Dossett Dental McKinney

I wish I had read the reviews before receiving poor care and treatment. I’m guessing the good reviews were from employees or relatives. Definitely seek care elsewhere or at least a second opinion unless you enjoy pain, unnecessary expenses and nightmares.

Be CAREFUL of this place! I went in initially because a filling had fallen out and I was in from out of town. Dossett was 1 hour late for my appointment and quickly saw an in to take advantage of an out of town person. They wanted to clean my teeth (not needed as last cleaning was a just a few month prior), xrays (which I had authorized) then they wanted to do a root canal on a tooth that didn’t need it. WORST PART was, they didn’t accept my insurance and wanted to charge me 2K for work that WASN’T NEEDED!
They tried to tell me that my tooth had decay and I would be in a lot of pain. They were wrong. The cavity in the tooth was drilled by my dentist to set the filling. Dossett wanted to take the easy way out and do an expensive root canal. I quickly said no thanks and left. I returned to my dentist and she put the filling back in and confirmed that there was no decay.
BEWARE OF THESE SCAM ARTISTS! They try to pressure you into getting procedures done on your mouth THAT YOU DON’T NEED! THEY TAKE ADVANTAGE OF PEOPLE BY BEING AN EMERGENCY DENTAL CLINIC. HIGH PRESSURE SALESMEN.

Extremely inexperienced. When I booked a cleaning appointment for my fiancé, they took all the necessary information and made us the appointment. During the visit, we explicitly asked how much would it be to cover the visit and they followed up with our insurance and confirmed that it would only be copay that we’d be responsible for. The visit lasted an hr and definitely the doctor did a great job. However, we weren’t told the procedure was deep cleaning. Nonetheless, 3 weeks later we get a bill from Dossett dental for $ 800. We call them explaining there must be some mistake coz during the appointment we’d already paid the co-​pay. They replied back saying the insurance denied the claim and we were like what? After 10 calls back and forth with the insurance company and the corporate office of Dossett Dental, they say since my fiancé had gotten a deep cleaning done 1.5 yr ago and the deep cleaning treatment can only be done once in 2 yrs to be covered by insurance. The corporate guy said they weren’t aware of such a clause and we said we weren’t either because cleaning is covered according to our insurance company but the fact that they doctor performed deep cleaning without checking with us or the insurance company, we had to pay a hefty sum out of pocket to settle the bill or take them to court. $ 800 is ridiculous amount of money for us and we probably would have never gotten it done if we knew. I hold the doctor and the staff here completely responsible because they do this on a daily basis for 8 hrs each day and deal with situations like these everyday! How could they not tell us the difference or ask us if we wanted a deep cleaning or basic cleaning? Or ask the insurance company if the exact service was covered or not. I mean all our information is right there with them. WILL NOT GO HERE EVER AGAIN. Strongly suggest doing all the insurance checkup urself if you still decide to go here for a doctor.

I have been going to Dossett Dental for the past four years. The staff has been nothing but attentive and nice, while providing a pleasurable experience.
The hygienist was great and dentist explained the procedure prior to beginning. I felt in control as opposed to at their mercy, as i have felt at other offices. The front desk was helpful to explain payment options, which was a lifesaver!
I have recommended to several friends who have had no complaints. I will continue to go to Dossett in the future…

I have started at this location 3 years ago. I have been continually disappointed here. There were many complaints on this site about this location, a couple weeks ago and I am shocked to find they have all been deleted. Also 2 accounts have been opened for this location (possibly to hide the complaints?) DO NOT GO HERE. Dr Schwam in Frisco is excellent.
The least of my problems, was getting my teeth cleaned a couple weeks ago, I came home and saw a spot on a tooth and thought it was due to bleaching as it was on the inside of my tooth.
I went to see DR Schwaum in Frisco to address an original problem that has yet to be corrected (3 years later) and he said I actually had 4 cavities. I called Mckinney, no one returned my call. A week later I called again to inform them of the situation (this is just 1 situation I’ve had, let me remind you).
The office manager said this happened because I didn’t have an «actual exam but just a cleaning». I reminded her she herself was in the room when I was examined. Her response, thank you so much for letting me know so I can find out what’s going on here.
That cavity issue cost $ 350 that could have been avoided, as far as I am concerned (bc I’m a nut about keeping my mouth clean, I do everything they tell me and I get my teeth cleaned every few months). I also found out something that is a regular part of my cleaning just wasn’t done. I have paid them in cash uninsured for 3 years. I have found Mckinney to be an office in constant transition and turn over and if you are not on it they are gonna smile and wave you out of the door every time, gladly having you pay for their lack of organization or attention.
I’m sorry to the staff of Dossett Dental in Mckinney. You all are VERY nice people but sometimes being nice just isn’t enough!