JoS. A. Bank

Where to begin. I recently went in to rent a tuxedo for a friends wedding and right from the start things were way below average. For starters, the gentlemen doing the measurements was completely disorganized and seemed to want to upsize everything despite taking measurements. As reference, I wear a suit everyday and I come in at 6“1 and currently about 220 lbs taking a 36 inch waist. After «measuring» he ordered me size 40 long pants and argued with me when I told him they would be too big. The dress shirts I wear everyday are 16 ½ neck, he proceed to order a 17 inch neck. When I picked up the tuxedo two-​days prior to the wedding the pants and shirt were as predicted way to big. The crotch of the pants was down to my knees with an extra 6 inches of fabric pooled at the ankle. The shirt collar was big enough for me to put my fist in the opening between my neck and the collar of the shirt. The person who did the measurements was not at the store when I picked it up and the first person helping me insisted that it didn’t look that bad and that no one would notice if i just pulled up the pants (to mid-​chest level) and covered it with the vest. In a not so polite way I asked the salesperson if they had misplaced their mind with such a ridiculous proposal. They then agreed to overnight another pair of pants since I was leaving for the wedding the next day. The new pants arrived on time however I did not have time to try them on before having to leave for the airport… big mistake. On the day of the wedding while dawning the tuxedo I first found that the cufflinks and studs had been left out of my bag and put on the pants to find they were a good 3 – 4 inches too short – they looked ridiculous. It was completely embarrassing to be representing a friend in a wedding with such an ill fitted tuxedo. While I know rented tuxedos are not bespoke suits, there still needs to be some level of quality and standards. I would not recommend this Jos. A. Bank for tuxedo rentals and based on the overall customer experience wouldn’t recommend buying a suit there either. Really disappointed and expected much much more.

I ordered two suits and used their on-​site tailor. They called me on Friday explaining that one of the suits was ready for pick-​up. I show up Tuesday evening and they can’t find the suit. They call me again on Thursday and explain they’ll have to order a new suit and start the process over again. What more is there to say? They lost my suit. I needed it for an event this weekend and now I don’t know what I’m going to do…

Very nice staff. Showed up near close and found only one staff member at the shop. Despite the late hour, he quickly helped us find a perfectly fitting shirt for an interview scheduled the next day.

I would give 0 stars if possible. I ordered a tux rental and when I picked it up, the shirt and jacket were the totally wrong size. They only called me on Thursday so I came in on Friday evening to pick it up (event was Sunday). This was totally the stores fault and the assistant manager working was very rude to me and I had to push him to find me alternative options. He gave me 1 shirt to try on which fit better than the first but still baggy and unflattering. He said «this is your shirt». He made calls to find a different jacket to no avail.
I then asked about a discount and his initial offer was only 50% off the jacket rental price. I told him that the store messed the rental up and I shouldn’t have to pay anything for their mistake (200 dollar tux rental, 250 w tax, etc). He finally said $ 100 off was the best he could do. He had a very rude argumentative attitude. I was mad but was tired and left the store. I called the store the next day and the same rude gentlemen (associate manager) answered. After giving me a similar speech, he had a store manager call me. This gentleman said he would make it right. I just wore my own white dress shirt to the wedding and took off the jacket first chance I got.
When I went to take the tux back, I spoke with the store manager. He had me try on the shirt and jacket. He then claimed I was wrong and that the jacket fit perfectly. He admitted that the shirt was baggy but that the jacket was sized correctly. He took a very rude tone with me when I asked about the previously offered discount. He said he would not honor the discount.
I left the store furious, but was given the number for the regional manager. The regional manager and I spoke for a while, and he at least offered to honor the $ 100 off. He seemed concerned about how I was treated and the store’s procedures, but I find it demeaning that he would not offer a full refund or store credit after such an experience. There most likely are not a plethora of customers taking it to that level, so I would think they would really try to accommodate a customer. Not offering a full refund is indicative of the corporate culture around customer service.
I then had to return to the store again to receive my discount.
Mistakes like this can happen but when the associate manager and store manager makes it seem like a burden to help instead of going out of their way to make it right, it’s totally unacceptable especially for a pricier store like Jos A Banks.

Very disappointed at recent visit. The staff was inconsiderate and bordering on incompetent. The Tyson’s II store has never been customer friendly. Serious need of attitude adjustment, and customer service training. I have found the Loehmanns Plaza store to be much friendlier and capable.

As a new customer into the world of fitted and tailored suits, I had an excellent experience with Lina and the staff. I appreciated their attention to detail. I was able to purchase the buy 1 get 3 suits for their signature gold series which are some of the first suits I’ve worn that fit exceptionally well. Thank you Lina and staff.

Listen, Jos. A Bank. Just because you are at the Galleria does not mean you are suddenly Neiman’s or Saks for Men. And just because I came in on a day when I couldn’t be bothered to shave or «dress nice» doesn’t mean your sales person shouldn’t be bothered to bring me a shirt I asked for or that he should walk away while I am talking to him. The service was unbelievably lacking. I have a membership with Jos. A Bank and shop there often. It’s a decent place to get okay clothes for okay prices when they’re on sale – you should never buy anything near full price there. It was a marriage of convenience until I can afford nicer things (if I’m lucky enough to do so at some point). Yes, their sales people are pushy (probably because of their compensation scheme). And yes their markups are super high (you should only buy suits if you’re getting at least 60% off). But what I cannot tolerate is being treated with disrespect. And it doesn’t matter who I am. You should treat me with respect whoever I am, end of story, whether there are «riches» under my «raggy» looks, or whether my «rags» are all there is to me. And me not buying doesn’t give you the right to pout and be upset and treat me that way. The kicker? The reason I couldn’t buy from them was because THEY only had the shirt I liked in a larger size. And this only after I begged him to look for my size, after he was insisting, «Well if you didn’t see it, it isn’t there,» though I told him I only checked one of the two places he said it could be. But the salesman just wanted to fulfill his earlier prophecy-​he had decided from when I entered that I wasn’t going to buy anything. It was Thursday, May 14, 2015, around 7 pm, and it was one of the male salespeople (there was another gentleman and another lady there, neither of whom interacted with me, but both of whom seemed surprised by him when he just walked away while I was talking to him). People like this have to be called out. When I left, I asked my wife if she felt anything, since I always like to give people the benefit of the doubt, but she saw the same exact thing.

I have been shopping at Jos. Bank for about 15 years on and off. I don’t buy many clothes, but I get roped in by their Buy-​one-​get-​3-​free type sales and have been happy enough with the results. More than once I have brought things back for minor repairs – button missing, say – and always had it cheerfully attended to on the spot.
Once I bought 3 suits on one of the buy one sales, and one was out of stock so it had to be ordered. When I came in to pick it up, I saw the sale had moved on to buy one get 3 free. I asked jokingly if they would give me that deal instead of the original 1+2. She salesperson said, «Sure,» and let me pick out another suit for free. Lesson: don’t be shy about asking for breaks.
I agree the alterations are expensive and have to be figured in to all the savings you think you are making. Which brings me to the question I have always had: What is the meaning of their «regular» prices if they are always able to mark them down 67% or 75% and still make a profit? Can someone explain whether this is a business strategy – to set up phony inflated prices – $ 70 shirts or belts, $ 115 cotton khaki slacks – so that they can be «marked down» by two-​thirds and still sell in double the cost? Or do they pick specific items every week to sell at or below cost in order to get people into the store to buy non-​discounted merchandise as well (which I did end up doing)?
I’m not complaining – just skeptical about whether anyone every buys anything there at full price or whether the imagined savings are real

Can I give less than 1 star?
Below is a letter I just finished writing to JOS A BANK
Dear Jos. A. Bank clothier ~
Never before and dare I say never again will I enter a Jos. A Bank clothing store after my experience earlier today at the Tysons Galleria in McLean, Va.
With my daughters wedding coming up in just over a month, I decided that it was time to get a suit… a nice suit. I have been, over the years, more of a coordinates type of guy but for the big day I wished to be decked out in a suit I was proud of. One of those suits that makes you feel good just putting it on. Enter Jos. A. Bank.
I’d never shopped there before but have heard the ads and decided to give it a try. So my daughter and I ventured out. And into the store we went.
The gentleman who greeted us seemed to do the old «once over»…perhaps qualifying us as to our likelihood of purchase? Now… I’m dressed in black jeans, grey t-​shirt, running shoes with no socks and probably forgot to shave this morning. My hair is a bit longer and I probably don’t fit the profile of the typical DC area Banks shopper. His reaction could not have been more palpably obvious. I asked a question, he walked over, took a jacket off the rack and handed it to me. I asked more questions… one word responses. I had to struggle to put jackets back onto a packed rack while he stood off to the side with an indifferent (at best) look on his face. I asked him if all jackets in one color were the same style? He replied, «I don’t understand the question» with a look of disdain. The level of disrespect couldn’t have been higher if I was an obvious homeless person walking in the door. In fact, if I observed someone treating a homeless person like this (or ANY person for that matter) I would have been offended. This went on for a while until finally I said to my daughter «There is no way I’m going to either give this person a commission or spend a dime at this store.» and we left.
Now, a little about me. After a 25+ year career as a television producer, both independent and for networks such as PBS and the Discovery Channel, I became a successful entrepreneur. In fact, I’m in the June issue of Kiplinger Magazine in a feature entitled «Small Business Success Stories.» No, I definitely don’t «look» the part. But the bottom line is I don’t expect to be treated like this no matter how I might «look;» whether at a supposedly high end clothing store, at a grocery store, an auto parts store or even a 7 – 11.
,
I am sorry that I did not get this individuals name. However, it was Friday, May 23 at around 12:30 in the afternoon.
I am writing not in the hopes that you will respond with an apology, but rather to let you know that I’m probably not the only person who has walked out feeling this disrespect… this level of…“do you belong here? I think not!“
Oh, and by the way, I went down to Macy’s where a wonderful sales person spent about an hour putting me into a designer suit that I’ll wear proudly. On the other side of the coin? For anyone who asks, I will gladly and freely relay my JOS. A BANK experience.

Recently bought 3 suits and shirts, ties, etc. here and horribly disappointed with the customer service, especially the tailor and will definitely not be buying anything here ever again. The first alteration was very shoddy and resulted in a very ill fitting suit, worse than the original unaltered suit. The second time we came when he tailor was present to re-​mark the suit for the correction. We even came in with the intention of buying more jackets and shirts. But the tailor scolded us and said «your fault suit not fit, your mistake» and processed to get into a fiery argument with us. And then she wanted to charge us for the mistake she made. Seriously!!! It wasn’t until things had gotten out of hand that another sales rep stepped in to handle the situation. I’ve never been treated obscenely at a retail shop before.

Went in Sunday morning and was assisted by the manager, Ralph Jackson. I needed quite a bit of assistance putting together a business wardrobe and I couldn’t have asked for any better assistance. His eye for color coordination, facts about the various qualities in suites etc were patiently answered. He pointed out the sales items and discounts. Quality clothes at a good price. Thanks Ralph!

My boyfriend and his friends all got suits here for a wedding they were in a few months ago.
The suits were on a great sale, but the alterations were expensive.
Half way through the wedding they noticed that their cuffs and hems, etc, were already unraveling. That’s absurd.

I have been here a couple times for when I needed tailoring or returning something that was damaged. Both times I was treated well, and the customer service was far superior to any retail store I have experienced. Jos A. Bank continues to impress me time after time.
#1 I had a tear in my dress pants, they were the Joseph collection, and very nice. They were able to get a new pair shipped, cuffed, and ready for me to pick up at no charge. Although the cuff was not perfect in dimension, the service made up for it. (2010)
#2 My cuff came out of my suit pants, signature collection, and they took care of it while I took a walk around the store, probably 2 – 3 minutes later I got it back and cuff sewn. I was surprised I didn’t have to drop it off, take a ticket, and return in a few days. (2012)
Needless to say 2 years have gone by and the tailor improved a lot. The service maintains accountable to their standard. I took a walk around the store, and there are some nice collection of shirts on display. Store is located on the 2^nd floor of Galleria.

Great service. Selection for my husband’s size was a limited, my husband wears slimmer fit shirts. I originally purchased the wrong size and had to exchange the shirts. The sales associate was extremely helpful, let me return them and he ordered them online for me. They were delivered to our house within a week at no extra change. fantastic!

Very friendly staff. Jos A Bank is kinda on the mid range for good quality men’s clothing. But if there is a sale going on (and there pretty much always is), their stuff is definitely worth it. I bought sets of business express separate suits for close to 60% off the regular price. Yes there are discount places, but do you want quantity or quality?
The staff at this Jos A Bank I would have to say, was definitely the best at connecting with me. Maybe it was just because the sales associate was closer in age to me, but if the customer doesn’t feel comfortable talking to the person, they’re very unlikely to take advice on what to buy and how to spend from them.