Paramount Remodeling

Paramount (and their landscaping arm– Island Associates) did fairly extensive work at our new home this past Fall, I’ve listed everything below. I cannot speak highly enough about owner Doug Connell. He has proven to us time and time again that he stands behind his company’s work.
When you’re doing a renovation job, things happen– unexpected costs (a support beam that we managed to remove by using a header beam), mistakes (in our case the wrong laying pattern for the walkway), delays (house was not move in ready in time– 3 days delayed)…it took one call to Doug (which he has always promptly returned) and things were resolved to my satisfaction, actually… to be honest, exceeding my expectations. One item I’d like to highlight is the delay in the house being ready, we managed to push our move in date back to accommodate the delay and Doug ensured that a clean up crew delivered the house spotless and shiny. With regard to the wrong laying pattern on the walkway (which is lovely, just different from what we asked), Doug offered to redo it completely but instead, we opted to extend the patio which we are very happy with!
I’m a businesswoman and have high standards, Doug and his team are standup guys who get the job done with integrity. I wish them all continued success and look forward to continue working with them on our next projects.
Interior–
Gutted living room and reinsulated, put up new drywall and ceiling, installed highhat lights, reran heat pipes so that we could remove large walk in closet that was eating up our living room, built 2 new closets, installed crown molding in living room and 3 bedrooms, expanded my husband’s mancave.
Exterior–
front yard plantings, planted a «living wall» fence of 30 or so Arborvitaes, fresh sod, 16×20 foot pavers for a new patio, 2 new paver walk ways and a double car driveway– pavers and asphalt.

So unfortunately my search for contractors shall continue.
As you can see below I was pretty happy with the service I received from these guys, even though they didn’t do ANY work. They seemed cool and brought the right ideas to the table.
However, I just bought a split in Wantagh which I would like to add a little something to, and my Dad was looking to replace two sets of front doors and add an awning at his place in New Hyde Park. I e-​mailed Matt early last week and never heard back. I then called last Friday to make sure he was still employed there since I hadn’t heard back and previously he had been so available. As it turns out he still works there — not sure why, he must know someone. I spoke to the really kind receptionist type person that picked up, she took down my info and request and said he would get back to me. She did say he was busy and it might take a couple hours. Which was completely fine.
But here I am ten days later and nothing. Not a peep from the little fella.
I figured I would use them eventually so why go after the $ 1k deposit, but with their completely unacceptable non-responsiveness…I’ll be getting my money back and giving it to a contractor that actually cares about their customers.
And to Matt, you could have made your company (and yourself if you work on commission) a lot of money here. All you had to do is return an e-​mail, even if it’s «I’m sorry, we’re really busy and let’s talk in a few days». Just pretend you give a shit and that would have been cool. But not even taking a minute to respond — you have a lot to learn. And we’re talking sales here, it ain’t rocket science. Just gotta do the right thing.
Give these guys a call if you want, but be prepared for a change in attitude once they have your money.