We ordered flowers that were to be delivered to a friend who was a patient in a hospital. When we got the good news that he was going to be released early, we called Chapel Hill Florist back and they made a special trip to ensure prompt delivery before he left the hospital. What GREATSERVICE! Very friendly customer service as well!
Angela W.
Évaluation du lieu : 5 Grayslake, IL
Linda was awesome! I’m a bride to be and she was great helping me pick out the perfect bouquet! Very patient! I highly recommend!!!
Melissa T.
Évaluation du lieu : 5 McHenry, IL
I called Chapel Hill Florist to send flowers to my mother at Mother’s Day and they were absolutely gorgeous! The lilies and roses are opening and are so fragrant every time I step into my mom’s house! Thank you ladies at Chapel Hill For always being so kind. You go above and beyond to please your customers and Linda always remembers my name when I come in to shop. I’ll see you guys soon:) Sincerely, Melissa Turner McHenry, IL
Katie R.
Évaluation du lieu : 5 Chicago, IL
I have been using Chapel Hill for many years. I moved to the city 11 years ago and still call them for all of my flower needs. We called last minute for a funeral arrangement for an Indianapolis wake. I never had to send one of these before and didn’t know what to send. Linda and everyone at Chapel Hill put together a gorgeous arrangement. My friends in the city also used Chapel Hill and were also extremely pleased. With all the florists in the city of Chicago we still would prefer to use them. Thank you!
Andra T.
Évaluation du lieu : 1 Chicago, IL
I ordered flowers for my mother(same day service) and was extremely disappointed. I ordered the Citrus Kissed flower arrangement and what was delivered looked nothing like it. It was not full, did not have the proper amount of roses(only had 6, when 8 were pictured), and did not have the right flowers in the arrangement. When my mom took a picture and sent it to me, I was so embarrassed. I called the store to complain and was directed to Linda, the store owner. I told her how upset I was with the arrangement and she offered to pick them up and re-make the order. I denied her request because I didn’t want my mom to know there was a problem. She then offered me a $ 20 credit, which I accepted, but I could tell that was not something she wanted to do. During our discussion, she said they were out of orange roses(which comprised the majority of the arrangement). Instead, carnations were put in their place. I asked her how many roses were in the arrangement and her reply was, «The recipe calls for 8, but I didn’t make it so I don’t know.» Well, if the recipe calls for 8 roses, then don’t you think, as the owner, that 8 roses were put in the arrangement? My mom later confirmed there were only 6 roses in the arrangement and that the carnations would outlive the partially dead roses that were put in there. Also, on the website, you have the option of buying«as shown». Well, after seeing what was delivered, it definitely wasn’t «as shown» on the website. I brought that point up to Linda and she said, «Well, the photographers move all the flowers to the front of the vase to make it appear fuller.» I told her that was false advertising and that the arrangement wasn’t nearly as full as the picture, even if the flowers weren’t pulled to the front. She wrote me an email apologizing about the incident and gave me my $ 20 refund. After fretting and stewing for a day, I decided to write her back and ask for a full refund because of how the entire situation was handled. I paid $ 80 for an arrangement that looked nothing like the picture, dealt with a rude store owner, and was embarrassed of the flowers that were delivered to my mother. I did not think that the situation was handled professionally from the start and thought my money needed to be refunded. The store owner, Linda, did not return my email and I can’t say I’m surprised. When choosing a Florist in the McHenry County area, I would not recommend using Chapel Hill Florist.
Andrew M.
Évaluation du lieu : 4 Fox River Grove, IL
This past Sunday I felt I needed to boost the wife’s spirits a bit and decided to send her flowers at work. I called Chapel Hill and the owner answered. Now they generally do not deliver on the same day — and she had 2 funerals she was preparing for that morning. But regardless she pulled through! Local spirit and a hell of an effort made the rest of my wife’s day a bright one with a beautiful arrangement and fantastic service!