Red Lobster

Service was very slow for a Saturday lunch. The prices are outrageous for tiny lunch portions. The biscuits were hard and I had to ask for fresh ones… why do I need to ask for fresh ones??? Shouldn’t they just be given?! Frustrating. Food was ok, nothing wrong with it.

Need to hire more servers. Been there twice and both times it was an hour wait and there were empty tables.

Walked in @ 2:25pm walk up to bar to place a Togo order, bartender never acknowledge me, then a manager walks behind the bar and starts talking to the bartender (female) still I sat there with not even a hello, there was 3 young ladies eating @ the bar @ 1 table so it wasn’t busy, I get up and walk back to the host stand and says is anyone working she grabs her silverware and goes to other tables, I stated I guess you guys don’t want my $$ and left! I guess maybe because I had a carrabbas T-​Shirt on that they felt some type of way… oh well I’ll spend my $$ elsewhere

Best Biscuits ever! The food was tasty! My favorite is the Bar Harbor Lobster Bake! Yum! Our server was attentive and friendly.

I’d say the service was horrible but we never saw a server. We walked in and found a host with his head stuck to a phone for several minutes. No acknowledgement of our existence, just talking on the phone. Finally another host came and sat us at a table. We thought this was a good thing. We then sat and waited for a server to come over and take a drink order. This simply never happened.
While I can’t tell you how long it took to be seated or how long it took to decide to leave, I know for a fact that this adventure at Red Lobster took 32 minutes to get back in my car. I will not return to this disaster of a restaurant unless I see a «new management» sign indicating that there might be some hope of an improvement.

Food was great, but the staff was awful. It was a very cold atmosphere. I went in for take out and I won’t go back to that one.

We had great service! Our waitress was so sweet to play along with my daughter and bring extra straws and plates for her stuffed animal. The fish tacos were delicious, but messy! Get extra napkins. I loved the more nutritious side dishes offered for the kids: broccoli, orange slices, side salad. My husband had fish and chips and enjoyed it. It was crisp and flaky!

Most of the time we’ve been pleased when we visited this Red Lobster. Every once in awhile, the food was iffy. But, they’ve always made up for it by giving a discount, free gift card, etc. My daughter and I enjoy coming to this restaurant. My favorite is the New Orleans salmon and shrimp. Delicious! I always have to fight with myself to not eat too many cheddar biscuits. Not sure what was or is going on with this Red Lobster. Used to be crowded all the time. Not so much anymore. I really want them to succeed. I’ve been going to Red Lobster for 30+ years. Love the variety and it’s generally affordable depending, of course, on what you order.

Excellent all around! Stuffed flounder was superb. Waiter jay attentive and polite. We will return.

I normally would not rate a restaurant with a negative review but this is much needed. First the food was just Ok. The food that my husband and I ordered was all wrong. The manager Jay was not very helpful. For a manager I expected the problem to be corrected. Evidently it shows a lack in customer service! Very disappointed will not be returning! Save your money, go to the Pineville location!!!

Broccoli was overly buttered and salted. Actually all the food was. The vegetables were undercooked or over cooked. The food is drowning in salt and butter.

Service was great, menu looked new, food came out fast and fresh. Very good portions. Was good improvement since I visited years ago.

I was feeling nostalgic with my mom and aunt. We hadn’t been to Red Lobster since I was a kid. There was a wait. We were cool with that. After about 20 minutes we bellied up to the bar to have a drink while we waited.
The bar itself was covered in a thick film of greasy finger prints and beer. I asked the busy bartender for a rag to wipe it. Without responding or looking at us, she was visibly aggravated and half ass wiped the bar, continuing to ignore our many thanks.
I ordered a $ 5 beer. The glass was filthy. I’m really not that picky (yes I guess I don’t mind drinking beer from a dirty glass) and did not want to irritate her further, so I kept quiet.
We were soon seated and I ordered another beer from our server. This time there was a full feather floating in my glass. A feather!!? The server sent the manager over who apologized about sending out 2 nasty $ 5 glasses of beer. He said he would comp our check.
We ordered seafood platters of what can only be described as bagged pre breaded frozen less-​than-​fast food-​quality crap. I would have preferred ANY fast food chain to this food. $ 20 a plate??? Bahaha! I will NEVER spend any money at a Red Lobster again!
We had to go to the bar to ask for silver wear after our food came. Our waiter only checked on us ONCE. We complained yet again. It was ok. The manager was comping for the beer at least.
*Ahem*
He took $ 2 off of our bill.
$ 2.

Drinks are always good but they bought us stale rolls. The waiter gave misinformation about the dish my daughter ordered and she had to send it back. Grandkids loved their food but they are all under 8. I had the standard broiled seafood. Was tasteless but I was hungry and on my second cocktail. Try to find a fresh seafood establishment on the side of the road before going here.

The 1 star is only left because there is no option for minus stars, with that said…
I dragged my husband here kicking and screaming trying to convince him they had good food since all my experiences in NY locations were amazing. We sat down and ordered and it took 20 minutes just to get our drinks… which were very good. Then it took us another 20 to get someone to take our order. Now I have to tell you there was more than enough staff and only a total of 6 patrons, 3 couples in this entire restaurant.
What we ordered: coconut shrimp, stuffed mushrooms, parmasean crusted tilapia, with baked potato and sides of lobster tails
What we got: the shrimp was edible, mushrooms which were whole uncooked with cheese and breadcrumbs haphazardly thrown on top, tilapia which had bread crumbs and a tiny bit of shaved parmasean on top, baked potatoes which were raw and broccoli that was raw. And the lobster tails had barely any lobster, were so rubbery and over cooked it all must have shrunk to what looked like a wishbone.
It took almost an hour to bring this to us.
What the manager said was «oh we were out of a lot of stuff, the truck just came in now» so let me ask you, as the manager did you not think to tell your staff to notify the patrons of this, and have them suggest something that your cooks weren’t going to I love Lucy through cooking?
The manager ended up not charging us for any of the food as he agreed it was in edible, but I had my husband saying told you so and apologizing to me because he felt bad that we wasted a night going to this place.
We will never ever go back to red lobster in NC for fear they are not close enough to a coast to have fresh fish and I think that May have been a factor as well.

Tasteless in every sense of the word.
Briefly, I thought about leaving it at that but I figured an explanation for the above statement is warranted.
We had a party of 4 plus two toddlers. Seated immediately on a Saturday around prime time lunch but that’s because the place was practically empty and also because of the «no one», our food arrived in a reasonable amount of time.
The waitress was cordial at best. Not friendly. Also, she hands me my plate and tells me it’s «warm». Yeah, not at all warm. It was uncomfortably hot and I almost dropped it. But it was only super hot on one side. Too long under the heat lamp, uh, but just the one side. Not too quick on the drink refills either and we had to be her only table because of the aforementioned «no one».
I ordered broiled flounder. It tasted like a soggy rice cake and it was barely warm. No taste. No texture. The vegetable medley was just ok. My salad tasted as if it came from one of those pre-​mixed salad bags you get at the store. Granted, it was fresh but it was mainly a bowl of iceburg lettuce, diced unripen tomatoes, one very small slice of purple onion, and diced cucumber. Uneventful.
All in all, I left feeling hungry and unsatisfied. Will not be returning to the ol’ Red Lobster anytime soon.

This was my first visit to the location. What a refreshing difference from the Gastonia location. Although we had a fairly long wait (45), which is not unexpected on a Saturday night, I felt it was worth the wait. Went here for LobsterFest, and was pleasantly surprised that at 9:30, they still had everything we ordered.
My mojito was delicious; our server very attentive and well informed about the menu.
The food was fresh and well presented.
I really was impressed with the level of service we received, especially given how packed the place was that night.

When I want lobster & don’t want to pay an arm & a leg for it I go to Red Lobster.
This location has quality of food as the Matthews one, so I don’t feel gypped there, but the restaurant itself, meh.
The bar staff & area isn’t very customer friendly. It’s also got a weird pass-​thru from the kitchen to the bar that’s open to the bar area & it’s noisy & you can hear everything every server is saying coming in & out of the kitchen with their food.
There’s an ice machine right there as well as a frozen drink blender & it’s NOISY!
The staff also don’t pay attention to you because they’re always talking with each other at this pass-​thru.
I wish they’d update the bar area a bit at least. I’m sure the rest of the restaurant is typical.

Had a chance to go here today for lunch and I left more than happy with my meal.
I sat at the bar and received excellent service from the young lady working. She was quick to greet me and was efficient every step of the dining process. I especially liked that she was quick to grab me some warm cheese bread. She didn’t «pretend» she forgot or didn’t know that stuff is like crack and that’s why people come to Red Lobster in the first place!!! I digress… so the service was great.
So, yeah, the bread was good, the cup of clam chowder I ordered for an app. was great, and I would recommend it to anyone, even if your not a big chowder fan. I did the whole build your own meal thing, and chose the steak (for a $ 2 up-​charge) and the shrimp alfredo with a side a fries; yea I know, kinda carb-​heavy. All the food tasted great and was up to my expectations. My only complaint was that the portions were a little light for $ 19.
Oooook, so I feel like I’ve pontificated long enough on the ups and downs of Red Lobster. If you like mid-​grade, over-​priced, small-​portioned seafood, this is the place for you!

Our son has this tendency to get things in his head and he will not let them go. I think he gets it from his mother. Regardless, in this case he decided that he had to go to the Red Lobster. So we decided to take him for his birthday.
Thinking ahead, we showed up at 4:30 on a Saturday, just knowing that we would beat the dinner rush. Unfortunately, everyone else appeared to have the same plan. So we were told it would be a 20-​minute wait. Unfortunately that turned into something more like 35 minutes. But it wasn’t horrible, since it was a nice day, and the staff was generally good about updating us on the status of the table.
Unfortunately, since there were five of us, and a very large party arrived just in front of us, encompassing multiple tables and the setup of this location not conducive to larger parties, it meant the only option even at that time was for us to sit at a booth for four with a chair at the end. It was cramped to say the least, and then that was made worse by the fact that we were placed in the traffic lane between the tables of the aforementioned large party. We asked to move, and were given another table that had just been cleared. Clear sailing ahead. Or not.
Just as we were settling into this new table — now just over an hour after we arrived — a lady approached us, in a relatively nice manner, and asked us to move to yet another table. Please know that it isn’t that we had a problem with any particular table, but that we had already been there for an hour, we had been seated and moved once already and initially been told that it would be only 20 minutes.
Then we found out that the lady who asked us to move this last time was actually one of the people in the large party that was taking up all the large booths so that we couldn’t be seated, and perhaps most importantly, the staff milling about just allowed her to do so.
So we left. On the way out, the manager-​type person apologized, and she was nice about it, but sometimes enough is enough.