Keffer Hyundai

I wouldn’t recommend this dealership to my worst enemy. You know those horror stories about buying a new car… it takes all day, they talk to you like you are mentally handicapped, they try to pressure you into things and try to make you feel like they are doing you some huge favor… THIS IS THAT DEALERSHIP! It has gone WAY DOWN HILL in the last few years. When we purchased from them 2 – 3 years ago it was much much better!
We visited recently after checking their online inventory and confirming the vehicle we wanted was in stock and after a 8+ hour fiasco we left the dealership with migraines, wanting to pull our hair out and still driving our original vehicle. With a credit score in the mid-​700s, a great payment history, and a totally reasonable budget, buying a new car should NOT be worse than a root canal but it was. The dealership spent nearly an hour talking numbers before even letting us look at/​test drive the vehicle and then once we had we wasted another 30+ minutes waiting for them to do lord knows what in the corner. They spent the first 8 hrs giving numbers and options that were within the budget and then when you finally see the light at the end of the tunnel and reach finance they virtually double the numbers that you’ve been hearing all day.
Never in all of the new car purchases that my family has made, and mind you that is nearly 20, were we treated quite like we were treated at this dealership that we were supposed to have a «relationship» with. Save yourself the frustration and hassle and go to a competitor, almost any treatment is better than this treatment.

Visit a lot today to purchase a new vehicle. Call ahead to explain my situation made an appointment they were not prepared it with the Labor Day holiday I was told that there were amazing deals on Labor Day yet I felt that the offer reflected the same that I could get any other day of the week or time of the year the salesman did not listen to the specifics that I provided I would have done better off if I would’ve had a different salesman who actually listen to what my needs were and try to meet them. When I tried to leave magically I was able to get $ 2000 more for my trade yet I couldn’t stay to negotiate any additional deals felt like they were dragging their feet not a good experience.

Horrible service. I called to make the first appointment for my car that I purchased here and the service person was incredibly rude. I told him I had 4 things I needed fixed and he just kept interrupting me saying to just make an appointment and bring it in. I asked for a loaner and he said he would give me one since the service would take 2 to 3 hours.
I show up the next morning for my appointment and the grumpy service person tells me he doesn’t know how long it will take but no more than 2 ½ to 3 hours. I asked for my loaner and he basically got upset and said «who told you that? What was his name?» After him huffing and puffing he finally gave me the loaner that was promised.
Still hearing nothing I went back 3 hours later only to find they haven’t touched my car. The different service person’s answer when I told him my service at South Charlotte Hyundai was much better was «we do 80 cars a day and they do 30». That pretty much says it all.
He just came back over again to apologize for the rude employees and his answer was everyone has a bad day thinking that was an excuse. Given the other reviews on here, I highly doubt that is the case.

Tom was great! Very knowledgeable and sold us according to our needs. He was not the typical «cat sales man». The waiting lounge was nice too and offered a ton of beverages and food. Really clean and modern dealership, I was very happy with the experience.

The sales associate that I’ve encounter was very pushy and rude. I know some of there pay is going by commission which is understandable but I was very pissed off by this particular sales associate approach and attitude. Maybe, if I would have encountered a different sales associate. I probably could of had a better experience. I knew exactly what car I was interested in buying and how I was going to go about doing so. This particular sales person kept insisting that I lease and not buy and he knew from the beginning that I was trying to buy but apparently he did not care. I took my business else where and I suggest any prospective car buyers to do the same.

I leased a car here and then bought it after the three years last summer. I had a great salesperson for the lease, but he left a couple of years ago to manage somewhere else. The finance dept kept me waiting forever, then only to find out they went to lunch while I was in waiting room (And yes I had an appointment!) Later, I got a recall notice on car. I tried to find out more from the service dept, (how long would it take. Would there be a loaner avail during the repair, etc.) but no one ever called me back. I left THREE messeges. Then a salesperson called me to see if I wanted to trade in my car for a newer car and I told him I had never gotten word back from service. He promised to find out and call me back. Guess what?! He never called me back either. I cannot ever return here. They said new management was hired a couple of times, but I never saw any difference.

I’m just starting to be in the market for a new car so i went to their website and saw a gorgeous car on an internet special from 29k down to 21k, so I schedule a test drive at 6pm, get there around 5:45 and my sales person isn’t there, not a big deal because I’m early, right? Well they page him 3 times and doesn’t answer so someone else comes over asking if we need help because they can’t find our sales person in the building or by his cell phone, whatever, not a huge deal. We go to get the car and it’s a manual, great, but the website says it’s an automatic and i can’t drive manual. The new sales man says they have almost the same car but automatic, so he gets it, I drive it and it’s a pretty nice car, he is texting the entire time we’re driving and not really paying attention to me at all but that’s fine I suppose, if he doesn’t want to sell me a car that’s his decision. We get back and he then tells me that this car is 32k, which is just a teensie bit different than 21k, I show him the website and he says «oh, well that’s a mistake and we need to take that down.» I then tell him what my budget is and he says «well maybe you should consider a Kia.» So that is the 1^st, and last time I’ll be going to a Keffer dealership.

I purchased my used car about 3 weeks ago. The sales experience was mediocre since my primary salesman pawned me off on someone else when I came to pick up the car, and he in turn, sent me to someone else. Also my car was not ready when I was told it would be and I had to wait. But the biggest thing is the fact that they are supposed to be taking care of my plate, and I have been calling for over a week to find out the status of my license plate, have left 3 messages with the lady in charge of that, and have yet to receive a call back, so I called the GM, and he said he would look in to it and call me right back, and he never did. I’m sure if I dropped 30K on a brand new car, they would fall over themselves, but since I bought a used car, they don’t want to bother. My recommendation would be shop elsewhere.

This place lied to me about my used veloster turbo had new tires when it was used and makes all kinds of road noise. If I bring that to a dealers attention, you’d think they would actually put new ones on like they initially said it was new, but no they don’t. Listen you fools, I don’t owe you shit. I got a car from you guys, make it your concern when I bring my car to you for any kind of issues. This way you can possibly have me as continue buyer, but you lost me with new tires when it’s actually used.

First off I couldn’t agree with Rhonda more with her review on the service department. Customer service is last in that department.
In 2011 I bought a 2012 sonata. I really enjoyed the car and the salesmen was nice to work with. About 6 months later I began having alignment issues and it was going far off to the right. I had received a service attention in the mail on this issue so decided to bring it in to get resolved. After they «attempted» to fix this, it actually made the alignment much worse and veered way to the left. They assured me everything was fine and something with the torque steering made the alignment like this. They looked at it again and put me in a another car for the day and Vince told me to make sure I filled the gas back up full when I brought it back. Funny thing was, he gave me a car with a quarter tank of gas in it! That still makes me laugh to this day. A couple months later my left tire was so worn down that I needed a new tire. I was disappointed in the service managers at Keffer for not identifying that issue with my alignment and vouched to never take to their service dept again.
I traded that sonata in for an elantra because I really did not trust the car anymore with the alignment issue. I felt like this was a dangerous car being on the road. I know Keffer sold that sonata to another customer and I feel bad for that person getting a car with all these alignment issues. (If you search different websites, Hyundai had a lot of issues with 2011 – 2012 sonatas with alignments. Keffer though will never acknowledge that).
This summer 2013, I had to sell my elantra because I got a job where they provided a vehicle. I did like the elantra much better and the alignment was night and day. In July I went to sell the elantra back to Keffer. They offered me a price and I decided to hold on to the car for a bit longer. The price was somewhat fair but not great. When they called me back about two months later and asked if I still had my elantra I replied yes and asked to sell it back to them again. Before I brought it in I asked my sales person if she would honor the price they offered me earlier this summer. She replied Yes. I set up an appt with her in September and when I came in to meet her she was not in that day. I worked with another salesmen and he offered me $ 1500 below what she promised to give me. A manager came into the conflict and of course sided with his salesmen. It was like working with two different businesses because the sales lady offered me one price and the two other Keffer employees offered me another.
Point of the story is, I question this businesses credibility. How can you say you will buy my car for one price and then offer me a low ball price when I come into sell? My family and I have bought four or five cars from this dealership in the last four years! and what have they done for us? What a hassle and ordeal it has been these last two years!

Issue with the remote resolved! Just a communication snafu. Someone from the dealer reached out and within a few days I had my second remote. I would definitely buy from Keffer Hyundai again and would recommend my friends to do so as well.

In the little time I spent here I enjoyed my experience.
We dealt with Jeff and he was a great guy. They had an awesome waiting area too. A Keurig, reclining leather chairs, and a Wii.
Unfortunately, they did not have the color we were looking for, but when we are in the market for a car in the future we will definitely have them in mind.

While the sales experience a year and a half ago was pretty painless, everything since then has been a terrible experience.
After buying the car they recommended a company to tint the windows — my 3 year old daughter could have done a better job, and when I complained I didn’t get much in the way of improvement and the company they recommended were always late or not available to try to fix things.
Yesterday I took the car in for a warranty fix of the gas indicator. They told me it would take «approximately and hour» so I waited — I ended up stuck in the dealership for 3 and a half hours! When I got the car back it smelled like someone had doused the back seat with gas. The smell wasn’t gone 24 hours later so I called and rather than get an apology someone told me that gas had probably got spilled on the carpet and they would try to fit me in if I go there and clean it up — I expect them to do it first time round, not expect me to drive 20 miles out of my way for unnecessary follow up visits.
To add insult to injury, they had obviously taken my daughter’s car seat out without letting me know. When I went to put her in it this morning it was put back in but with the straps not tightened and all twisted up. They may not care about their own kids’ safety, but they have no right to endanger my child’s life by installing a car seat in a dangerous way.
Don’t go here. Don’t buy a car from them and certainly don’t expect good service.