White Castle

This location was just ok, they can do better they just have to stay focus and Not worry about a certain crowd that comes in at a certain time. It may be hard dealing with people after midnight and being intoxicated. BUT understand some people are just coming for a late night snack so staying professional is a must. The doors are open 24 hours which can be dangerous I think this location should be closed at a certain hour for safety reasons… As far as my experience my order was not as I wanted. But, when I returned I explained what happened and my order was
corrected with no question and the lady name was TRINA (very very nice and and respectful)8. and I want to Thank you… Thank you for your excellent customer service and Thank you for your professionalism and making sure I was satisfied before leaving.

The drive thru is horrible slow and I mean horrible slow. I don’t understand the process n why it goes so slow only here. The customer service is ok n friendly just speed up the drive thru and will be ok u til then no bueno and not to mention handing out tater tots with no ketchup. Not good

I went throught he drive-​thru on Saturday and the line moved pretty slow for a Saturday. Window person was pleasant, but my TRUE issue was the complete intestinal breakdown that developed 5 hours later. I willl NEVER go back to a White Castle again, they taste great going down, but wreak havoc later.

Just your typical White Castle but this is the slowest one I’ve ever dealt with. They’re well organized and it’s very clean in here but they drag along.
And the guy in front of me are now complaining to the manager that one of their 2 orders was missing.
I’ve never sat in a White Castle over 10min for 2 cheeseburgers and a 20pc chicken ring.

Having visited many White Castles in this general area, this White Castle is very good. Been here at this White Castle a few times over the past year. My order was correct both times using the drive thru.
Food both times were hot and fresh. Drive thru times were acceptable considering my order and the orders in front of me
I don’t eat White Castle much, but would not hesitate to come back to this specific location.

My review may be biased because the only White Castle I get in Rochester, NY are the burgers in the frozen section.
It was awesome! Fresh hot mini burgers with cheese pickles and onions. Crispy piping hot crinkle cut fries. I’m sure if i had one a few blocks from where i live i wouldn’t be as amped as i was today.
The staff was so nice. She had no qualms with me filling my Nalgene bottle with ice water (I’ve been denied this service at other fast food restaurants). Hydration is key!
Also struck up some friendly conversation with another patron who reminded me a lot of Fred Sanford.
If your in the area and you are hungry for mini steamed burgers, then you should pop in.