Bridal Reflections

If I could give 0 Stars, I would. I echo everyone who says to stay far away from this place — it is not worth your time or your money. My girlfriend who is getting married in a couple of weeks, took us here to get our bridesmaid dresses months ago. That initial experience was fine, the girls working there seemed overwhelmed, but I guess that is the nature of the business. There were 4 of us picking out dresses and it seemed like a simple transaction — same designer, same color, same length, same material, just different tops. We all got measured that day and put the deposits down for the dresses. In April the bride got a call that our dresses were in. I went to pick up my dress and one of the other girls dress. Hers was fine, mine was a totally different dress — different length, different material, etc. when I saw them place my name on that dress, I explained that that was not the dress I ordered — here is where the experience went from «meh» to just «terrible» — one of the ladies tried to convince me that that was the dress I ordered and asked me to really try and remember. I got aggravated after about 10min of her trying to convince me and finally explained I NEVER would have ordered a dress like this when all the other dresses were a specific material and length. Finally, I found the dress on the rack that I had ordered, they said they would place a rush and follow up with me on Monday of that following week to confirm when I should expect it. The following week came and I received no phone call, so I followed up with them. They told me I could expect it first week of June and they would call me then. The MOH went to pick up her dress during this time and it was also the wrong dress — however, she wound up keeping it because it was the same material and length and didn’t trust a new one would get here in time. First week of June came and I didn’t hear, so I again, followed up with them and was told they expect it the following week and would call me when it comes in. That week came and again no phone call. So I followed up with them yet again and was told they called the bride and let her know my dress was in… why would you call the bride when you’ve been telling me you’d reach out to me? But I shouldn’t have been surprised since their promised follow up was non existent this entire time. So they had indeed called the bride, who told me that she expressed to them how busy she was, her wedding is in 2 weeks, and could they call me. They said yes. They didn’t call me, I had to call them. When I went to pick up the dress, they offered me free alterations — I explained I would take it somewhere else. Not once did they take ownership, apologize or act with any understanding. They told me I had a remaining balance which I paid and left. For a business that is 100% Client facing and whose main objective should be creating positive experiences, they are failing hard. I am getting married next year and will be steering clear of this place for mine and my bridesmaids dresses.

I was hesitant to come here since I read such negative reviews. I decided to just try it out. I was so glad I did. The consultant that helped me was Melissa, ladies if you do decide to go please request her. She is young and vibrant. She knows what you want right away. She can tell when you don’t like it and when you feel pressured. I went there twice, second time Melissa was like a magician bringing me all of these beautiful dresses. She made it so hard to choose, I choose a beautiful dress and I cannot wait to wear it thanks to Melissa!!! I love this place it was better than any other store. Best part, it was a trunk show and I got a discount!!!

Great Customer Service. Went there to try on dresses and had a great experience. Nicole was excellent very knowledgeable about all the of the dresses and designers.

***DON’T GO HERE! Don’t give them your time and money”***
Thursday May 26^th I had an appointment at the massapequa location for the veil trunk show/​showcase; an individual appointment with a designer just for veils and headpieces.
I physically went in a month and a half prior to this event to book my time with the designer. The ladies at the front desk put a note in the system to let the designer know I am looking for a «birdcage» headpiece. We specifically booked an appointment for a designer for birdcage headpieces only. And was garenteed that it could happen.
The day of the event, Upon signing in at the front desk, the lady at the computer read off my name and my note (on headpiece type). A coworker turned to us and stated «oh, well our designer did not bring any birdcages». She informed us that we needed a note in the computer for them to tell the designer to bring that trunk. And obviously we did because it was in their system. They failed to inform the designer. She repeatedly tried to blame ME for the error.
She kept saying loudly that we needed an appointment;yet we had an appointment. They refused to even give us the time of day (even with having an appointment) and rushed us out!!! They were obviously over booked as their were four other brides already there in dresses for this «individual meeting». The front desk lady quickly mad another appointment for the next showcase A MONTH LATER, expect who would want to go if she messed up my first appointment royally and would not even help
Accidents happen, I agree on that and understand. But for the head receptionist to handle it in an unpleasant way and blame a client and in front of a full room. That is unforgettable.

My wife had a horrible experience here. They are very rude and don’t care about the customer. Please do yourself a favor and stay away from this place.

Horrible customer service! Stay away from this place. They do not honor any other prices seen online or from other bridal stores in which the prices were extremely lower than what Bridal Reflections sells them for. Refused to have them do any alterations since they try and make you order sizes larger or longer in length in order to spend more money. One front desk woman was especially nasty and kept coming back at me. I suggest if anyone needs a bridal gown to go to a seamstress to be fitted and order direct from
. The savings on one dress can be over $ 50 to $ 60. Insane! When I picked up the dress it was wrinkled and handed to be on a wire hanger. One of which had the size tag on it that you would find in TJ Maxx. The dress was over $ 250.00. Let alone the dress was made horribly, one side longer than the other and fit terrible. Luckily I was able to find a wonderful seamstress on my own to fix the horror of this dress.

I’m not quite sure why this place is getting bad reviews. As a full figured bride, I went to many bridal stores where people were rude to me, not understanding of where I was coming from with being timid to trying samples on that I knew weren’t going to fit me. I was having horrible experiences and really wanted to stop looking for a while. I think it’s a common trend with these bridal places where the consultants or workers are rude. I went to bridal reflections to look at bridesmaid dresses and didn’t seem to find anything I liked. We were told we can try to go to the bridal part of the store and see if I can just look at the dresses even though I didn’t have an appointment. My mother and I walked in and were greeted by Allie. It was right then and there that I knew I would be in good hands. What an amazing experience I had. She understood what I wanted, how I felt, and made me nothing but 100 percent comfortable. I didn’t even have an appointment and she stayed with me the whole time. The manager Nicole even helped and was wonderful as well. I got my gown today and couldn’t be more thrilled. I love this place!!!

I would recommend bridal reflections in Massapequa to every bride!!! Every person from the sales associate to the assistants to the Seamtress were so amazing and helpful! They knew exactly what I was looking for and helped me choose the perfect dress! All 9 of my bridesmaids dresses were absolutely perfect too! Couldn’t be happier with my experience here!

I visited Bridal Reflections on 2÷17÷16 and worked with Jody. Jody was very accommodating and made me feel very comfortable. I had to bring my two small children and she welcomed them as well. She had my selections ready to go and offered a few of her own which I ended up liking more. I did not buy my dress yet but when I do I plan to go back to Jody.

Today I had two appointments one for my bridesmaids and one for myself the bride :). Both appointments went really well! All the girls in the bridesmaid section were super friendly to my bridesmaids. Melissa from the bridal store helped me find my perfect gown. She was so attentive and helpful from start to finish! Can’t wait to go back for my next appointment!

WARNING – DO NOT SHOP HERE! This store showed me a wedding dress which I decided to purchase. I was very excited to have found MY wedding dress. When I went to purchase it they told me it was discontinued and could not get it; this was an awful and terrible experience to say the least. They did call to apologize but at that point it was too late to rectify their mistake. There are so many wonderful, accommodating, customer friendly bridal shops that know their inventory – don’t waste your time here. They may try to sell you a dress that they can’t deliver!

I forgot the woman’s name who was helping me but she was nice and asked a lot of questions about the setting of my wedding and what I was looking for, also asking if I had any pictures. She actually picked out better dresses then I did. She did however keep ignoring my cousin when she was asking who designed the dress I was trying on and how much it was.
Her mood seemed to shift a lot after I’m assuming who was the owner, started talking to her. She got really pushy and quite. While I was in the changing room my mom and cousins were talking to the owner and when I came out they said she was being really nasty.
The place is beautiful but like another review said, the dresses are pretty dirty. It was a big turn off.

If I could give 0 stars, I would.
My bridesmaids & I just had the most awful experience ever. It started from the fact that I called one month ago to make sure they had the dresses I wanted in The color we needed. I was told they did.
Upon our arrival, I was informed they only had one dress in the color. Frustrating but okay. After that, our dress options were thrown on the hooks in the ONE room they gave us for 10 people. A very timid employee just stood in the hallway holding clips, only helping when we asked & not saying anything at all except to let me know that they’d need money today to measure anyone. There were pins on the carpet, the dresses were a disaster and again– the girl «helping» (I use that word VERY loosely) was behind the front desk 99% of the time with 2 other employees chatting away while we did this fitting on our own.
This was supposed to be an exciting day for all of my best friends to meet each other & be excited about this journey to my wedding day. We wanted to be guided through the experience by knowledgeable employees. Instead, it was met with chaos & customer service so awful it should be illegal.
Bridal Reflections should be ashamed of this store & these employees. They ruined our experience today.
AVOID THIS PLACE LIKE THE PLAGUE.

I have done a great deal of business with Bridal Reflections of Massapequa. I purchased my gown, veil and bridesmaid dresses here with Leslie. Leslie has been so helpful through this process and she is so personable. This location has beautiful and affordable dresses. I really enjoyed my experience here and I am looking forward to wearing my gown on my big day. I would recommend this location to brides and I am always telling my friends to check it out.

Shopping for bridesmaid dresses was a breeze and just as fun at Bridal Reflections in Massapequa which is serviced with great professionalism. It is located right by the train station that made it an easy commute coming from NYC. I did some homework first and picked out a few styles I liked for my BMs. When I called to schedule an appointment, they were very accommodating on the time selection I wanted on a weekend. I also told them which styles I liked and they were able to tell me which one of them they carried and they were able to put aside the styles that they did have for my consultation. Like most establishment that you plan on bringing a group, you will need an appointment, especially if you are looking to work with a consultant, looking for a specific dress, need advice, suggestions, questions, swatches… etc. (Remember, this is a boutique not a department store.) Of course it was overwhelming with so many dresses they had to select from. I would understand if brides get frustrated having to choose from so many choices without knowing what they even wanted plus with the addition of all the different opinions of your BMs, it would be easy to get overwhelmed.
The consultants were all very helpful and gave enough space so I can chat with my BMs so they can express their thoughts freely and the consultants was very attentive when needed. We found a beautiful Lazaro Noir dress that came in the perfect blush and made the girls look so glamorous! Measurements were easily taken and the fitting procedure was explained thoroughly. My BMs also had the option to take their dress elsewhere if they preferred their personal seamstress to alter their dress which made it very convenient for them so they’re no obligations to alter at the store. All the Bridesmaids looked beautiful!
I was also in need of a last minute Grandmother of the Groom and Grandmother of the Bride dress. The consultants in the evening gown department found me 2 beautiful and appropriate dresses for grandmothers and were able to get them in time and accommodated their fittings in the tight turnaround time.
Thank you Bridal Reflections!

Omg Run as fast as you can AWAY from this place. The owner Roselynn was beyond rude. Condescending is too mild. My daughter went in for her 1^st fitting wanting to make sure there wouldn’t be an issue with taking in the gown. I had concerns about the bridesmaids gowns. Basically sizing. A gown was ordered in the Carl Place store where my neice had to have her gown taking out 3 times and it is still too tight. My concern was they used the same sizing for the bridesmaids gown for my daughters wedding and I didn’t want the same issues.
Roselynn for some reason or another had a hard time comprehending what I was saying. Asked me if my neice gained weight. I said no. She proceeded to tell me «that’s what they all say» I have been working for 20 years doing this and No one ever admits they gained weight. I was annoyed and insulted by her remarks. Needless to say it went from bad to worse. She said she was calling the police. I said go ahead. She said «you really want me to do that». I said I don’t care what you do. She than said I am not doing business with you and gave me my money back.
Roselynn failed on so many levels. The most important one is the Bride. She ruined what is suppose to be the most important day for the bride. We are now forced to look for a gown in less than 5 months. Not only the wedding gown but also 6 bridesmaid gowns. It is clear she does NOT care for her customers. She did NOT care about the bride or how she feels.
Roselynn was very quick to tell me she is THE OWNER. It is obvious Roselynn has NO customer service skills. It was clear from the start… she emitted not only in her actions but her appearance the «I don’t care for you attitude». She let me know that my business is not something she needs or wants. There are so many things she should have done differently but instead she took this out on the bride and ruin the entire experience of what should be a happy one.

0 stars. This place is beyond AWFUL. They customer service is gross and the seamstress speaks no English and has no regards for privacy. They had 5 weeks to alter my dress and it still wasn’t done. They are rude and careless and care more about how they look then you. I waited three separate occasions for 30 min just so I didn’t have to go back because they can’t do anything in a timely matter. Please stop while you are ahead and find a different place for at like bridesmaid dresses. NOT worth the hassle :)

The women who work here are incredibly rude, and don’t know the first thing about catering to a customer politely or appropriately. And they insist you purchase a huge dress size and extra length, even when you tell them you will not be wearing high heels, only so that they can charge you more for the extra material, when their dresses are pricey to begin with. Don’t fall for the «discounts» they give you, because with the extra charges, your dress will come out more expensive than the original cost. Then, you get your dress and you’ll likely be swimming in it. Was considering bringing my business here for other upcoming events I have, but that will absolutely not happen. Go find another business with honest salespeople.

Bridal reflections in Massapequa made my wedding dress shopping so enjoyable! The girl that I had was absolutely amazing! She asked me what I was looking for and by the second dress I was done shopping. She insisted that I come back in two weeks when the trunk show was and buy it at a discounted rate. Only thing that upset me was they measured me for such a big dress that I hit the max price for alterations. Other than that, the seamstress that worked with me was an absolute sweetheart, she listened to me and she gave me her advice. On the day of my wedding… my dress fit like a glove and was absolutely stunning!

When I got engaged, everyone told me I had to try this place because it has been around forever so of course I went. I called ahead and made an appointment and when I walked in I was immediately ignored by the woman at the desk so my first impression was not the best.
When I was finally acknowledged, it took about 15 minutes for the person to come to the front (the place was empty) so your time is definitely not valued here. Next, I went to the back (side) with her and was instantly unimpressed by how untidy it was. I have to assume there were a bundle of messy brides that JUST left because I was the only one there.
So, next to the dress experience. The woman asked my budget before she asked what kind of dress I was looking for… I told her $ 3,000 but my top budget was actually 7 — 9k and I was hoping to spend about 5k, but I wasn’t about to reveal that. I told her I wanted a very elegant dress, not too heavy, with lace and possibly sleeves. She WINCED!
She told me to get undressed and she would bring me dresses. The first three had no lace at all and were very drape-like…yes like old curtains. I told her I didn’t want to try them on because they were nothing like the dress I wanted. She told me that if I wanted to find a wedding dress, I would have to trust the experts and try on all types of dresses so I went along. I have never been married and figured I had nothing to lose.
The first dress looked awful on me and she could see that also and just told me to take it off and try the next dress (very rudely I might add). I then told her that I wasn’t there to waste my time, I knew for sure I wanted lace so I was not going to try on the three dresses she brought, because I had no interest. She said «fine, have it your way».
Hmmm. Have it my way? I thought that was the point…
Anyway, she brought some lace dresses which were ok but very heavy and I told her that I didn’t want strapless and wanted sleeves if possible and she then told me «you’re looking for something that doesn’t exist, you’re going to need to change your expectations».
BYE BYE
Two weeks later I went to another dress shop, told the woman what I was looking for and she brought out four dresses. I fell in love with the very first one I tried on.
I strongly suggest you avoid this place unless you’re looking to settle and be bullied into buying something you don’t really want (I almost bought one… thank god my friend told me to go home and think it over).
One thing that bothered me so much is how she told me that lace was out and yet all I see now are lace dresses. This saleswoman was obviously not familiar with the newer styles because there were tons of lace dresses in other bridal shops.
I guess I wanted something that did exist, it just didn’t exist at this shameful place that calls themselves a business.