The UPS Store

Trying to get something notarized because you read that they offer the service at this store? Ehhhh, no, they don’t. They just send you over to the U.S. Bank inside Schnucks to do it there.
Wouldn’t be a huge deal as the bank is just around the corner, but they don’t have a notary staffed at this location all the time. So when I got there I was told to go to a different US bank location. So, I gave up. Something so simple shouldn’t have to be so complicated.
Suuuuuper convenient. Thanks, UPS store.

Have used this location for a number of years, usually to my satisfaction. Today’s experience was not so satisfactory. Without comment or my permission, the clerk ripped off my shipping tape and then told me that she would put her tape on it for $ 1. Probably about 3 cents worth. When I said she just tore mine off she got rather snarky with me and put a scant amount on it and wished me Merry Christmas. Not the manager who’s always quite pleasant.

They don’t provide a shopping receipt and wanted to charge is $ 1 to tape a box. Not accommodating

Overpriced! Never get them to pack something. Put filling in a box that was tiny, that cost $ 3. The same size box with filling, cost $ 10. In total the second box with shipping cost $ 30, for a shipment to FL that weighs more no more than 4lb. What a complete rip off. They also messed up my customs when shipping international.

Have never been in here longer than 60 seconds when dropping off a package. Fast friendly service… and of course «Logistics!»

The MARYLAND HEIGHT UPS STORE is without question the most unprofessional operation I have ever encountered in 15 years of shipping antique clocks. A damage claim was submitted same day as delivery of the clock ‘on-​line’ to UPS. The Main UPS Damage Exception Group requested specific details and pictures of the carton, the packaging and damage incurred. 22 large and clear pictures were sent to UPS for a $ 100 claim on a $ 308 insurance value. Clock door splintered, damage to the movement, dial, bezel and hands. Following their inspection, UPS sent me another email saying they had COMPLETED their inspection and have forwarded the information to the ‘shipper’, which I have now learned is the actual UPS Store in Missouri. The gentleman from whom I actually purchased the clock and who packaged and shipped the clock to me has been to that UPS Store 5 times to obtain some kind of resolution following the ‘inspection’ of the shipment. The only person at this store is ‘Janine’ who apparently can only run a copier and maybe sweep a floor? She refused to assist this gentleman, stating «the manager is gone and wont be back for another week and I can do NOTHING!» What? «And even if she was here, this claim would not be resolved for at least 30 days!» This claim is so cut and dry that it isn’t even funny. UPS couriers MANHANDLED this WELL PACKED clock in a, heavy duty DOUBLE WALL CARTON CAUSING its DAMAGE! Apparently, the UPS Store Franchise Owner is the one who would get ‘nicked’ for the claim, so this jackass is going to do everything in his power NOT to take responsibility or PROVIDE ANY CUSTOMER SERVICE or ASSISTANCE to the gentleman who actually paid an inordinate amount in just shipping cost (not packaging) to this Maryland Heights UPS Store. I have been shipping via FedEx Ground/​FedEx Home Delivery for now 12 years, and NEVER would that company behave or treat their valued customers in this fashion! That has been MY EXPERIENCE. I have now informed the gentleman who sold me this clock that I am at the end of my rope with UPS. UPS here in San Francisco told me to tell the gentleman to go back to the UPS Store in Maryland Heights and REQUEST A CALL TAG NUMBER for pick-​up at my home in San Francisco of the packaged clock for its return to him. Guess what? The UPS Store (Janine) is refusing to issue a pick-​up Call Tag number! I have filed 2 complaints to UPS Corporate who oversee the UPS Stores Franchises. This isn’t over! Do not ship FROM A UPS STORE! If you have to ship UPS, go to a UPS Hub or better yet, ship from an actual FedEx Facility!
MINUS 9 STARS FOR UPS SHIPPING/​HANDLING & PROFESSIONALISM

I don’t ever ship through UPS because I go through my local postal service. I never really need to send anything expensive or delicate so I let my mail take care of the small things.
The other day I needed to ship an item I recently made, to Minnesota and I was trying to figure out my options for packing since it was a large picture.
The associate working at the time of me entering was spot on /​hands down the best UPS worker I have ever been in contact with, maybe Fed-​Ex & mail.
He was honest about what I should do, knew the range of money I had to spend to ship my item, and new what I needed to get my item packaged. He did this all without having to look anything up or ask another associate. It literally blew my socks off that whoever trained this man, knew what he was doing and knew that the associate would apply his knowledge to customer service, me.
It takes a lot to impress me and being how patient he was with my questions and never made me feel rushed or uncomfortable about the money, I would in a heart beat use UPS to ship out all my large delicates.
dp

Just opened a PMB there. There is always someone waiting in line but for the most part always acknowledged by the staff that consists of 2 older women, who are pretty efficient.
They are very sweet and attentive. The manager assisted me and kept saying thank you for your patience. It’s nice to be acknowledged for being patient.
It’s always well stocked with supplies and clean. They are very thorough in explaining their services. Always reassuring to make sure you don’t have any additional questions.

When ever I am seeking that one UPS store that is still open and won’t be busy and will offer decent customer service, this is where I go.
I am always in and out in 5 minutes or less. I did learn however that they charge $ 1.00 for tape. I had just came from home, rushing to drop a package off and didn’t have my wallet on me. The store clerk was kind enough to provide me the tape, FREE of charge. I mean it’s something that simple that makes me say — I WILL BE BACK! And I’ll bring a dollar next time!

I have been housing my biz mailbox at the UPS Store in Maryland Heights now for over a year and I love these guys! Store manager Shar and crew takes care of their customers while giving personalized attention. When I had to pay my mailbox fee late one time, they were very gracious and allowed me to do so without canceling my account. I also have mailed numerous packages there and they are always willing to go the extra mile for me to keep the costs down. They are amazing. There is no other shipping company I would rather do business with!