The Original Mattress Factory

This is the closest place I can get a king size Regency mattress. I drove all the way down from Alexandria, VA in the pouring rain to get this bugger. Sauntering into the store, I come up to the desk with the employee and tell her what I wanted.
«I’m sorry, we don’t have that model in right now.»
The lady apologized and quickly looked up the surrounding stores to see which had the model in. You’ve got to be kidding me, I thought. Clearly not her fault, just bad luck on my part. She told me that they had one at the Southside store and that it was an additional 40 minutes away. I told her I was down from the DC area and I asked if she could give me directions. She took pity apparently and called the delivery truck who was making rounds around the Richmond area and they drove all the way back to their Southside store, picked up my mattress and box springs and then delivered it to the store I was at. No charge. Just to save me some hassle and time.
Since it was pouring, they scrounged together additional plastic covers to help cover my purchase and did a quick tie down that would hold until I could buy some real tie downs at the Home Depot just down the street.
Fast Forward a few hours and I’m back home, panting from carrying up that damned heavy mattress up the stairs to my apartment and I get an odd 804 area code number. It was the employee calling just to see if I got back to Alexandria safe and sound without having the mattress fly off on I-​95.
Great customer service, friendly sales associate and deliverymen, and great follow up. Not to mention the new mattress and box springs on my king bed is amazing and I sleep like… well a king now.