Aveda

Very courteous sales associate, friendly and not pushy. Love the tea too!

The products here are great and overall, I’ve only had good experiences, but recently I had a negative experience with one of the clerks who worked there. I had brought in two coupons for free samples. One was for a sample of hair care products. When I showed that to her, she asked me if I had thinning hair, since the products are for people who suffer from that. Umm… WTF? Even if I did have thinning hair, I would not want to share that with some rando store clerk, unless I initiated the conversation. She seemed reluctant to give me the product (again, it costs you nothing to do this, and I had a legitimate free sample coupon), but did anyway. On the plus side, this is the only negative customer service experience I’ve never had here, which is more than I can say for other stores in Tysons. Bottom line: head here if you want maybe good customer service. If you want better service, head to Fair Oaks. They’ve got the same selection, anyway.