colors and my tweenage daughter wanted to help her friend blow money at the mall. Hadn’t been to Logan’s in, oh, about two years? Seated quickly in one of the side rooms — it was pretty busy. Server greeted us and was pleasant enough. I just wanted water, the little boys had soda and my husband asked what beers they had on tap. This girl had little to no idea. She was like, «Bud, Bud Lite, Miller, Miller Lite, uhhhhhmmmmm…» My husband asked if they had Fat Tire and she said, «Oh, yes! I think so.» Well, folks, that started this downward spiral…
We ordered an appetizer sampler. My water and the kids’ sodas made it out. Server returns after a spell and tells my husband that they do NOT have Fat Tire on draft. He asks her again what is available and AGAIN she hasn’t a solid answer. «I think we have Yuengling?» He ordered that. Appetizer and beer show at about the same time. Appetizer just okay. It was hot, at least! Server takes our order. I ordered a grilled chicken salad with NO tortilla strips and the dressing on the side. Husband got a half-​rack of ribs with mashed potatoes and a Caesar salad. Kids got kiddie food.
Caesar makes it out. Pathetically tiny, swimming in dressing. Server asks if husband would like another beer and he said yes. So we sit. And we wait. The entire section where we’re sitting is suddenly empty. The server returns and fills my water. She tells us that the kitchen got a little backed up, but our food is coming. Husband asks for his beer. Server disappears. We wait. Finally the food comes. The kids’ food is barely warm. The fries were cold and hard. Husband’s ribs burnt and dried out, mashed potatoes cold, dry and flaky. My salad was «on the way.» Bring my salad — it’s loaded with tortilla strips and already dressed. My husband tells her that’s not how I ordered it. She looks at her ticket and replies that she rang it in properly. She asks if I want another one. I said that I would rather just eat with my family. Server disappears again without a word. My chicken was overcooked and the lettuce was brown as well.
Meanwhile, two other employees are cleaning the tables in the section and complaining to each other about how they were called in and how crappy the customers were. Our server shows back up and is also doing side work, cleaning. My husband, who is pissed by now, says loudly, «Excuse me, but you forgot my beer again.» She stalked off like a two-​year old, like UGH! She returns with his beer, plants in on the table and turns and walks away, saying absolutely NOTHING to us.
We did tell the manager, who was obviously trying to be gracious, and she comped the entire meal, requesting that we please come back for another try… But I am not so sure.
Two of my co-​workers ate lunch there today and said it was really good, so… Still not so sure…

We were not impressed. We actually came here thinking it was a Longhorn Steakhouse, realized it wasn’t, and decided to stay and eat anyway. You can tell by the number of stars that we were disappointed both by the service and the quality of food & drink that we received.
Slow service.
–Hostess forgot to bring us silverware and we didn’t get any until after we flagged down a server a few minutes after he dropped off our salads.
–We ordered a drink that was supposed to be mixed/​shaken tableside per the menu, and the waiter just dropped it off unceremoniously, already made, in a giant partially full mason jar with no straw.
–No refills on water, and time between seating & giving our order, and giving our order & receiving it was unusually long.
Poor quality food.
–I ordered off the «health nut» menu and got broccoli as a side. It was served as a stem-​on steamed head of broccoli that left a yellow puddle of butter on my plate. The florets were pretty soggy and the stem was still crunchy/chewy…I don’t know how they thought this was acceptable to serve at a restaurant. I was hoping for something sauteed or seasoned with something other than butter (even though I didn’t order off the health nut because I’m watching calories, the lack of flavor and heavy helping of butter was just a turnoff!).
–My pork chop was small and unevenly cut & cooked. The thick side was the bone-​in side and the thin side was then overcooked. It was well seasoned, but for $ 10 – 11 I definitely wouldn’t order it again.
–My fiancé’s steak was the size of his plate, but not in a good way. It was a poor cut of meat (chewy, tough) that I’m guessing they tried to soften by pounding flat. We both agreed that it would be better to receive a smaller & better cut of meat in a thicker serving than the one he got.
–My fiancé’s steak was ordered medium rare and the steak we received had no pink in the middle; it was cooked at least medium well, though the tag on the plate said medium rare, so we know they took the order properly.
–The vegetables my fiancé ordered were also not well cooked or seasoned, and we found the portions of veggies to be ridiculously small compared to the amount of meat on the plate.

Very good pork ribs, average helpings at a fair price. Friendly service and a nice atmosphere.

Had a nice family dinner here. My wife loves that they have lower priced options that are small portions. Worth going.

Ate here to celebrate my husbands birthday. The food was good. Our steaks were cooked just the way we wanted. My problem was the wait staff. The people sitting behind us got more sercive than we did. When i eat at a resturant the waiter/​waitresses have to work for my tip. Im not going to give you a tip just because you think you deserve one. If i have to ask for a refill i might as well have refilled it myslef lol end rant!

**positive — i like the food and our waitress was nice and on top of things…
**negative — there was an employee (off duty, i think) at the bar and 2 feet from my seat. Thru the WHOLE meal other works hung around and talked to him. one gal was loud and was yapping for like 20 min… and im not exaggerating!
several times i noticed the staff would gather 3 o r 4 of them at a time and just stand there talking to each other…
Managers — Teach them — «If you can lean, you can clean»! looks busy or yap somewhere else — dont ligure around while Paying customers are eating and trying to enjoy a meal.