Good food, fast and friendly service. Our waitress was terrific and we appreciated her attitude.
Steven D.
Évaluation du lieu : 2 Charleston, IL
I eat at this Steak n’ Shake all the time. The food is fine, though it seems anyone ordering through the drive-thru is taking a big chance. They almost never get an order right if you go through there. The staff are usually very friendly, but my main complaint is the actual service. So many times I’ve been seated, served my food, and then left behind. The waiter/waitress can be seen all around the restaurant, but never anywhere near my table. They abandon us, and I’ve even had our server clock out a few minutes after they serve our food! Literally put on a coat and leave. While it can be annoying for someone to stop by every other minute to see how we’re doing, it’s far better than the lack of service alternative.
Ronni G.
Évaluation du lieu : 5 Mattoon, IL
For as busy as it was I got my food pretty fast and it was hot and fresh :) loved it awesome experience
Nicole S.
Évaluation du lieu : 3 Houston, TX
I have been a fan of these since I lived in Austin. I got the Veggie melt with frisco sauce which was yummy. However, the salt vinegar fries were just ok, they should have been better tossed in the seasonings. I really liked my chocolate strawberry shake. For about $ 10 person, it isn’t a bad fast food stop.