My Diamond Shoppe

Not happy. Will not be going back to this store. I was sold 3 retired Pandora bracelets out of the 4 I bought as gifts. While deciding to buy them, I wasn’t happy with the color and size they had left, but was assured I could go to another Pandora shop to trade them out. When I attempted to trade, the Pandora manager in Watters Creek refused to swap because they were old and she wouldn’t be able to sell them (even though I bought two additional bracelets from them). So now I have some bracelets I’ll be giving as gifts that the recipient will not be able to exchange if a different size is needed. I spent too much money on these gifts for that kind of situation. Although My Diamond Shoppe did accept one bracelet I returned, I no longer have the time to run around the big city to resolve this, I am out of time and these gifts have to get on a plane with me! A business owner should know their inventory well enough to be able to properly inform a customer about a purchase. Disappointed is all I can say. And yes, I spoke with and informed them.

Always do good work. I take all my watches there to get fixed. Great people and awesome customer service.

The owner has contacted me and told me that the fast talking sales person I referenced in my previous review is no longer there. I’ll be visiting this store once again and am happy to highly recommend again! Thank you Chris for letting me know and I look forward to visiting your store. :)

Great store! Nice/​very knowledgable staff. Will definitely come here in the future for my next watch.

18 years ago I had a ring made at My Diamond Shoppe I wasn’t t quite sure what I wanted! After working on a design they come up with exactly what I wanted.
The personal attention I received was a great experience, being family owned and operated for over 25 years keeps me coming back!
My Diamond Shoppe is a local gem!

I wanted a new setting for my wedding ring. I had taken it to other places, but I felt they we not being honest with me, and the quotes I got were outrageous. I went to My Diamond Shoppe and Chris the owner/​manager helped me. He went above and beyond! He went over several options with me, and spent a lot of time to make sure I was happy. They are a family run business and really make you feel important and not just like another customer. They are great, honest and knowledgeable. I cant wait to see my new ring, its going to be beautiful! Thanks Chris and My Diamond Shoppe for excellence!!!

After spending money here for over 4 years and being extremely happy, I am very disappointed with an experience I had here a few weeks ago. I went in to get a quote on a piece of custom jewelry and met with the asst manager. The past two times I’ve visited, I’ve noticed the older woman and her son haven’t been there. There is new management… after I received the quote on the ring, she point blank said «did you know you have a chip in your diamond?» she offered to show me through the loop and I couldn’t see. I took it to my jeweler who made the ring and there was absolutely not a thing wrong with it… BEWARE!