Pizza Hut

The last year and a half, this Pizza Hut is the worse ever, and I’ve moved here from the city.
Orders are never done by the time it states online. Today it was supposed to be done 5 mins before our arrival, and they literally just prepped it. My other worse time was a delivery that came 2HOURS later. Don’t do it, as bad a dominos is, their service is 100x better. And papa Johns

DAMN! NOW it’s about damn time, I’ve purchased a real pizza that actually looks like the picture. I finally received my «pan pizza crust» usually it’s burnt or I can’t find my crust. But they fooled me this Sunday morning baby! So I go up there waiting for another disappointment like I just had the night b4(been going here for years and watched it go down hill) I told the cashier don’t even bother showing me my pizza. So he asked am I sure? I looked and said ok go ahead! I looked and looked again I said omg who is the cook what’s his name??? he said Ron and John. I was so happy so was my son! so I had to take pictures to show you guys that there is still hope for Pizza Hut at the Matteson location, cause I got tired of called that damn 1800 number giving bad reviews. I was going to call cooperation myself and go into training just to save this location, from rude customer service to low quality pizza. But, Today they received 5 stars keep up the good work guys :)…SO GO ON SUNDAYS, Like EARLY like soon as they open type early AND ASK FOR JOHN AND RON!!!

Everytime I place an order it never comes on time, it’s cold, and the delivery driver cheated my daughter (9yearold) out of $ 4 and played his music extremely to loud. I hate ordering here but my daughter wanted pizza hut.

This Pizza hut location is a no-​no in my book the staff is rude, unprofessional, and just downright bad. They barely answer the phone at that location and when they do they always have excuses for why they are not delivering at the time. Food is always dry looking/​tasting and not fresh. Save your money and go somewhere else!

I’ve been coming here on and off for years. This particular Pizza Hut just seems to be getting worse. Placed my order online today which they said would be ready in 15 minutes. After 15 minutes I leave and get there to find that apparently there had been some type of miscommunication during a surge of orders (or whatever excuse I was given) and had to wait 20 minutes for them to make a new pizza (I ordered a medium, but they made it a large for me at no extra cost for the delay). There were a few other people waiting for orders that had been delayed as well.
Now I really didn’t mind waiting since mistakes do happen, and even though I didn’t have a favorable view of this Pizza Hut going in. But the behavior of the staff while I waited I felt was inappropriate. Not swearing, not yelling, and not walking away from customers with no warning while still talking shouldn’t be too difficult. It also seemed like there were only 3 people actually working.
This franchise has needed some work for awhile in terms of quality staff, professionalism and training.

Absolutely AWFUL. If I could give this location no stars at all, I would. I have tried giving this place a chance over the years. It has always left me disappointed. However, after my last visit, I’m done trying. Don’t dine in here and expect a pleasant experience, even though I will say that the décor and restaurant set up itself is nice. My fiancé and I came in here to dine one weekday evening. We were the only people in the place. I’m sure they had phone orders, but that’s beside the point. Our order? A side salad for me, wings for him, 2 orders of breadsticks, and water. Simple enough, it would seem. After waiting at least a good half hour for anything at all, out came our water. Okay… twenty minutes later? A staff member from back in the kitchen came out and placed an order of what I think were breadsticks on our table. What happened to our waiter? Who knows. What happened to the breadsticks? God could only guess!!! How do you mess up an order of breadsticks so bad? Seriously. I’ve ordered Pizza Hut breadsticks many times and am quite familiar with them. These were flattened to a crisp and it literally looked like they threw a stick of butter on them and let it melt and called it a day. We inquired if these were the normal breadsticks, and the kitchen staff member said yes and went in back. We tried to eat them, but couldn’t. I might as well of had a spoon and tub full of butter in front of me. We politely went up to the counter and had them remake the breadsticks. Another 30 minutes goes by and they bring out the «corrected» breadsticks. Completely flat, no seasoning at all, and hard. What??? How? Oh well. Skip the breadsticks. We wait for our food patiently. It had been at LEAST an hour since we sat down at this point. Mind you, still with no food. Finally our waiter comes out with a tray of food and we’re thinking «oh good it’s all finally done.» Well, wasn’t that silly of us to think. The waiter brings the tray over with nothing more than my side salad on it, which was obviously already premade, and had been sitting in the fridge all day. No wings for my fiancé. Just the side salad I ordered. IT TOOK AN HOUR TO BRING OUR A PREMADE SIDE SALAD??? I thought surely this place had to be joking, and that the wings were coming. We inquired, and were told they were still being made. Needless to say, I couldn’t even keep a straight face. I felt uncomfortable and had to leave. How can a business be run so incompetently and still be in operation?

This location is on a steady decline. My son ordered a pizza at 6:30 and at 8:30p he was still waiting. When I called they said it will be delivered at 9:22p! Who waits 3 hours for. a pizza? This was a place we ordered from a lot but what the hell is going on? On another occasion I went in to pick it up… stood at the register for 20 min and no service — no one came to the front (even after calling out for service). To all the employees that work here be prepared for this location to close.

After the 5^th worst snowstorm in this areas history, I decided to order pizza for pickup. I figured they wouldn’t have delivery on such a terrible weather day. My pizza was ready as promised. I liked the display in the restaurant that showed my order was ready. Also, I saw the delivery driver going out! Good work Matteson Pizza Hut.

This has to be the most ghetto pizza place I have even went to! Ordered food at 8 pm had to call back at 9 they said it was on it’s way had to call back after 10 and they lied and said they called us when they didnt. Why would you have to call to deliver a pizza? Because the dumb drivers don’t know where they are going. I will never order from this place again. The female on the phone was rude and uneducated couldn’t even speak proper english.

This place is gradually declining. Each time I order the service gets worse. Took two hours… yes two hours to get my order delivered and when I called after the first hour they said it was just leaving. I live not even 5 minutes away. It is sad because this is one of the few places in our area that is still hanging in there. at this rate it will only be a matter of time before their doors close.

GREAT SERVICE! Food was fresh and hot! Served on time and the waiter was very attentive even though he was a bit busy!!! We will def be going there again!

I ordered here they said 30 minutes it took them 2 hours to come not only has this happened today but many times before im never ordering from this pizza hut again

If I could give this place no stars I would. This location is by far the worse ever! Everytime I go there the service is horrible but my last visit there was the last straw. I placed my order over the phone and was told that my food would be ready in 20 mins. I got there 30 mins later just to be told by a young lady that my was on its way out. That’s fine I have patience, but what was not fine was that the young lady totally forgot that me and my boyfriend had been sitting down waiting for her to either give us a up date on our food or even check on it. Instead she continued to service her table, joke with coworkers and then decided to start vacuuming the floor. All while we are still waiting on our food. Finally fed up my boyfriend approached the manager 25 mins later and asked about our food while looking up our order HIS PERSONAL cell phone rings and he picks it up! Continuing his personal conversation on the phone he goes and grabs our food and gives us a nonchalant «sorry for the wait» and sends us on our way. I received a credit for our horrible experience but needless to say I will never return back to this joke of a location ever again. Do not waste your time or money on this location.

Worst management of any Pizza Hut I’ve ever been in. A perfect example of the «Black Tax». There is no way people in Caucasian neighborhoods would have to put up with this kind of service.
Placed an internet order of a $ 10 dinner box at 2:15 pm for pick up at 7:10 pm. Entered restaurant at 7:10, found a long line from the front counter and a room full of angry customers waiting for orders. When I reached the counter, I paid for my order and the guy behind the counter went back into the kitchen. When he returned I was told my order would be ready in 5 min. 20 min later the same person came over to where I was waiting, looked at my receipt and once again went into the kitchen to check on my order. When he returned I was told my order should be ready «soon». After waiting another 25 min, angry, frustrated, hungry and with no sign of my order I went to the counter and requested a refund. I was told by the counter person that «he didn’t know how to do that» and he would have to get a manager. When the manager finally got to me, I was told I would have to fill out a form in order to get a refund. I was finally given a halfhearted «sorry for the wait» after getting my refund.

This Pizza Hut ran out of sausage at 9pm on a Thursday. Anybody have any questions?
The stuffed cheese crust pizza was flimsy and unsure. The boneless bbq wings were confident but tight and a bit heavy on the molasses taste.
With all the other great pizza places around, skip this one.