David’s Bridal

Wow what a great experience we had here today!!! Going from place to place all day and ending up here (saving the best for last.) A wonderful lady by the name Joanne saved the day, she was great and didn’t leave our side until we (a party of 4) were happy and all got our dresses. The customer service here was exceptional not like the Davids in Smithtown (SMH). Smithtown was not customer service welcoming at all, we had an appointment and they didn’t have enough help and the lady helping us was back and forth between us and another party. The manager wasn’t helpful either. I would not recommend people to go there. So don’t waste your time at Smithtown, go down to Massapequa and you won’t sorry!!!
God bless!!!

Nicole and the rest of the team working today were so gracious, professional and accommodating. After having a rather terrible experience at another DB location where I had an appointment earlier in the day, I called the Massapequa location and, through tears, asked if it was at all possible to be seen last minute without an appointment. Nicole not only agreed to take me but when I arrived with my mother and sister, the whole team was incredibly attentive and I was able to enjoy this experience as every bride should. I cannot say enough good things! So pleased! So thrilled with the whole experience and my purchase. I highly recommend the team and the experience they so kindly ensure each and every bride should rightfully bask in :)

I would not even put a star. That’s a forced star. I had the most horrible experience here. It’s not my first wedding where I had to help a bride with bridesmaids dresses. I came along with 3 other young ladies. I had an appointment set (⁰⁴⁄₀₉) and I was ready to go (SO I THOUGHT). Moving forward I had an idea what type of style I wanted and material, the lady that «helped» me was Caucasian and had short salt and pepper hair. When I met her at first and she was told she will be helping me, she looked at all of my girls from head to toe and had a ugh face on. I tried to oversee that although I noticed her facial expression because I really wanted to size the girls pick a dress and order. I had asked her to help me for chiffon dresses and I needed a specific color Iris. Although it’s not a common color, she asked me to pick another color because the color I was asking for and the dress I wanted will take a long time to arrive. I get that part, but if a customer asks for something just be helpful and not negative. Again I’m not the bride I’m just the planner.
I was directed with my girls to two fitting rooms so they can get sized and try the dresses on. The lady came and sized them. She picked some dresses out and dropped them for the girls to try and left. Next thing I saw was that she had left us and went onto another set of girls with a whole different change of attitude with them, more helpful and graceful. I wanted to compare and contrast sangria with raspberry. My so called stylist was no where to be found. I took it upon myself to go look for the colors I wanted which was raspberry and sangria in chiffon material. As I’m looking for the colors I ran into my stylist that was supposedly helping me. I found sangria and I asked her to help me find raspberry… this is what really blew it for me she told me that raspberry is the same as sangria. IT IS A WHOLE DIFFERENT SHADE MY DEAR LADY. I said to her no I want to find raspberry and she said well it’s probably on the floor. I just wanted to kindly ask her for a piece of her check, she didn’t even bother helping me look for the color. Nor did she come back to check on us. She left the clipboard on a seat didn’t write down the styles I chose nor the sizes of my girls. I noted it all myself and had to get the dresses elsewhere, LIC queens. I will be leaving my review there soon.
All in all, I really hope that this David’s bridal train there staff properly because customer service wise it was HORRIBLE.

This store has made my dress shopping experience and total nightmare. I wanted champagne dresses for my
Girls and was told the dress we picked came in that color and then they said it didn’t. Then why did they show us that dress? Then they said they had something similar, ordered the color, coordinated my flowers to the dresses, when the dresses came in it was NOTHING like what they showed me and the dresses were damaged. They showed me the wrong swatch for the dress and on the computer it looked champagne. These dresses were flat tan color, almost white. Horrible. I had to change the color of the dresses altogether to plum, but instead they ordered LAPIS. I had to go back down to the store to make sure someone did their job correctly and re ordered all over again the girls dresses in plum. I decided to add a champagne ribbon to the dresses and they
Told us they would have the ribbons attached to the dresses when the dresses arrive but instead the store is calling my girls to have them come pick up their ribbons that have arrived before the dresses so now all 8 of them have to make 2 trips to the store after the disaster it’s been and we’ve been back and forth 4 or 5 times. On top of that I asked if they would not charge us to attach the ribbon for all of the problems they gave me and they gave me some run around BS about how they couldn’t or how they would credit me or some nonsense it took 3 of us to understand what the manager was trying to explain and by that time I don’t even think the manager knew what she was trying to say. Not to mention management at that store is totally unaccommodating after all of these mistakes, front reception just looks you like you have 5 heads. When you call you sit on hold for at least 15 Minutes before anyone can help you, if they don’t forget about you and hang up because that has happened twice to me and once to my bridesmaid. I’m so upset that I don’t sleep at night because I can’t tell if I’m truly happy with the dresses. Sounds dramatic but this is already a stressful time and these places aren’t supposed to add to it. I specially went looking for one thing and was bounced around for months. They are not what I wanted and now because I had to change the color, flower center pieces linens and chair covers all had
To be changed and this was a major inconvenience. How do you order a dress aside from being the wrong color, how does it come damaged and the store staff ask you if you are still taking the dress… Seriously?! Stay away from this store, you literally get what you pay for and I am more than disappointed and sad because the beginning of my wedding planning experience was miserable.

I had such a great experience with Jamie and Dominika. All of the women in the Massapequa store were very friendly and helpful. As soon as I walked inside they greeted me and made me feel excited to be there. Everyone is very professional and working very hard. I have been to other David’s Bridal locations and did not experience the same great service. I will certainly be back!

I went this morning to see if I could exchange my bridesmaid dress since it was WAY too small. Much smaller than the sample I tried on. Domnicka saved my life. The wedding is a little over a month away so went above and beyond to find me the dress in the right size and made sure it gets here at least 1 week before the wedding. So thankful she took the time to figure out the situation!

I would never return here, nor try any other David’s Bridal as I’ve always heard something going wrong. Newly engaged, I haven’t found my gown yet, and I wanted to get an idea for my bridesmaid gowns. Gold is a tough color to find for some reason. I went on their app and found a bunch of dresses with the named color gold. I made an appointment to come down and check them out. We were assigned to Theresa. Wow, I’ve never met someone industry as least helpful as she was. She showed me the dress and the color wasn’t for me. Anddddd that was it. She had nothing else to show me because she had to help someone else with shoes. Great job David’s bridal. Here’s a hint, if your employees were more concerned about selling gowns, than shoes, or, hired more staff to help out, or even just pretended they cared, you might have a better business going on here. Cheaper prices aren’t everything. Thumbs down.

UPDATE:
District Manager left comment that they wanted to make things right. I never received a message, so I called corporate to have DM call me directly.
Jung called and we have reconciled everything and made things right for me.
Dominika at the massapequa store also reconciled one of the many issues I had.
I appreciate that they followed through, I added 3 more stars for that.
Will follow up after I get my alterations…

Wide variety of styles, fabrics, colors and sizes. And excellent service from Dominica, who was particularly helpful and patient as I tried to decide between two mother-​of-​the-​bride gowns that seemed equally perfect for me. Thanks again, Dominica.

UPDATE:
Kristen from Customer Service reached out to me and after I went over everything again she apologized for the way they handled everything and was actually very genuine and helpful. She then provided a discount that I felt was fair. In the end I did get the dress, but the road here was still very tainted.
Just to send an update. I left a review here and on Facebook. The comment below is the only answer I got here. He did not reach out to me privately as his comment says. I did get more response from the Facebook page. But still not great.
After back and forth emails they tried to have me contact the local store directly. I told them I did NOT want to deal with the store again. So they offered me a 10% discount and free shipping to buy the dress online. So I can buy it online for $ 126 (+ tax)… Still not the $ 119 originally quoted… and EVERYONE gets free shipping on any order over $ 99. So basically they are offering to give me $ 14 off the dress.

I came here to get a bridesmaid dress for my friend’s wedding. The wait wasn’t long to get a salesperson to help me, but I came here early on a weekday. I mentioned my friend’s name and they were able to look up the specific style and color of the dress. They unfortunately didn’t have that specific dress in my size to try on, so I guesstimated my size and was told I’d be contacted when the dress was ready for pickup.
I paid almost $ 100, and the dress in person was one that I was sure to never wear again. I get that most bridesmaid dresses are notoriously awful, but the fabric was so gaudy and «inexpensive» that I was glad I only had to wear it for a few hours. The fit was off, and alterations were super expensive, and I honestly did not want to spend more money on an already expensive dress that I’d never wear again. While I’m no millionaire, the air of cheap fabric and mass produced dresses made me realize that I’d never want to buy my own wedding dress here. The people working here aren’t the friendliest either. They sort of whisk you away and pay attention to the bride-​to-​bes. Hopefully I won’t have to come back!

We said yes to the dress! Just ordered my bridesmaid dress for my best friend’s wedding at David’s Bridal. We had been to another location earlier today, which was not much help to us. However, we decided to try this location where we were assisted by Lori who was such a huge help to us and was such a sweetheart. Lori went out of her way to make sure that we found the dress we loved in a color that had been very hard to track down. We are very pleased with our experience at this David’s Bridal location!

I got my wedding dress here and was helped by ANITA me and my sister loved her !!! She was attentive, helpful, courteous and kind her customer service skills where amazing !!! Davids bridal is lucky to have her as a part of there team !!! If ur looking for a wedding dress ask for her she knows her stuff !! I am going back for bridesmaid dresses and asking for her to help me because she is amazing !!!

One of my best friends is getting married in July and I’m one of the bridesmaids. She’s very easy going so she decided to pick a handful of dresses all in metallics and let us go to whichever location was most convenient to pick ours out. I went to the Massapequa location today bc it’s near my house and it was super easy. Joan, the very friendly and helpful sales associate, helped me right away find all the dresses on the list and brought me different sizes while I was in the dressing room. I was all done within a half hour and am very happy with the dress I ended up getting. The price was reasonable ($ 150 after tax) and it’s the kind of dress I could wear again to some other event. Dress should arrive by end of Feb which seems pretty fast to me. There are lots of other nice styles too in almost every size at this store. Very good experience overall. If you go here ask for Joan!

I visited this location to purchase my wedding dress and had a wonderful experience. I was helped by Joan who was kind, attentive and provided fabulous customer service. I highly recommend this store and Joan in particular. Five stars!

Went to Davids Bridal in Massapequa and was helped by Anita. She was attentive, helpful, kind and courteous to my daughter Ryann. She helped make wedding dress shopping the absolute best experience for my daughter. Anita we will be back for the bridesmaid dresses. Thank you from the bottom of my heart.

What a GREAT experience. I bought my gown, bridesmaids dresses, and accessories from the David’s of Massapequa. I know that David’s is known for their great prices, but the best part of my experience has been the customer service. In particular Joan was extremely helpful. I live out of town, and when my veil came in, Joan took special care to make sure that everything was delivered to me right away. I can’t say enough about Joan’s professionalism, her attention to detail, and her caring and attentive demeanor. Joan was a pleasure to work with and made the process fun and relaxing. (Thank you so much, Joan! I mean it from the bottom of my heart — I hope you read this!!)
BRIDES, you should know, buying my dress at David’s Bridal was all I dreamed of and more. They had dresses that fit me perfectly in the store (I don’t even need alterations!) I got $ 50 off the dress from their online coupon — which was great. I didn’t even expect to get my dress that day — I was just looking at styles when I found my dream gown. It was a dream come true. The fact that I could afford it was just icing on the cake.
In sum: great experience, customer service, and prices!
PS: Thank you again, Joan!!! :)

I just had my wedding and my gown and my mother’s gown fit perfect! Whatever you do, go see Maria! She really is the best seamstress here! She has her plan for your gown set in mind and she will do the best job for you! Honestly, I came for my first fitting in May and Maria put the pins in for where to fix the gown. Well, I took one star away for the simple fact that Maria wasn’t the original person to fix my gown and when I came for my second fitting it was a horrendous job! I have no idea who else handled my gown but I was absolutely worried! Well, Maria said «no, this is NOT my work.» And she quickly Un did the nightmare sew job and fixed my dress up on the spot!
For my mother’s gown, the same problem occurred and Maria told us not to worry because no one else would touch our gowns anymore!
She definitely hooked us up well.
Brides to be, if you need your dress fitting perfect, see Maria!

Bridesmaid dress shopping can be very stressful but it doesn’t have to be. After all, it’s supposed to be for a happy occasion. That’s why I like going to the David’s Bridal in Massapequa. I’ve been to many smaller stores, as well as other David’s bridal locations but I’ve gotten all of my bridemaids dresses here when I was given the choice on where to go and also when I havn’t been given a choice.
This location has the best, kindest, most patient customer service. The dresses always fit, are always flattering and there is always something for everyone.
One day, hopefully, I’ll be a bride and not a bridesmaid and I will come here with all of my bridal needs as well.

It’s a shame but this place kind of sucks.
I’m getting married in October. I’ve been to this location on 3 separate occasions and have had negative experiences each time.
A few months ago when I started searching for bridesmaids dresses one woman was super unhelpful and borderline rude. No big deal. I chalked it up to a bad day.
3 weeks ago my sister was in from Pittsburgh and I wanted her there with me, my twin, and my mom to pick 3 dresses for my 11 person bridal party to choose from. I made an appointment online the day before my arrival. When I walked in the woman at the front desk looked at us as if we were aliens. She asked why we were there and I had mentioned that we had an appointment. She rolled her eyes and said that due to the bad weather all appointments were cancelled. I did not receive a call letting me know that my appointment was canceled and I even mentioned that I had called earlier in the day to confirm and no one answered. She snarkily replied that it was because they weren’t taking appointments. I found the manager and she ended up being very helpful which I appreciated.
So yesterday I arrived with 7 out of my 11 bridesmaids to dress shop. Of course I had made an appointment and I was so looking forward to my shopping trip. When we got there, our consultant was kind of a flake. I told her my name and that I had a wishlist of the 3 dresses I wanted. She ended up bringing over 2 styles in a bunch of sizes but the disappeared. My best friend was dead set on the one shoulder dress but that was the one she didn’t bring over. We also needed clips to help size dresses and honestly we needed a consultant there to help us. That’s part of the job description. I look over and see her helping other people and carrying purchased dresses into the back. There was another woman who was working the floor that ended up helping us much more than the woman assigned to us.
Eventually, my girls settled on their dresses and were up front purchasing but I didn’t want the consultant to get the commission for work she didn’t do. The woman who helped us was actually the manager and she assured me that she would take care of her.
So the moral of this review is to only work with the management. Every other associate is rude and unprofessional. The dresses my bridal party will be wearing are beautiful but I’m not sure the headaches from all the stress and lack of professionalism was necessary.