Max & Erma’s

I went here with my family and really enjoyed it. They didn’t have coffee or iced tea, but everything else made up for it. The waitress even offered a drink on her for the mishap. The food was AMAZING! The nachos were delicious, as well as the onion rings. The homemade cookies were also great. It was Free Cookie Wednesday– a great promotion. The waitress was also very nice. Also, the bathroom mirrors have tvs embedded in the mirrors! Great place!

Was just passing through town, stopping for the night on the way home from Thanksgiving with family. I asked the front desk of my hotel for a nearby casual family place, and Max & Erma’s got the nod.
We were seated immediately at 7:00 on a Saturday night. The restaurant was busy, but not full. We were waited on by a couple servers, as one was being trained. (I believe Amber was the trainer, and Tiffany was the trainee). They were both very friendly, and checked on us often.
We were also checked on by a manager, which was nice. The female manager (I completely forget her name) additionally took an order for an additional drink for the table and quickly returned with it. Her attention was greatly appreciated.
The food was good. Not out of this world… but good. We had the Pretzel Stick appetizer, a couple burgers, and some chicken fingers. There were no disappointments with the food quality or taste.
There was disappointment with the speed of the food. I did not check my watch for actual times… but the burgers/​entrees seemed to take about 5 minutes longer than I would have expected, and the cookies for dessert seemed to take closer to 10 minutes too long. We were not in a hurry or anything… but it made for some odd food lulls at the table.

10 minutes waiting for the wait staff to take drink order. Place was half empty. I do not understand why this Max and Erma’s has such bad service. We never seem have this issue at the Perrysburg location. Decide to leave. If the wait staff can not even acknowledge you are there within 10 minutes. .. busy Friday/​Saturday night I get it no one here. Oh well. Last time at this location. Hello Smokey Bones.

This is a great place to be in a storm. Good food, good friends old and new, family. What mo re can you ask for?

Lousy service and tough steak. Drove through for business so I won’t have to stop again.

We have been fans of Max and Erma’s for many years. My husband is a huge fan of the cookies and hamburgers.
Over the past few months we have been extremely disappointed in this particular restaurant. On our last 3 visits the following happened: the service was OK but my talapia was raw on the inside. They made me a new one and that was OK except my husband was done with his meal long before my fish was served, so I ended up taking it home. A manager apologized.
Trip #2…more of the same. Raw fish. I broil fish at home so I know it doesn’t take long for fish to cook so I’m not sure how this happened twice. The manager picked up the tab.
Trip #3 I ordered something different. Our meals came with a salad that we asked them to come out before our meal (which I don’t think we should have had to remind the waitress). Sure enough our meal was served 10 minutes before our salads. We talked to the manager and had $ 10 removed from our bill. While apologies by the manager were nice we would have been happier if things had been done right to begin with.
We have gift certificates to use at M and E’s but we will be going to spend them at another site.

Took an hour to get our food. One of the new bartenders was apologetic but the other new bartender should not be in the service business, you could tell that she did not want to be there, horrible attitude towards the customers. Food was average would not return.

Good burger tonight. Had the tortilla burger which is one of their specialty burgers, but substituted turkey for beef. Turkey burgers are often dry, but not tonight. Wednesday is free cookie day. Everyone gets 2 free cookies

Awesome Buffalo chicken sammies and tortilla soup with Ms. Thang on a cold winter’s night. Hits the spot. Well done folks!

I love the food there. I had the best chicken pot pie ever in my life. They have free cookies every Wednesday (2 per person). It’s a very homey atmosphere. Their burgers are pretty good too.

They have serious service issues here! There were five of us, and the servers screwed up every single order! The manager is obviously unseasoned because he was unable to resolve issues. Do not recommend!

I guess it was my fault for trying to go out to eat somewhere average other than Applebee’s on a Friday night. We were seated promptly as well as our drink order taken. Little did we know we should of ordered the appetizer with the drinks and maybe this all could of been avoided.
Order the southwest chicken salad with light olive oil vinaigrette, full size. Girlfriend orders tilapia with potatoes and asparagus. Pretzel bread sticks, max size for an appetizer. After the usual time it takes for an app to come out we assume maybe it’ll all come out together. Server, not our waitress, brings our meals to a table next to ours, the table says it’s not theirs and I motion for the server that it is our food. My salad comes served with ranch and the server runs scampers away without asking if everything looks okay.
The waitress comes by after I have ate more than half of my «full size» salad with no dressing. Backstory: I have a surgically reduced stomach and was expecting to have leftovers from this «full size» salad. I ask her if I could have the light olive oil vinaigrette. She brings it back and I ask if the bread sticks were coming. She brings out two regular breadsticks (which actually were tasty). After I have ate all of my «full size» salad probably ten minutes later as the waitress comes to take my plate we ask about the pretzel sticks hoping the more specific bread reference would help.
She remembered, apologized, and took them off of our bill. The girlfriend’s tilapia was so-​so and we had so-​so pretzel sticks for dessert. (Applebee’s ones are actually really good) So, other than the small portion size, un-​attentive waitress, mediocre tilapia, and forgotten appetizer… it was a great way to spend a Friday night.

Okay it started shaky with bad service long wait buy ended fine. Food was good. Hot and not bad. The drinks were good (hard to muck up beet) and a sangria that was nice prices were good. Not a bad value so don’t be afraid

I will try my best not to ramble here — food was decent, however probably the worst service I have had in years at any restaurant I have been to and I eat out often. If you want a decent burger, stop in — but unfortunately our waitress must have had a bad day or something.
She took our orders, and unfortunately from that point things went down hill. Both burgers were incorrect and after she dropped them off it took about 5 minutes to get her attention to let her know the order was wrong. The person I was dining with decided to go ahead and eat theirs since it was obvious she wasn’t coming back any time soon. I ordered a ‘Mushroom Swiss’ burger which came out with a hamburger patty and two buns. I just asked her if she could bring me some mushrooms for my burger and a side of ranch dressing and she couldn’t seem to figure out what was wrong. About 5 minutes later my Mushrooms came out and she said ‘is there anything else I can get you’ so I reminded her about the Ranch dressing.
Anywho — it went even further downhill from this point on — but I will spare you all. My ‘first’ experience at a Max & Erma’s will probably be my last.

Pretty good salad, in a clean restaurant, the beer is cold and if you sit at the bar you get a 10% discount on food. I’d return.

The service was really good here and the décor looks to be recently updated. The food was what you expect from a Max and Erma’s. What appeared to be the manager checked up on us, which was fine. My fries got missed, but once the waitstaff was notified, a fresh plate of fries was quickly brought to my table. Very solid and good restaurant.

The new Max and Erma’s is amazing! The style/​décor has been updated and the restaurant is warm, cozy, and inviting. The food is good, as well, and the service was awesome. We always got what we needed quickly, and they were willing to take all of our coupons/​discounts to save us some money! The one downside – I really liked having hard ice cream for the sundae bar – they switched now to soft serve – not as good. We were asked, however, about the new sundae bar and told that we can still get hard ice cream from the bar. We are so glad this Max and Erma’s has reopened!

Update from my last post, Max and Ermas has apparently decided to reopen this location after a brief remodel.
So if you’re in the area and want to try it since it reopened feel free, I still will never go back.

If you haven’t been to one before, Max & Erma’s is a standard American restaurant along the lines of an Applebee’s. (Kudos to the other reviewer for drawing that apt comparison.) Max & Erma’s facility and service are fine; it is just the food itself that underwhelms.
I have been here 4 or 5 times over the years, and I have been disappointed after each visit. Nothing is especially terrible, but nothing is especially good either. Completely average-​to-​mediocre fare with nothing standing out as something worth trying again.
If you have the urge to try Max & Erma’s, you will probably be better off driving across the street and going to Applebee’s instead. I can’t believe I just recommended Applebee’s, but there it is. Maybe that should be their tagline: «Applebee’s. At least we’re better than Max & Erma’s».

I don’t find anything spectacular about this restaurant. They are basically Applebee’s but the food isnt as good. I’ve only been there once, but first impressions are lasting impressions.
But if you want to give it a shot, give yourself time, they don’t like to bring your check. I guess they don’t want money or customers here.