Pizza Hut

Usually I have no complaints about this pizza. Last night I ordered delivery. They told me 45 minutes to an hour. The pizza was more like 1 hour and 20 minutes and it was cold. I am not sure that we will be going back to them.

Last Friday night. They were slammed! Ordered my pizza at
. Always an efficient way to order and 99% of the time, it is ready when I walk in the door 15 – 17 minutes after ordering. Hell, I can’t make pizza that fast at home! (and I make a damn good pie if I don’t say so myself!)
Anyway, I order, and the pickup time says 20 minutes later instead of 15. hmmm… must be busy I thought.
Sure enough, I pull in and the tiny little pickup area already has 5 people waiting. I go in, give the girl my name, she tells me that they haven’t even made it to the oven yet! — What??? Okay — how long. 10 – 15 minutes she says. Okay — I’ll wait.
Now the show begins. Another lady comes in with her daughter and gives the girl behind the counter her name. Well between phones ringing off the hook, and the delivery guys trying the get the hell out of there, this poor girl doesn’t hear the name of the customer and asks her to repeat it. Now I should call this lady out and post her name here but I won’t. She snapped back at the girl, the name is «X», Then proceeds to break it down into syllables and asks her what part of the name she didn’t understand. It’s a simple name damit! — wow, so now, not only is this lady pissed, she now gets the bad news that her pizza isn’t ready. She immediately orders her daughter to go out to the car to get her cell phone. The kid brings in the phone and the lady shoves it in the girls face and says «see, this is when I order my pizza, I’ve already given you 10 extra minutes. So the pizza hut girl goes in the back and comes out and tells the lady it’s in the oven and that she will just «Free» it out for her at no charge. The lady spits out the word «FINE» and proceeds to back off.
So, the lady doesn’t say «thank you» for getting the free pizza. Also, I ordered my pizza 3 minutes before she did. I’m standing 3 feet away and nobody is offering me a free pizza, and mine hasn’t even gone in the oven yet. Now mind you, I really didn’t want my pizza for free, but maybe a little discount???
Plus I’ve learned, don’t piss off the person making your Pizza. I will say nothing else! But this poor girl working there is busting her tail trying to keep up with everything. They were obviously short handed and no direction from a manager. (if there even was one there!)
Oh — so when the lady gets her pizza, she opens the box and tells the girl, I wanted to make sure you didn’t screw it up! — what… it’s a free pizza lady, settle the f down.
So, I get my pizza’s — 25 minutes later. Oh well. It’s my local pizza hut and I just got some free entertainment — so what the hell! -
So, I’m giving them 3 stars because quite honestly, for a $ 10 pie, it ain’t bad and it’s close by, and yes, they did taste good!